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Gatekeepers and Referrals in Services

Citations

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Cited by:

  1. Carri W. Chan & Linda V. Green & Suparerk Lekwijit & Lijian Lu & Gabriel Escobar, 2019. "Assessing the Impact of Service Level When Customer Needs Are Uncertain: An Empirical Investigation of Hospital Step-Down Units," Management Science, INFORMS, vol. 65(2), pages 751-775, February.
  2. Simona Grassi & Ching-to Albert Ma, 2016. "Information acquisition, referral, and organization," RAND Journal of Economics, RAND Corporation, vol. 47(4), pages 935-960, November.
  3. Griebenow, Malte, 2023. "Should physicians team up to treat chronic diseases?," Journal of Health Economics, Elsevier, vol. 89(C).
  4. Zhankun Sun & Nilay Tanık Argon & Serhan Ziya, 2022. "When to Triage in Service Systems with Hidden Customer Class Identities?," Production and Operations Management, Production and Operations Management Society, vol. 31(1), pages 172-193, January.
  5. Inwoo Nam & Thomas S. Gruca & Roger Tracy, 2010. "The Effects of Competition on Referral Alliances of Professional Service Firms," Organization Science, INFORMS, vol. 21(1), pages 216-231, February.
  6. Tolga Tezcan & Banafsheh Behzad, 2012. "Robust Design and Control of Call Centers with Flexible Interactive Voice Response Systems," Manufacturing & Service Operations Management, INFORMS, vol. 14(3), pages 386-401, July.
  7. Larry G. Epstein & Hiroaki Kaido & Kyoungwon Seo, 2016. "Robust Confidence Regions for Incomplete Models," Econometrica, Econometric Society, vol. 84, pages 1799-1838, September.
  8. Diwas S. KC & Bradley R. Staats & Maryam Kouchaki & Francesca Gino, 2020. "Task Selection and Workload: A Focus on Completing Easy Tasks Hurts Performance," Management Science, INFORMS, vol. 66(10), pages 4397-4416, October.
  9. Lauren Xiaoyuan Lu & Jan A. Van Mieghem & R. Canan Savaskan, 2009. "Incentives for Quality Through Endogenous Routing," Manufacturing & Service Operations Management, INFORMS, vol. 11(2), pages 254-273, July.
  10. Noah Gans & Ger Koole & Avishai Mandelbaum, 2003. "Telephone Call Centers: Tutorial, Review, and Research Prospects," Manufacturing & Service Operations Management, INFORMS, vol. 5(2), pages 79-141, September.
  11. Kraig Delana & Sarang Deo & Kamalini Ramdas & Ganesh-Babu B. Subburaman & Thulasiraj Ravilla, 2023. "Multichannel Delivery in Healthcare: The Impact of Telemedicine Centers in Southern India," Management Science, INFORMS, vol. 69(5), pages 2568-2586, May.
  12. Xiaofang Wang & Laurens G. Debo & Alan Scheller-Wolf & Stephen F. Smith, 2010. "Design and Analysis of Diagnostic Service Centers," Management Science, INFORMS, vol. 56(11), pages 1873-1890, November.
  13. Francis de Véricourt & Yong-Pin Zhou, 2005. "Managing Response Time in a Call-Routing Problem with Service Failure," Operations Research, INFORMS, vol. 53(6), pages 968-981, December.
  14. Michael Freeman & Nicos Savva & Stefan Scholtes, 2017. "Gatekeepers at Work: An Empirical Analysis of a Maternity Unit," Management Science, INFORMS, vol. 63(10), pages 3147-3167, October.
  15. Maria R. Ibanez & Jonathan R. Clark & Robert S. Huckman & Bradley R. Staats, 2018. "Discretionary Task Ordering: Queue Management in Radiological Services," Management Science, INFORMS, vol. 64(9), pages 4389-4407, September.
  16. n/a, 2012. "Commentaries to "The Vital Role of Operations Analysis in Improving Healthcare Delivery"," Manufacturing & Service Operations Management, INFORMS, vol. 14(4), pages 495-511, October.
  17. Jodi L. Short & Michael W. Toffel & Andrea Read Hugill, 2013. "Monitoring Global Supply Chains," Harvard Business School Working Papers 14-032, Harvard Business School, revised Jun 2015.
  18. Zhou, Cuihua & Lan, Yanfei & Li, Weifeng & Zhao, Ruiqing, 2022. "Medicare policies in a two-Tier healthcare system with overtreatment," Omega, Elsevier, vol. 109(C).
  19. Adam Diamant, 2021. "Dynamic multistage scheduling for patient-centered care plans," Health Care Management Science, Springer, vol. 24(4), pages 827-844, December.
  20. Waibel, Christian & Wiesen, Daniel, 2016. "Kickbacks, referrals and efficiency in health care markets: Experimental evidence," HERO Online Working Paper Series 2016:8, University of Oslo, Health Economics Research Programme.
  21. Zhankun Sun & Nilay Tan?k Argon & Serhan Ziya, 2018. "Patient Triage and Prioritization Under Austere Conditions," Management Science, INFORMS, vol. 64(10), pages 4471-4489, October.
  22. Hung, Chia-Liang, 2017. "Social networks, technology ties, and gatekeeper functionality: Implications for the performance management of R&D projects," Research Policy, Elsevier, vol. 46(1), pages 305-315.
  23. Lauren Xiaoyuan Lu & Jan A. Van Mieghem & R. Canan Savaskan, 2006. "Incentives for Quality through Endogenous Routing," Discussion Papers 1436, Northwestern University, Center for Mathematical Studies in Economics and Management Science.
  24. Hessam Bavafa & Lorin M. Hitt & Christian Terwiesch, 2018. "The Impact of E-Visits on Visit Frequencies and Patient Health: Evidence from Primary Care," Management Science, INFORMS, vol. 64(12), pages 5461-5480, December.
  25. Xiaoquan Gao & Jianpei Wen & Jie Song, 2020. "Capacity allocation and revenue sharing in healthcare alliances," Flexible Services and Manufacturing Journal, Springer, vol. 32(4), pages 829-851, December.
  26. Walsh, John N., 2015. "Developing new categories of knowledge acquisition, translation and dissemination by technological gatekeepers," International Journal of Information Management, Elsevier, vol. 35(5), pages 594-605.
  27. Michael Freeman & Susan Robinson & Stefan Scholtes, 2021. "Gatekeeping, Fast and Slow: An Empirical Study of Referral Errors in the Emergency Department," Management Science, INFORMS, vol. 67(7), pages 4209-4232, July.
  28. Vishal Ahuja & Carlos A. Alvarez & Bradley R. Staats, 2020. "Maintaining Continuity in Service: An Empirical Examination of Primary Care Physicians," Manufacturing & Service Operations Management, INFORMS, vol. 22(5), pages 1088-1106, September.
  29. Nilay Tan{i}k Argon & Serhan Ziya, 2009. "Priority Assignment Under Imperfect Information on Customer Type Identities," Manufacturing & Service Operations Management, INFORMS, vol. 11(4), pages 674-693, June.
  30. Yaesoubi, Reza & Roberts, Stephen D., 2011. "Payment contracts in a preventive health care system: A perspective from Operations Management," Journal of Health Economics, Elsevier, vol. 30(6), pages 1188-1196.
  31. Nitin Bakshi & Noah Gans, 2010. "Securing the Containerized Supply Chain: Analysis of Government Incentives for Private Investment," Management Science, INFORMS, vol. 56(2), pages 219-233, February.
  32. Liu, Zhongyi & Liu, Jingchen & Zhai, Xin & Wang, Guanying, 2019. "Police staffing and workload assignment in law enforcement using multi-server queueing models," European Journal of Operational Research, Elsevier, vol. 276(2), pages 614-625.
  33. Evrim D. Günec{s} & O. Zeynep Akc{s}in, 2004. "Value Creation in Service Delivery: Relating Market Segmentation, Incentives, and Operational Performance," Manufacturing & Service Operations Management, INFORMS, vol. 6(4), pages 338-357, May.
  34. Devaki Rau & Thorvald Haerem, 2010. "Applying an organizational learning perspective to new technology deployment by technological gatekeepers: A theoretical model and key issues for future research," Information Systems Frontiers, Springer, vol. 12(3), pages 287-297, July.
  35. Fainman, Emily Zhu & Kucukyazici, Beste, 2020. "Design of financial incentives and payment schemes in healthcare systems: A review," Socio-Economic Planning Sciences, Elsevier, vol. 72(C).
  36. James W. Taylor, 2012. "Density Forecasting of Intraday Call Center Arrivals Using Models Based on Exponential Smoothing," Management Science, INFORMS, vol. 58(3), pages 534-549, March.
  37. Fabio Landini & Antonio Nicolò & Marco Piovesan, 2013. "The Hidden Cost of Specialization," IFRO Working Paper 2013/9, University of Copenhagen, Department of Food and Resource Economics.
  38. Pengyi Shi & Jonathan E. Helm & H. Sebastian Heese & Alice M. Mitchell, 2021. "An Operational Framework for the Adoption and Integration of New Diagnostic Tests," Production and Operations Management, Production and Operations Management Society, vol. 30(2), pages 330-354, February.
  39. J. A. Garcia & Rosa Rodriguez-Sánchez & J. Fdez-Valdivia, 2021. "The editor-manuscript game," Scientometrics, Springer;Akadémiai Kiadó, vol. 126(5), pages 4277-4295, May.
  40. Tinglong Dai & Mustafa Akan & Sridhar Tayur, 2017. "Imaging Room and Beyond: The Underlying Economics Behind Physicians’ Test-Ordering Behavior in Outpatient Services," Manufacturing & Service Operations Management, INFORMS, vol. 19(1), pages 99-113, February.
  41. Katherine Bobroske & Michael Freeman & Lawrence Huan & Anita Cattrell & Stefan Scholtes, 2022. "Curbing the Opioid Epidemic at Its Root: The Effect of Provider Discordance After Opioid Initiation," Management Science, INFORMS, vol. 68(3), pages 2003-2015, March.
  42. Fernanda Bravo & Retsef Levi & Georgia Perakis & Gonzalo Romero, 2023. "Care coordination for healthcare referrals under a shared‐savings program," Production and Operations Management, Production and Operations Management Society, vol. 32(1), pages 189-206, January.
  43. Z. Justin Ren & Yong-Pin Zhou, 2008. "Call Center Outsourcing: Coordinating Staffing Level and Service Quality," Management Science, INFORMS, vol. 54(2), pages 369-383, February.
  44. Tinglong Dai & Shubhranshu Singh, 2020. "Conspicuous by Its Absence: Diagnostic Expert Testing Under Uncertainty," Marketing Science, INFORMS, vol. 39(3), pages 540-563, May.
  45. Zhe George Zhang & Hsing Paul Luh & Chia-Hung Wang, 2011. "Modeling Security-Check Queues," Management Science, INFORMS, vol. 57(11), pages 1979-1995, November.
  46. Michael F. Kamali & Tolga Tezcan & Ozlem Yildiz, 2019. "When to Use Provider Triage in Emergency Departments," Management Science, INFORMS, vol. 65(3), pages 1003-1019, March.
  47. Atanu Lahiri & Abraham Seidmann, 2012. "Information Hang-overs in Healthcare Service Systems," Manufacturing & Service Operations Management, INFORMS, vol. 14(4), pages 634-653, October.
  48. Wang, Jian-Jun & Zhang, Xinmou & Shi, Jim Junmin, 2023. "Hospital dual-channel adoption decisions with telemedicine referral and misdiagnosis," Omega, Elsevier, vol. 119(C).
  49. Atkinson, Mariam K. & Saghafian, Soroush, 2019. "Who Should See the Patient? On Discretionary Patient-Provider Assignments in Hospitals," Working Paper Series rwp19-037, Harvard University, John F. Kennedy School of Government.
  50. Jianpei Wen & Hanyu Jiang & Jie Song, 2019. "A Stochastic Queueing Model for Capacity Allocation in the Hierarchical Healthcare Delivery System," Asia-Pacific Journal of Operational Research (APJOR), World Scientific Publishing Co. Pte. Ltd., vol. 36(01), pages 1-24, February.
  51. Waibel, Christian & Wiesen, Daniel, 2021. "An experiment on referrals in health care," European Economic Review, Elsevier, vol. 131(C).
  52. Hessam Bavafa & Sergei Savin & Christian Terwiesch, 2021. "Customizing Primary Care Delivery Using E‐Visits," Production and Operations Management, Production and Operations Management Society, vol. 30(11), pages 4306-4327, November.
  53. Ludwig Kuntz & Stefan Scholtes & Sandra Sülz, 2019. "Separate and Concentrate: Accounting for Patient Complexity in General Hospitals," Management Science, INFORMS, vol. 67(6), pages 2482-2501, June.
  54. Mariam K. Atkinson & Soroush Saghafian, 2023. "Who should see the patient? on deviations from preferred patient-provider assignments in hospitals," Health Care Management Science, Springer, vol. 26(2), pages 165-199, June.
  55. Hsiao-Hui Lee & Edieal J. Pinker & Robert A. Shumsky, 2012. "Outsourcing a Two-Level Service Process," Management Science, INFORMS, vol. 58(8), pages 1569-1584, August.
  56. Saghafian, Soroush & Hopp, Wallace J. & Iravani, Seyed M. R. & Cheng, Yao & Diermeier, Daniel, 2017. "Workload Management in Telemedical Physician Triage and Other Knowledge-Based Service Systems," Working Paper Series rwp17-035, Harvard University, John F. Kennedy School of Government.
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