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Examining the relationship between burnout and job satisfaction of flight crew: An analysis on the critical fatigue risk factors in the aviation industry

Author

Listed:
  • Engin Ozel

    (Master of Science in Air Transport Management, School of Graduate Studies, Ibn Haldun University, Istanbul, Turkey)

  • Umit Hacioglu

    (Professor, School of Management, Ibn Haldun University, Istanbul, Turkey)

Abstract

Fatigue as an emerging flight safety issue in the aviation industry requires an elaborate understanding and critical approach for proactive aviation management practices. The level of flight crew stress and fatigue must be critically managed to prevent flight accidents. Additionally, stress and fatigue have a negative influence on job satisfaction levels. This paper aims to examine the critical fatigue risk factors that affect the performance and safety of airline pilots and crew in the aviation industry. This paper also analyses the relationship between burnout and job satisfaction sub-dimensions. A factor analysis with a target population of 254 international flight crew has been conducted using the Minnesota Job Satisfaction Survey and Maslach Burnout questionnaire. The main findings of the study demonstrate that (i) cockpit and cabin crews’ job satisfaction and performance have been affected by stress and fatigue, (ii) psychological depression, anxiety and personal problems of the flight crew are the main causes of emotional fatigue, (iii) extensive flight hours and dealing with problematic passengers increase flight crew fatigue, (iv) personal achievements concerns and depersonalization increase flight crew fatigue.

Suggested Citation

  • Engin Ozel & Umit Hacioglu, 2021. "Examining the relationship between burnout and job satisfaction of flight crew: An analysis on the critical fatigue risk factors in the aviation industry," International Journal of Business Ecosystem & Strategy (2687-2293), Bussecon International Academy, vol. 3(1), pages 01-20, January.
    • Handle: RePEc:adi:ijbess:v:3:y:2021:i:1:p:01-20
    DOI: 10.36096/ijbes.v3i1.246
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    Citations

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    Cited by:

    1. Emad Ahmad & Manal Jaber & Hussein Albanna, 2022. "The relationship between job satisfaction and intention to quit a job: mediating factor job burnout," International Journal of Research in Business and Social Science (2147-4478), Center for the Strategic Studies in Business and Finance, vol. 11(9), pages 45-56, December.
    2. Onur Bas & Tamer Aksoy, 2022. "Examining the impact of cargo and ancillary revenues on net profit for full service carrier airlines," International Journal of Business Ecosystem & Strategy (2687-2293), Bussecon International Academy, vol. 4(3), pages 48-72, July.
    3. Sokol Krasniqi & Leonora Rudhani Haliti & Ismail Mehmeti, 2021. "Implementing organizational ethics as a change process in banks: A case study Bank for Business," Bussecon Review of Social Sciences (2687-2285), Bussecon International Academy, vol. 4(1), pages 11-22, January.
    4. Mustafa Kemal Yilmaz & Gozde Erbudak & Sema Gunduz, 2022. "An exploration of the causes and effects of flight attendant fatigue in Turkish aviation," International Journal of Research in Business and Social Science (2147-4478), Center for the Strategic Studies in Business and Finance, vol. 11(5), pages 01-17, July.
    5. Mahmut Arslan & Hilal Dermirel & Havva Kokaraslan, 2021. "A theoretical analysis on a peace culture model in the workplace," International Journal of Business Ecosystem & Strategy (2687-2293), Bussecon International Academy, vol. 3(2), pages 29-40, April.
    6. Sokol Krasniqi & Leonora Rudhani Haliti & Ismail Mehmeti, 2022. "Implementing organizational ethics as a change process in banks: A case study Bank for Business," Bussecon Review of Social Sciences (2687-2285), Bussecon International Academy, vol. 4(1), pages 11-22, January.
    7. Nurul Husna Hasan & Muafi Muafi, 2023. "The influence of Islamic emotional intelligence and work-life balance on organizational commitment mediated by burnout," International Journal of Business Ecosystem & Strategy (2687-2293), Bussecon International Academy, vol. 5(1), pages 01-10, January.

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