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Content
2020, Volume 54, Issue C
- S0969698919300438 Do airport staff helpfulness and communication generate behavioral loyalty in transfer passengers? A conditional mediation analysis
by Antwi, Collins Opoku & Fan, Chong-jun & Nataliia, Ihnatushchenko & Aboagye, Michael Osei & Xu, Hangyu & Azamela, John Coffie
- S0969698919300980 Optimal image mix cues and their impacts on consumers’ purchase intention
by Souiden, Nizar & Amara, Nabil & Chaouali, Walid
- S0969698919301213 Retail employee guardianship behaviour: A phenomenological investigation
by Potdar, Balkrushna & Garry, Tony & McNeill, Lisa & Gnoth, Juergen & Pandey, Rakesh & Mansi, Mansi & Guthrie, John
- S0969698919301250 Brand hate and non-repurchase intention: A service context perspective in a cross-channel setting
by Curina, Ilaria & Francioni, Barbara & Hegner, Sabrina M. & Cioppi, Marco
- S0969698919301730 “How does customer perception of salespeople influence the relationship? A study in an emerging economyâ€
by Arditto, Luis & Cambra-Fierro, Jesús J. & Fuentes-Blasco, MarÃa & Jaraba, Ana OlavarrÃa & Vázquez-Carrasco, Rosario
- S0969698919303376 I searched, I collected, I experienced: Exploring how mobile augmented reality makes the players go
by Li, Chia-Ying & Fang, Yu-Hui
- S0969698919303777 It takes two to interact – Service orientation, negative emotions and customer phubbing in retail service work
by Fellesson, Markus & Salomonson, Nicklas
- S0969698919303881 Development of a service blueprint for the online-to-offline integration in service
by Ryu, Do-Hyeon & Lim, Chiehyeon & Kim, Kwang-Jae
- S0969698919303893 Front of pack symmetry influences visual attention
by Lacoste-Badie, Sophie & Gagnan, Arnaud Bigoin & Droulers, Olivier
- S0969698919303911 YouTube vloggers’ popularity and influence: The roles of homophily, emotional attachment, and expertise
by Ladhari, Riadh & Massa, Elodie & Skandrani, Hamida
- S0969698919304199 Elaboration of marketing communication through visual media: An empirical analysis
by John, Surej P. & De'Villiers, Rouxelle
- S0969698919304710 The impact of affective and cognitive app experiences on loyalty towards retailers
by Molinillo, Sebastian & Navarro-GarcÃa, Antonio & Anaya-Sánchez, Rafael & Japutra, Arnold
- S0969698919305168 Trust transfer from manufacturer to private label brand: The moderating role of grocery store format
by Konuk, Faruk Anıl
- S0969698919305296 The influence of sharing versus self-use on the preference for different types of promotional offers
by Yu, Annie Pei-I & Chuang, Shih-Chieh & Cheng, Yin-Hui & Wu, Yi-Chin
- S0969698919305326 The financial advice puzzle: The role of consumer heterogeneity in the advisor choice
by Amaral, Christopher & Kolsarici, Ceren
- S0969698919305740 What drives customers’ post-purchase price search intention in the context of online price matching guarantees
by Lin, Hsin-Hui & Tseng, Timmy H. & Yeh, Ching-Hsuan & Liao, Yi-Wen & Wang, Yi-Shun
- S0969698919306149 How augmented reality affects advertising effectiveness: The mediating effects of curiosity and attention toward the ad
by Yang, Shuai & Carlson, Jeffrey R. & Chen, Sixing
- S0969698919306393 Exploring the acceptance of instant shopping – An empirical analysis of the determinants of user intention
by Brusch, Ines & Rappel, Nina
- S0969698919306411 Does MSRP impact women differently? Exploring gender-based differences in the effectiveness of retailer-provided reference prices
by Vaidyanathan, Rajiv & Aggarwal, Praveen
- S0969698919306666 Understanding the influence of submission devices on online consumer reviews:A comparison between smartphones and PCs
by Zhu, Dong Hong & Deng, Zhong Zhun & Chang, Ya Ping
- S0969698919306708 Business competitive analysis using promoted post detection on social media
by Arora, Anuja & Srivastava, Aman & Bansal, Shivam
- S0969698919306782 Developing personas & use cases with user survey data: A study on the millennials’ media usage
by Lee, Mingyu & Kwahk, Jiyoung & Han, Sung H. & Jeong, Dawoon & Park, Kyudong & Oh, Seokmin & Chae, Gunho
- S0969698919307088 The journey from customer participation in service failure to co-creation in service recovery
by Bagherzadeh, Ramin & Rawal, Monika & Wei, Shuqin & Saavedra Torres, Jose Luis
- S0969698919307441 The “timber box†effect for premium wines
by Sung, Billy & Crawford, Robert & Teah, Min & Stankovic, Michelle & Phau, Ian
- S0969698919307532 Reducing information asymmetry in the auctioning of non-perishable experience goods: The case of online wine auctions
by Onur, Ilke & Bruwer, Johan & Lockshin, Larry
- S0969698919308811 Effort justification for fun activities?: The effect of location-based mobile coupons using games
by Kim, Hee Jin & Song, Hayeon
- S0969698919308951 Enrichment for retail businesses: How female entrepreneurs and masculine traits enhance business success
by Moudrý, Dann VÃt & Thaichon, Park
- S0969698919309087 Multichannel customer journeys and their determinants: Evidence from motor insurance
by Hu, Tun-I & Tracogna, Andrea
- S0969698919309385 How does consumers' Perception of Sports Stars' Personal Brand Promote Consumers’ brand love? A mediation model of global brand equity
by Zhou, Fei & Mou, Jian & Su, Qiulai & Jim Wu, Yen Chun
- S0969698919309518 Customer Participation in Virtual Communities for Local High Streets
by Betzing, Jan H. & Kurtz, Michael & Becker, Jörg
- S0969698919309634 How do destination social responsibility strategies affect tourists’ intention to visit? An attribution theory perspective
by Su, Lujun & Gong, Qi & Huang, Yinghua
- S0969698919310124 Exploring the system of digitised retail design—flattening the ontology
by Madsen, Signe Mørk & Petermans, Ann
- S0969698919310501 Retail entrepreneurs’ exit intentions: Influence and mediations of personality and job-related factors
by Lindblom, Arto & Lindblom, Taru & Wechtler, Heidi
- S0969698919310549 Looking forward, looking back: The impact of goal progress and time urgency on consumer responses to mobile reward apps
by Baek, Tae Hyun & Yoon, Sukki
- S0969698919310690 Fundamental basket size patterns and their relation to retailer performance
by Martin, James & Nenycz-Thiel, Magda & Dawes, John & Tanusondjaja, Arry & Cohen, Justin & McColl, Bruce & Trinh, Giang
- S0969698919310811 Can constructive deviance be empowered? A multi-level field study in Australian supermarkets
by Mertens, Willem & Recker, Jan
- S0969698919310975 The moderating role of demographic variables on customer expectations in airport retail patronage intentions of travellers
by Kosiba, John Paul & Acheampong, Audrey & Adeola, Ogechi & Hinson, Robert E.
- S0969698919311592 Time is money: Field evidence for the effect of time of day and product name on product purchase
by Collinson, Jeremy & Mathmann, Frank & Chylinski, Mathew
- S0969698919311609 Product customization: A profile of consumer demand
by Pallant, Jessica & Sands, Sean & Karpen, Ingo
- S0969698919312263 UK mid-market department stores: Is fashion product assortment one key to regaining competitive advantage?
by Donnelly, Shannon & Gee, Liz & Silva, Emmanuel Sirimal
- S0969698919312573 Retailing and consumer services at a tipping point: New conceptual frameworks and theoretical models
by Paul, Justin & Rosenbaum, Mark
- S0969698919313189 The power of beauty? The interactive effects of awe and online reviews on purchase intentions
by Septianto, Felix & Kemper, Joya A. & Choi, Jinyoung (Jane)
- S0969698919313207 The role of consumer participation readiness in automated parcel station usage intentions
by Chen, Ching-Fu & White, Christopher & Hsieh, Yi-En
- S0969698919314663 Getting a no-reply is also a reply: An investigation of unreplied consumer attributions
by Alba, George & Slongo, Luiz Antonio
- S096969891830777X Drivers of brand community engagement
by Kumar, Jitender & Kumar, Vikas
- S096969891831169X A product-centric data mining algorithm for targeted promotions
by Moodley, Raymond & Chiclana, Francisco & Caraffini, Fabio & Carter, Jenny
- S096969891930596X E-retailers and the engagement of delivery workers in urban last-mile delivery for sustainable logistics value creation: Leveraging legitimate concerns under time-based marketing promise
by de Kervenoael, Ronan & Schwob, Alexandre & Chandra, Careen
- S096969891930863X Contrasting user generated videos versus brand generated videos in ecommerce
by Diwanji, Vaibhav S. & Cortese, Juliann
- S096969891930877X Modelling the effect of store flyers on supermarket sales: An application to olive oil demand
by Boto-GarcÃa, David & Alvarez, Antonio
- S096969891930894X Schema-ing with color and temperature: The effects of color-temperature congruity and the role of non-temperature associations
by Ketron, Seth & Spears, Nancy
- S096969891931197X Is showrooming really so terrible? start understanding showroomers
by Viejo-Fernández, Nuria & Sanzo-Pérez, MarÃa José & Vázquez-Casielles, Rodolfo
2020, Volume 53, Issue C
- S0969698917307907 A Bayesian examination of the relationship of internal and external touchpoints in the customer experience process across various service environments
by Siqueira, Jose Ribamar & ter Horst, Enrique & Molina, German & Losada, Mauricio & Mateus, Marelby Amado
- S0969698918300225 The relevance of interaction choice: Customer preferences and willingness to pay
by Barwitz, Niklas
- S0969698918307458 Exploring flow in the mobile interface context
by Johnson, Clark D. & Bauer, Brittney C. & Singh, Nitish
- S0969698918307501 User engagement for mobile payment service providers – introducing the social media engagement model
by Grover, Purva & Kar, Arpan Kumar
- S0969698918307604 The role of involvement: Investigating the effect of brand's social media pages on consumer purchase intention
by McClure, Clair & Seock, Yoo-Kyoung
- S0969698918307744 Social media marketing: Who is watching the watchers?
by Jacobson, Jenna & Gruzd, Anatoliy & Hernández-GarcÃa, à ngel
- S0969698918307902 A typology of viral ad sharers using sentiment analysis
by Kulkarni, Kalpak K. & Kalro, Arti D. & Sharma, Dinesh & Sharma, Piyush
- S0969698918307914 Comparing email and SNS users: Investigating e-servicescape, customer reviews, trust, loyalty and E-WOM
by Tran, Gina A. & Strutton, David
- S0969698918307926 The effect of characteristics of source credibility on consumer behaviour: A meta-analysis
by Ismagilova, Elvira & Slade, Emma & Rana, Nripendra P. & Dwivedi, Yogesh K.
- S0969698918307938 Up the ante: Electronic word of mouth and its effects on firm reputation and performance
by Nisar, Tahir M. & Prabhakar, Guru & Ilavarasan, P. Vigneswara & Baabdullah, Abdullah M.
- S0969698918307963 Instagram and YouTube bloggers promote it, why should I buy? How credibility and parasocial interaction influence purchase intentions
by Sokolova, Karina & Kefi, Hajer
- S0969698918307987 Personalized digital marketing recommender engine
by Behera, Rajat Kumar & Gunasekaran, Angappa & Gupta, Shivam & Kamboj, Shampy & Bala, Pradip Kumar
- S0969698918307999 New perspectives on gray sheep behavior in E-commerce recommendations
by Srivastava, Abhishek & Bala, Pradip Kumar & Kumar, Bipul
- S0969698918308002 The interaction between reputation and information search: Evidence of information avoidance and confirmation bias
by Lallement, Jeanne & Dejean, Sylvain & Euzéby, Florence & Martinez, Carole
- S0969698918308816 Investigating the antecedents of customer brand engagement and consumer-based brand equity in social media
by Algharabat, Raed & Rana, Nripendra P. & Alalwan, Ali Abdallah & Baabdullah, Abdullah & Gupta, Ashish
- S0969698918309767 Perceived helpfulness of eWOM: Emotions, fairness and rationality
by Ismagilova, Elvira & Dwivedi, Yogesh K. & Slade, Emma
- S0969698918310014 Canal boat tourism: Application of complexity theory
by Mehran, Javaneh & Olya, Hossein GT.
- S0969698918310154 A train of thought in product experientiality: Working memory, distraction, and inconsistencies in cue order effects
by Offergeld, Tobias & Martinez, Luis F. & Ferreira, Aristides I.
- S0969698918310531 Bridging the online offline gap: Assessing the impact of brands’ social network content quality on brand awareness and purchase intention
by Dabbous, Amal & Barakat, Karine Aoun
- S0969698918311238 Anger punishes, compassion forgives: How discrete emotions mitigate double standards in consumer ethical judgment
by Septianto, Felix & Tjiptono, Fandy & Kusumasondjaja, Sony
- S0969698918311573 An exploratory study of the upper middle-class consumer attitudes towards counterfeiting in China
by Priporas, Constantinos-Vasilios & Chen, Yan & Zhao, Shasha & Tan, Hui
- S0969698919300608 Estimating cannibalizing effects of sales promotions: The impact of price cuts and store type
by McColl, Rod & Macgilchrist, Renaud & Rafiq, Shuddhasattwa
- S0969698919301444 Tourism value VS barriers to booking trips online
by San-MartÃn, Sonia & Jiménez, Nadia & Liébana-Cabanillas, Francisco
- S0969698919301936 A supply chain coordination mechanism with suppliers’ effort performance level and fairness concern
by Liu, Yong & Wang, Dong-dong & Xu, Qian
- S0969698919302012 Why do online grocery shoppers switch? An empirical investigation of drivers of switching in online grocery
by Singh, Reema & Rosengren, Sara
- S0969698919302127 Adoption of augmented reality in online retailing and consumers’ product attitude: A cognitive perspective
by Fan, Xiaojun & Chai, Zeli & Deng, Nianqi & Dong, Xuebing
- S0969698919302334 Sustainable growth for the self-employed in the retail industry based on customer equity, customer satisfaction, and loyalty
by Kim, Woohyoung & Kim, Hyun & Hwang, Jinsoo
- S0969698919302371 A comparison of brand loyalty between on the go and take-home consumption purchases
by Trinh, Giang & Dawes, John
- S0969698919302796 The fallacy of the heavy buyer: Exploring purchasing frequencies of fresh fruit and vegetable categories
by Anesbury, Zachary William & Talbot, Danielle & Day, Chanel Andrea & Bogomolov, Tim & Bogomolova, Svetlana
- S0969698919302917 The effect of text-only versus text-and-image wine labels on liking, taste and purchase intentions. The mediating role of affective fluency
by Jaud, David A. & Melnyk, Valentyna
- S0969698919303005 Retail in my pocket– replicating and extending the construct of service quality into the mobile commerce context
by Kaatz, Christopher
- S0969698919303042 If I touch it, I will like it! The role of tactile inputs on gustatory perceptions of food items
by Pantoja, Felipe & Borges, Adilson & Rossi, Patricia & Yamim, Amanda Pruski
- S0969698919303121 Dine-in or take-out: Modeling millennials’ cooking motivation and choice
by Namin, Aidin & Ratchford, Brian T. & Saint Clair, Julian K. & Bui, My (Myla) & Hamilton, Mitchell L.
- S0969698919303960 Price recall: Brand and store type differences
by Loy, Jens-Peter & Ceynowa, Christian & Kuhn, Lena
- S0969698919304266 Beauty in the eyes of its beholders: Effects of design novelty on consumer preference
by Liu, Fu & Zhu, Zhenzhong & Chen, Haipeng (Allan) & Li, Xingbo
- S0969698919304473 The role payment depreciation in short temporal separations: Should online retailer make customers wait?
by Sharma, Dheeraj & Pandey, Shivendra
- S0969698919304503 Per piece or per kilogram? Default-unit effects in retailing
by Fecher, André & Robbert, Thomas & Roth, Stefan
- S0969698919305284 Do market prices correspond with consumer demands? Combining market valuation and consumer utility for extra virgin olive oil quality attributes in a traditional producing country
by Ballco, Petjon & Gracia, Azucena
- S0969698919305892 Demystifying the impact of self-indulgence and self-control on customer-employee rapport and customer happiness
by Fatima, Johra Kayeser & Di Mascio, Rita & Sharma, Piyush
- S0969698919305946 How consumer ethnocentrism modulates neural processing of domestic and foreign products: A neuroimaging study
by Casado-Aranda, Luis-Alberto & Sánchez-Fernández, Juan & Ibáñez-Zapata, José-à ngel & Liébana-Cabanillas, F.J.
- S0969698919306113 Between a rock and a hard place: Seizing the opportunity of demanding customers by means of frontline service behaviors
by Itani, Omar S. & Jaramillo, Fernando & Paesbrugghe, Bert
- S0969698919306551 Nostalgia beats the wow-effect: Inspiration, awe and meaningful associations in augmented reality marketing
by Hinsch, Chris & Felix, Reto & Rauschnabel, Philipp A.
- S0969698919307039 Negative and positive customer shopping experience in an online context
by Barari, Mojtaba & Ross, Mitchell & Surachartkumtonkun, Jiraporn
- S0969698919308124 The role of ethical problems related to a brand in the purchasing decision process: An analysis of the moderating effect of complexity of purchase and mediation of perceived social risk
by Lopes, Evandro Luiz & Yunes, Lucas Zimbres & Bandeira de Lamônica Freire, Otávio & Herrero, Eliane & Contreras Pinochet, Luis Hernan
- S0969698919308203 Organic consumerism: A comparison between India and the USA
by Boobalan, Kirubaharan & Nachimuthu, Geetha Sulur
- S0969698919308720 Self-identity and internal environmental locus of control: Comparing their influences on green purchase intentions in high-context versus low-context cultures
by Patel, Jayesh D. & Trivedi, Rohit H. & Yagnik, Arpan
- S0969698919309452 Viability of Amazon’s driven innovations targeting shoppers’ impulsiveness
by Farah, Maya F. & Ramadan, Zahy B.
- S0969698919309646 Understanding consumers’ paths to webrooming: A complexity approach
by Aw, Eugene Cheng-Xi
- S0969698919310227 The distinct effects of gratitude and pride on donation choice and amount
by Paramita, Widya & Septianto, Felix & Tjiptono, Fandy
- S0969698919311555 Minding the competition: The drivers for multichannel service quality in fashion retailing
by Patten, Elena & Ozuem, Wilson & Howell, Kerry & Lancaster, Geoff
- S096969891930222X Small shop survival – The financial response to a global financial crisis
by Arrieta-Paredes, Mary-Paz & Hallsworth, Alan G. & Coca-Stefaniak, J. Andres
- S096969891930668X Exploring the role of extrovert-introvert customers’ personality prototype as a driver of customer engagement: Does relationship duration matter?
by Itani, Omar S. & El Haddad, Rania & Kalra, Ashish
- S096969891931210X Employee encouragement of self-disclosure in the service encounter and its impact on customer satisfaction
by Söderlund, Magnus
2020, Volume 52, Issue C
- v:52:y:2020:i:c:s0969698918309561 Investigating consumer attitudes and intentions toward online fashion renting retailing
by Lee, Stacy H.N. & Chow, Pui-Sze
- v:52:y:2020:i:c:s0969698919302668 Forecasting client retention — A machine-learning approach
by Schaeffer, Satu Elisa & Rodriguez Sanchez, Sara Veronica
- v:52:y:2020:i:c:s0969698919302280 Feelings of ownership and volunteering: Examining psychological ownership as a volunteering motivation for nonprofit service organisations
by Ainsworth, Jeremy
- v:52:y:2020:i:c:s0969698919300888 Intentionality and transformative services: Wellbeing co-creation and spill-over effects
by Finsterwalder, Jörg & Kuppelwieser, Volker G.
- v:52:y:2020:i:c:s0969698919301870 An investigation into the link between consumer's product involvement and store loyalty: The roles of shopping value goals and information search as the mediating factors
by Rokonuzzaman, Md & Harun, Ahasan & Al-Emran, Md & Prybutok, Victor R.
- v:52:y:2020:i:c:s0969698918311688 Money-back guarantee and pricing decision with retailer's store brand
by Huang, Zongsheng & Feng, Ting
- v:52:y:2020:i:c:s0969698919303558 Effects of perceived interactivity of augmented reality on consumer responses: A mental imagery perspective
by Park, Minjung & Yoo, Jungmin
- v:52:y:2020:i:c:s0969698918309962 The effects of match-ups on the consumer attitudes toward internet celebrities and their live streaming contents in the context of product endorsement
by Park, Hyun Jung & Lin, Li Min
- v:52:y:2020:i:c:s0969698919301614 Dissatisfaction after service failures as a realized transaction risk: Customer opportunism as a function of external and internal rewards
by Khantimirov, Denis & Karande, Kiran & Ford, John
- v:52:y:2020:i:c:s0969698919301262 Examining older consumers’ loyalty towards older brands in grocery retailing
by Phua, Peilin & Kennedy, Rachel & Trinh, Giang & Page, Bill & Hartnett, Nicole
- v:52:y:2020:i:c:s0969698919301201 Retailer selection compulsion in the subsistence markets
by Mukherjee, Srabanti & Jebarajakirthy, Charles & Datta, Biplab
- v:52:y:2020:i:c:s0969698919304734 Shedding light on sharing ECONOMY and new materialist consumption: An empirical approach
by Alonso-Almeida, MarÃa del Mar & Perramon, Jordi & Bagur-FemenÃas, Llorenç
- v:52:y:2020:i:c:s0969698918309160 Positive emotion bias: Role of emotional content from online customer reviews in purchase decisions
by Guo, Junpeng & Wang, Xiaopan & Wu, Yi
- v:52:y:2020:i:c:s0969698919302978 Examining the antecedents and consequences of perceived shopping value through smart retail technology
by Adapa, Sujana & Fazal-e-Hasan, Syed Muhammad & Makam, Sathyaprakash Balaji & Azeem, Muhammad Masood & Mortimer, Gary
- v:52:y:2020:i:c:s0969698919300256 Opening the black box of gameful experience: Implications for gamification process design
by Leclercq, Thomas & Poncin, Ingrid & Hammedi, Wafa
- v:52:y:2020:i:c:s0969698917307385 Does parasocial interaction with weight loss vloggers affect compliance? The role of vlogger characteristics, consumer readiness, and health consciousness
by Sakib, MD Nazmus & Zolfagharian, Mohammadali & Yazdanparast, Atefeh
- v:52:y:2020:i:c:s0969698919302607 Consumer perceived value, involvement, trust, susceptibility to interpersonal influence, and intention to participate in online group buying
by Sharma, Varinder M. & Klein, Andreas
- v:52:y:2020:i:c:s0969698919304047 Exploring different airport users’ service quality satisfaction between service providers and air travelers
by Hong, Seock-Jin & Choi, Dongho & Chae, Junjae
- v:52:y:2020:i:c:s0969698918306477 Shopping centre clusters: Competition or synergies? The case of the region of murcia (Spain)
by Padilla, Armando Ortuño & Blanco, Jairo Casares
- v:52:y:2020:i:c:s0969698919300050 The role of culture and purchasing power parity in shaping mall-shoppers’ profiles
by Gilboa, Shaked & Mitchell, Vince
- v:52:y:2020:i:c:s0969698919304345 Visual attention to the main image of a hotel website based on its position, type of navigation and belonging to Millennial generation: An eye tracking study
by Espigares-Jurado, Francisco & Muñoz-Leiva, Francisco & Correia, Marisol B. & Sousa, Carlos M.R. & Ramos, Célia M.Q. & FaÃsca, LuÃs
- v:52:y:2020:i:c:s0969698917307567 Impact of sales Promotion's benefits on perceived value: Does product category moderate the results?
by Sinha, Somesh Kumar & Verma, Priyanka
- v:52:y:2020:i:c:s0969698919303236 The impact of daily weather on retail sales: An empirical study in brick-and-mortar stores
by Badorf, Florian & Hoberg, Kai
- v:52:y:2020:i:c:s0969698918311135 How situational circumstances modify the effects of frontline employees’ competences on customer satisfaction with the store
by Lucia-Palacios, Laura & Pérez-López, Raúl & Polo-Redondo, Yolanda
- v:52:y:2020:i:c:s0969698919301158 Understanding the drivers of organic foods purchasing of millennials: Evidence from Brazil and Spain
by Molinillo, Sebastian & Vidal-Branco, Murilo & Japutra, Arnold
- v:52:y:2020:i:c:s0969698919302589 Acceptance and use of big data techniques in services companies
by Cabrera-Sánchez, Juan-Pedro & Villarejo-Ramos, à ngel F.
- v:52:y:2020:i:c:s0969698919306940 Brand fidelity: Scale development and validation
by Grace, Debra & Ross, Mitchell & King, Ceridwyn
- v:52:y:2020:i:c:s0969698918307252 Customer response toward employees’ emotional labor in service industry settings
by Gong, Taeshik & Park, JungKun & Hyun, Hyowon
- v:52:y:2020:i:c:s0969698918311494 On-shelf availability and logistics rationalization. A participative methodology for supply chain improvement
by GarcÃa-Arca, Jesús & Prado-Prado, J. Carlos & González-Portela Garrido, A. Trinidad
- v:52:y:2020:i:c:s0969698918306799 Visual merchandising of pastries in foodscapes: The influence of plate colours on consumers’ flavour expectations and perceptions
by Kpossa, Monyédodo Régis & Lick, Erhard
- v:52:y:2020:i:c:s0969698918310725 The roles of perceived risk, attractiveness of the online store and familiarity with AR in the influence of AR on patronage intention
by Bonnin, Gaël
- v:52:y:2020:i:c:s0969698918311524 Searching offline and buying online – An analysis of showrooming forms and segments
by Schneider, Patricia J. & Zielke, Stephan
- v:52:y:2020:i:c:s0969698918309512 ‘I'm like you, you're like me, we make a great brand community!’ Similarity and children's brand community participation
by Hook, Margurite & Baxter, Stacey & Kulczynski, Alicia
- v:52:y:2020:i:c:s0969698919300591 The role of fundamental motivations in willingness-to-pay online
by Salonen, Ville & Munnukka, Juha & Karjaluoto, Heikki
- v:52:y:2020:i:c:s0969698918300948 Private label shoppers between fast fashion trends and status symbolism – A customer characteristics investigation
by Bockholdt, Katrin & Kemper, Jan & Brettel, Malte
- v:52:y:2020:i:c:s0969698918310452 Consumer reactions to olfactory congruence with brand image
by Errajaa, Karim & Daucé, Bruno & Legohérel, Patrick
- v:52:y:2020:i:c:s0969698919302814 How store managers can empower their teams to engage in constructive deviance: Theory development through a multiple case study
by Mertens, Willem & Recker, Jan
- v:52:y:2020:i:c:s0969698919304084 The bandwagon luxury consumption in Tunisian case: The roles of independent and interdependent self concept
by Bahri-Ammari, Nedra & Coulibaly, Daouda & Ben Mimoun, Mohamed Slim
- v:52:y:2020:i:c:s0969698919304540 Locally-owned convenience stores and the local economy
by Rybaczewska, Maria & Sparks, Leigh
- v:52:y:2020:i:c:s0969698919300827 The congruence effect between product emotional appeal and country-based emotion: The moderating role of country-of-origin
by Septianto, Felix & Chiew, Tung Moi & Thai, Nguyen T.
- v:52:y:2020:i:c:s0969698919305442 Explicating the privacy paradox: A qualitative inquiry of online shopping consumers
by Bandara, Ruwan & Fernando, Mario & Akter, Shahriar
- v:52:y:2020:i:c:s0969698919304990 Smartphone preferences and brand loyalty: A discrete choice model reflecting the reference point and peer effect
by Kim, Junghun & Lee, Hyunjoo & Lee, Jongsu
- v:52:y:2020:i:c:s0969698919303091 FsQCA versus regression: The context of customer engagement
by Gligor, David & Bozkurt, Siddik
- v:52:y:2020:i:c:s0969698918308749 Investigating the impact of Internet of Things services from a smartphone app on grocery shopping
by Fagerstrøm, Asle & Eriksson, Niklas & Sigurdsson, Valdimar
- v:52:y:2020:i:c:s0969698918304879 An examination of the role of review valence and review source in varying consumption contexts on purchase decision
by Tata, Sai Vijay & Prashar, Sanjeev & Gupta, Sumeet
- v:52:y:2020:i:c:s0969698918307045 How do electronic word of mouth practices contribute to mobile banking adoption?
by Shankar, Amit & Jebarajakirthy, Charles & Ashaduzzaman, Md
- v:52:y:2020:i:c:s0969698918310002 Mediating role of customer forgiveness between perceived justice and satisfaction
by Muhammad, Lakhi & Gul-E-Rana,
- v:52:y:2020:i:c:s0969698918308774 Elements of destination brand equity and destination familiarity regarding travel intention
by Chi, Hsin-Kuang & Huang, Kuo-Chung & Nguyen, Huan Minh
- v:52:y:2020:i:c:s0969698919302826 How perceived trust mediates merchant's intention to use a mobile wallet technology
by Singh, Nidhi & Sinha, Neena
- v:52:y:2020:i:c:s0969698918304132 The effect of benign and malicious envies on desire to buy luxury fashion items
by Loureiro, Sandra Maria Correia & de Plaza, Maria Alejandra Pinero & Taghian, Mehdi
- v:52:y:2020:i:c:s0969698919303455 The role of customer online brand experience in customers' intention to forward online company-generated content: The case of the Islamic online banking sector in Palestine
by Yasin, Mahmoud & Liébana-Cabanillas, Francisco & Porcu, Lucia & Kayed, Rasem N.
- v:52:y:2020:i:c:s0969698919301900 How consumers form product quality perceptions in absence of fixed posted prices: Interaction of product cues with seller reputation and third-party reviews
by Narwal, Preeti & Nayak, J.K.
- v:52:y:2020:i:c:s0969698918302911 The Devil might wear Prada, but Narcissus wears counterfeit Gucci! How social adjustive functions influence counterfeit luxury purchases
by Ngo, Liem Viet & Northey, Gavin & Tran, Quan & Septianto, Felix
- v:52:y:2020:i:c:s0969698919304564 Second-hand shopping and brand loyalty: The role of online collaborative redistribution platforms
by Abbes, Intissar & Hallem, Yousra & Taga, Nadia
- v:52:y:2020:i:c:s0969698919300992 Combining channels to make smart purchases: The role of webrooming and showrooming
by Flavián, Carlos & Gurrea, Raquel & Orús, Carlos
- v:52:y:2020:i:c:s096969891930219x The effect of credit card versus mobile payment on convenience and consumers’ willingness to pay
by Boden, Joe & Maier, Erik & Wilken, Robert
- v:52:y:2020:i:c:s096969891930205x Disclosure and assessment of unrecorded food waste at retail stores
by Cicatiello, Clara & Franco, Silvio
- v:52:y:2020:i:c:s096969891830746x Understanding consumers’ behavior to adopt self-service parcel services for last-mile delivery
by Zhou, Min & Zhao, Lindu & Kong, Nan & Campy, Kathryn S. & Xu, Ge & Zhu, Guiju & Cao, Xianye & Wang, Song
- v:52:y:2020:i:c:s096969891830938x US small retail businesses’ perception of competition: Looking through a lens of fear, confidence, or cooperation
by Byun, Sang-Eun & Han, Siyuan & Kim, Hyejeong & Centrallo, Carol
2019, Volume 51, Issue C
- 1-7 On the applicability of the BDM mechanism in product evaluation
by Lichters, Marcel & Wackershauser, Verena & Han, Shixing & Vogt, Bodo
- 8-13 The myth of retail pricing policy for developing organic vegetable markets
by Wu, Xiang & Xiong, Jie & Li, Haitao & Wu, Han
- 14-18 Motivations for customer revisit behavior in online review comments: Analyzing the role of user experience using big data approaches
by Park, Eunil
- 19-32 Online second-hand shopping motivation – Conceptualization, scale development, and validation
by Padmavathy, Chandrasekaran & Swapana, Murali & Paul, Justin
- 33-41 Pursuing personal constructs through quality, value, and satisfaction
by Babin, Barry J. & James, Kevin W. & Camp, Kerri & Jones, Robert Paul & Parker, Janna M.
- 42-50 Is money the biggest driver? Uncovering motives for engaging in online collaborative consumption retail models for apparel
by Park, Hyejune & Joyner Armstrong, Cosette M.
- 51-61 The influence of goal attainment and switching costs on customers’ staying intentions
by Temerak, Mohamed Sobhy & El-Manstrly, Dahlia
- 62-71 Personal value vs. luxury value: What are Chinese luxury consumers shopping for when buying luxury fashion goods?
by Zhang, Lini & Zhao, Haidong
- 72-82 Why do people share fake news? Associations between the dark side of social media use and fake news sharing behavior
by Talwar, Shalini & Dhir, Amandeep & Kaur, Puneet & Zafar, Nida & Alrasheedy, Melfi
- 83-90 The roles of values and social norm on personal norms and pro-environmentally friendly apparel product purchasing behavior: The mediating role of personal norms
by Kim, Soo Hyun & Seock, Yoo-Kyoung
- 91-101 A customer value perspective to service experiences in restaurants
by Yrjölä, Mika & Rintamäki, Timo & Saarijärvi, Hannu & Joensuu, Johanna & Kulkarni, Gauri
- 102-113 A structural model for investigating the driving and dependence power of supply chain risks in the readymade garment industry
by Chowdhury, Nighat Afroz & Ali, Syed Mithun & Mahtab, Zuhayer & Rahman, Towfique & Kabir, Golam & Paul, Sanjoy Kumar
- 114-128 A game theoretic approach to coordinate price promotion and advertising policies with reference price effects in a two-echelon supply chain
by Malekian, Yaser & Rasti-Barzoki, Morteza
- 129-138 Consumer reactions to price discounts across online shopping experiences
by Sheehan, Daniel & Hardesty, David M. & Ziegler, Alexander H. & Chen, Haipeng (Allan)
- 139-151 The reinforcing and aversive consequences of customer experience. The role of consumer confusion
by Anninou, Ioanna & Foxall, Gordon R.
- 152-164 The unique role of relationship marketing in small businesses’ customer experience
by Gilboa, Shaked & Seger-Guttmann, Tali & Mimran, Ofir
- 165-175 The influence of gender roles in the drivers of luxury consumption for women: Insights from the gulf region
by Semaan, Rania W. & Lindsay, Val & Williams, Paul & Ashill, Nick
- 176-185 Using a productivity function based method to design a new shopping centre
by Suárez-Vega, Rafael & Gutiérrez-Acuña, José Luis & RodrÃguez-DÃaz, Manuel
- 186-190 Determinants of customer satisfaction with airline services: An analysis of customer feedback big data
by Park, Eunil & Jang, Yeonju & Kim, Jina & Jeong, Nam Jeong & Bae, Kunwoo & del Pobil, Angel P.
- 191-201 Judging by the wristwatch: Salespersons’ responses to status signals and stereotypes of luxury clients
by Cervellon, Marie-Cécile & Poujol, Juliet F. & Tanner, J.F.
- 202-211 Store flyer design and the intentions to visit the store and buy: The moderating role of perceived variety and perceived store image
by Prediger, Maciel & Huertas-Garcia, Rubén & Gázquez-Abad, Juan Carlos
- 212-220 Consumer behaviour and disposition decisions: The why and how of smartphone disposition
by Ting, Hiram & Thaichon, Park & Chuah, Francis & Tan, Sharon Rebecca
- 221-230 Why do people use food delivery apps (FDA)? A uses and gratification theory perspective
by Ray, Arghya & Dhir, Amandeep & Bala, Pradip Kumar & Kaur, Puneet
- 231-241 Restaurant information cues, Diners’ expectations, and need for cognition: Experimental studies of online-to-offline mobile food ordering
by Xu, Xianying & Huang, Yinghua
- 242-252 ‘You are where you shop’: Examining stereotypes about town center shoppers
by Tunca, Burak & Anselmsson, Johan
- 253-262 A design analysis for eco-fashion style using sensory evaluation tools: Consumer perceptions of product appearance
by Wagner, Melissa & Curteza, Antonela & Hong, Yan & Chen, Yan & Thomassey, Sebastien & Zeng, Xianyi
- 263-270 Investigating the role of social presence dimensions and information support on consumers’ trust and shopping intentions
by Jiang, Cuiqing & Rashid, Rao Muhammad & Wang, Jianfei
- 271-284 Cost-benefit associations in consumer inventory problem with uncertain benefit
by He, Haonan & Wang, Shanyong
- 285-292 Sounds like a heuristic! Investigating the effect of sound-symbolic correspondences between store names and sizes on consumer willingness-to-pay
by Ketron, Seth & Spears, Nancy
- 293-303 The role of positive psychology in tourists’ behavioural intentions
by Vada, Sera & Prentice, Catherine & Hsiao, Aaron
- 304-310 Store buildings as tourist attractions: Mining retail meaning of store building pictures through a machine learning approach
by Pantano, Eleonora & Dennis, Charles
- 311-319 Young mothers’ acceptance of herbal food supplements: Centred on preventive health behaviour for children
by Marimuthu, Malliga
- 320-330 Exploring purchase intention in cross-border E-commerce: A three stage model
by Zhu, Wenlong & Mou, Jian & Benyoucef, Morad
- 331-343 Revealing customers’ satisfaction and preferences through online review analysis: The case of Canary Islands hotels
by Ahani, Ali & Nilashi, Mehrbakhsh & Yadegaridehkordi, Elaheh & Sanzogni, Louis & Tarik, A. Rashid & Knox, Kathy & Samad, Sarminah & Ibrahim, Othman
- 344-351 Managing service encounters with emotional intelligence
by Prentice, Dr Catherine