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A Study on the Effectiveness of Conflict Management in the Private Retail Sector, in Copperbelt Province

Author

Listed:
  • T Velmurugan

    (DMI - St. Eugene University)

  • T Marirajan

    (MOSA University)

  • V Gayathri

    (DMI - St. Eugene University)

Abstract

Background: Conflict management is a process of limiting the negative aspects of conflict and increasing positive aspects of the conflict. It is for this purpose that this study is designed to examine the strategies involved in conflict management in the workplace, and in particular, the private retail sector in Copperbelt Area.; Methods: The study was done from the beginning of 2016. The methodology used for this study quantitative method using questionnaires, interviews, and observations, while secondary data generated from official documentations. The study considered a total of 50 respondents from the three retail industries in Copperbelt, respectively.; Results: Having studied the opinions of the various stakeholders as far as this research is concerned, it is stated that conflict management systems have proved to be otherwise effective, further resulting in directing employee energies towards the achievement of organizational goals and objectives. 74% of respondents accounted for positive responses recorded as being effective, whereas 26% recorded as a negative response.; Conclusion: The study recommended that Organizations should be enlightened about conflict management processes at the time of incorporation to clearly understand measures to be taken when the need arises.

Suggested Citation

  • T Velmurugan & T Marirajan & V Gayathri, 2020. "A Study on the Effectiveness of Conflict Management in the Private Retail Sector, in Copperbelt Province," Shanlax International Journal of Management, Shanlax Journals, vol. 8(2), pages 1-6, October.
    • Handle: RePEc:acg:managt:v:8:y:2020:i:2:p:1-6
    DOI: 10.34293/management.v8i2.3330
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    References listed on IDEAS

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    1. Nannan Wang & Guobin Wu, 2020. "A Systematic Approach to Effective Conflict Management for Program," SAGE Open, , vol. 10(1), pages 21582440198, January.
    2. Chris van Tonder & Werner Havenga & Jan Visagie, 2008. "The Causes of Conflict in Public and Private Sector Organizations in South Africa," Managing Global Transitions, University of Primorska, Faculty of Management Koper, vol. 6(4), pages 373-401.
    3. Abioro Matthew Adekunle & Odunlami Samuel Abimbola & Ekpudu Jonathan Ehimen, 2019. "Conflicts Management Strategies: A Tool for Industrial Harmony," Business & Management Compass, University of Economics Varna, issue 1, pages 19-34.
    Full references (including those not matched with items on IDEAS)

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