Management Best Practices Used in Romanian Logistics Customer Service Planning
There are no standards which one could use for establishing approximately or precisely whether the management of an organization is good or bad. There is management best practices as alternative, sooner elaborated advices then rules imposed to a manager, which can improve management processes. This article contains management best practices used in logistics for customer service planning. The results are a part of the research undertaken inside the doctoral thesis by the first author of this article. Logistics is the group of activities of the firm which insure the flow of materials, parts and final products from firm’s suppliers to its customers, but also inside the firm. At firm’s level logistics is usually perceived as a cost. We believe it is necessary that firm’s management to observe that logistics insures goods transfer, at a certain costs level, but also at a certain customer service level. The interest of management should be though expanded from cost management at demand planning and customer service management. We exposed further best practices regarding customer service planning in logistics. The article has in the first part theoretical details regarding customer service, but also regarding management best practices, in the second the elements of customer service, in the third management best practices found at international level, while the fourth part contains the evaluation of best practices usage and knowledge by the Romanian managers. In conclusion, Romanian managers could be considered sooner reactive than proactive regarding logistics customer service planning. Regarding knowledge level, the exposed methods are scarcely known, while the usage level can be improved.
Volume (Year): 12 (2010)
Issue (Month): 27 (February)
|Contact details of provider:|| Postal: 6 ROMANA PLACE, 70167 - BUCHAREST|
Web page: http://amfiteatrueconomic.ase.ro/
More information through EDIRC
When requesting a correction, please mention this item's handle: RePEc:aes:amfeco:v:12:y:2010:i:27:p:215-227. See general information about how to correct material in RePEc.
For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Valentin Dumitru)
If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.
If references are entirely missing, you can add them using this form.
If the full references list an item that is present in RePEc, but the system did not link to it, you can help with this form.
If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your profile, as there may be some citations waiting for confirmation.
Please note that corrections may take a couple of weeks to filter through the various RePEc services.