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Public transit user satisfaction: Variability and policy implications

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Cited by:

  1. Losada-Rojas, Lisa Lorena & Gkartzonikas, Christos & Pyrialakou, V. Dimitra & Gkritza, Konstantina, 2019. "Exploring intercity passengers’ attitudes and loyalty to intercity passenger rail: Evidence from an on-board survey," Transport Policy, Elsevier, vol. 73(C), pages 71-83.
  2. Shuli Luo & Sylvia Y He, 2021. "Using data mining to explore the spatial and temporal dynamics of perceptions of metro services in China: The case of Shenzhen," Environment and Planning B, , vol. 48(3), pages 449-466, March.
  3. Ahmad Nazrul Hakimi Ibrahim & Muhamad Nazri Borhan & Muhamad Razuhanafi Mat Yazid & Riza Atiq Rahmat & Sotaro Yukawa, 2021. "Factors Influencing Passengers’ Satisfaction with the Light Rail Transit Service in Alpha Cities: Evidence from Kuala Lumpur, Malaysia Using Structural Equation Modelling," Mathematics, MDPI, vol. 9(16), pages 1-15, August.
  4. Grdzelishvili, Inga & Sathre, Roger, 2011. "Understanding the urban travel attitudes and behavior of Tbilisi residents," Transport Policy, Elsevier, vol. 18(1), pages 38-45, January.
  5. Eneko Echaniz & Chinh Ho & Andres Rodriguez & Luigi dell’Olio, 2020. "Modelling user satisfaction in public transport systems considering missing information," Transportation, Springer, vol. 47(6), pages 2903-2921, December.
  6. Karnberger, Stephan & Antoniou, Constantinos, 2020. "Network–wide prediction of public transportation ridership using spatio–temporal link–level information," Journal of Transport Geography, Elsevier, vol. 82(C).
  7. de Oña, Juan & de Oña, Rocío & Eboli, Laura & Mazzulla, Gabriella, 2013. "Perceived service quality in bus transit service: A structural equation approach," Transport Policy, Elsevier, vol. 29(C), pages 219-226.
  8. Chakrabarti, Sandip & Giuliano, Genevieve, 2015. "Does service reliability determine transit patronage? Insights from the Los Angeles Metro bus system," Transport Policy, Elsevier, vol. 42(C), pages 12-20.
  9. Amirali Soltanpour & Mahmoud Mesbah & Meeghat Habibian, 2020. "Customer satisfaction in urban rail: a study on transferability of structural equation models," Public Transport, Springer, vol. 12(1), pages 123-146, March.
  10. Gao, Deng & Li, Shicheng, 2022. "Spatiotemporal impact of railway network in the Qinghai-Tibet Plateau on accessibility and economic linkages during 1984–2030," Journal of Transport Geography, Elsevier, vol. 100(C).
  11. Hudyeron Rocha & Manuel Filgueiras & José Pedro Tavares & Sara Ferreira, 2023. "Public Transport Usage and Perceived Service Quality in a Large Metropolitan Area: The Case of Porto," Sustainability, MDPI, vol. 15(7), pages 1-15, April.
  12. Paula Vasquez-Henriquez & Eduardo Graells-Garrido & Diego Caro, 2020. "Tweets on the Go: Gender Differences in Transport Perception and Its Discussion on Social Media," Sustainability, MDPI, vol. 12(13), pages 1-21, July.
  13. Juan de Oña & Rocio de Oña, 2015. "Quality of Service in Public Transport Based on Customer Satisfaction Surveys: A Review and Assessment of Methodological Approaches," Transportation Science, INFORMS, vol. 49(3), pages 605-622, August.
  14. Fu, Xuemei & Juan, Zhicai, 2017. "Exploring the psychosocial factors associated with public transportation usage and examining the “gendered” difference," Transportation Research Part A: Policy and Practice, Elsevier, vol. 103(C), pages 70-82.
  15. Roberto F. Abenoza & Oded Cats & Yusak O. Susilo, 2019. "How does travel satisfaction sum up? An exploratory analysis in decomposing the door-to-door experience for multimodal trips," Transportation, Springer, vol. 46(5), pages 1615-1642, October.
  16. Alessandro Vitale & Giuseppe Guido & Daniele Rogano, 2016. "A smartphone based DSS platform for assessing transit service attributes," Public Transport, Springer, vol. 8(2), pages 315-340, September.
  17. Cheng, Yung-Hsiang & Chen, Ssu-Yun, 2015. "Perceived accessibility, mobility, and connectivity of public transportation systems," Transportation Research Part A: Policy and Practice, Elsevier, vol. 77(C), pages 386-403.
  18. Jomnonkwao, Sajjakaj & Ratanavaraha, Vatanavongs, 2016. "Measurement modelling of the perceived service quality of a sightseeing bus service: An application of hierarchical confirmatory factor analysis," Transport Policy, Elsevier, vol. 45(C), pages 240-252.
  19. Ittamalla, Rajesh & Srinivas Kumar, Daruri Venkata, 2021. "Determinants of holistic passenger experience in public transportation: Scale development and validation," Journal of Retailing and Consumer Services, Elsevier, vol. 61(C).
  20. Benedetto Barabino & Nicola Aldo Cabras & Claudio Conversano & Alessandro Olivo, 2020. "An Integrated Approach to Select Key Quality Indicators in Transit Services," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 149(3), pages 1045-1080, June.
  21. Efthymiou, Dimitrios & Antoniou, Constantinos & Tyrinopoulos, Yannis & Skaltsogianni, Eleana, 2018. "Factors affecting bus users’ satisfaction in times of economic crisis," Transportation Research Part A: Policy and Practice, Elsevier, vol. 114(PA), pages 3-12.
  22. Singh, Harpreet & Kathuria, Ankit, 2023. "Heterogeneity in passenger satisfaction of bus rapid transit system among age and gender groups: A PLS-SEM Multi-group analysis," Transport Policy, Elsevier, vol. 141(C), pages 27-41.
  23. Fan, Yingling & Guthrie, Andrew & Levinson, David, 2016. "Waiting time perceptions at transit stops and stations: Effects of basic amenities, gender, and security," Transportation Research Part A: Policy and Practice, Elsevier, vol. 88(C), pages 251-264.
  24. Santoso, Djoen San & Yajima, Masaru & Sakamoto, Kunihiro & Kubota, Hisashi, 2012. "Opportunities and strategies for increasing bus ridership in rural Japan: A case study of Hidaka City," Transport Policy, Elsevier, vol. 24(C), pages 320-329.
  25. Wu, Jiaming & Kulcsár, Balázs & Selpi, & Qu, Xiaobo, 2021. "A modular, adaptive, and autonomous transit system (MAATS): A in-motion transfer strategy and performance evaluation in urban grid transit networks," Transportation Research Part A: Policy and Practice, Elsevier, vol. 151(C), pages 81-98.
  26. Morfoulaki, Maria & Myrovali, Glikeria & Kotoula, Kornilia, 2015. "Increasing the attractiveness of public transport by investing in soft ICT based measures: Going from words to actions under an austerity backdrop – Thessaloniki's case, Greece," Research in Transportation Economics, Elsevier, vol. 51(C), pages 40-48.
  27. Karzan Ismael & Szabolcs Duleba, 2021. "Investigation of the Relationship between the Perceived Public Transport Service Quality and Satisfaction: A PLS-SEM Technique," Sustainability, MDPI, vol. 13(23), pages 1-20, November.
  28. Anjali R. Virkar & Prita D. Mallya, 2018. "A Review of Dimensions of Tourism Transport Affecting Tourist Satisfaction," Indian Journal of Commerce and Management Studies, Educational Research Multimedia & Publications,India, vol. 9(1), pages 72-80, January.
  29. Dea van Lierop & Madhav G. Badami & Ahmed M. El-Geneidy, 2018. "What influences satisfaction and loyalty in public transport? A review of the literature," Transport Reviews, Taylor & Francis Journals, vol. 38(1), pages 52-72, January.
  30. Eboli, Laura & Mazzulla, Gabriella, 2012. "Performance indicators for an objective measure of public transport service quality," European Transport \ Trasporti Europei, ISTIEE, Institute for the Study of Transport within the European Economic Integration, issue 51, pages 1-4.
  31. Shaaban, Khaled & Kim, Inhi, 2016. "Assessment of the taxi service in Doha," Transportation Research Part A: Policy and Practice, Elsevier, vol. 88(C), pages 223-235.
  32. Tuan, Vu Anh & Van Truong, Nguyen & Tetsuo, Shimizu & An, Nguyen Ngoc, 2022. "Public transport service quality: Policy prioritization strategy in the importance-performance analysis and the three-factor theory frameworks," Transportation Research Part A: Policy and Practice, Elsevier, vol. 166(C), pages 118-134.
  33. Allen, Jaime & Muñoz, Juan Carlos & Ortúzar, Juan de Dios, 2019. "Understanding public transport satisfaction: Using Maslow's hierarchy of (transit) needs," Transport Policy, Elsevier, vol. 81(C), pages 75-94.
  34. Yadan Yan & Tianzhao Guo & Dongwei Wang, 2021. "Dynamic Accessibility Analysis of Urban Road-to-Freeway Interchanges Based on Navigation Map Paths," Sustainability, MDPI, vol. 13(1), pages 1-17, January.
  35. Wang, Po-Chieh & Hsu, Yu-Ting & Hsu, Chia-Wei, 2021. "Analysis of waiting time perception of bus passengers provided with mobile service," Transportation Research Part A: Policy and Practice, Elsevier, vol. 145(C), pages 319-336.
  36. de Oña, Juan & Estévez, Esperanza & de Oña, Rocío, 2021. "How does private vehicle users perceive the public transport service quality in large metropolitan areas? A European comparison," Transport Policy, Elsevier, vol. 112(C), pages 173-188.
  37. Pan Shuangli & Zheng Guijun & Chen Qun, 2020. "The Psychological Decision-Making Process Model of Giving up Driving under Parking Constraints from the Perspective of Sustainable Traffic," Sustainability, MDPI, vol. 12(17), pages 1-19, September.
  38. Aydin, Nezir, 2017. "A fuzzy-based multi-dimensional and multi-period service quality evaluation outline for rail transit systems," Transport Policy, Elsevier, vol. 55(C), pages 87-98.
  39. Denstadli, Jon Martin & Julsrud, Tom Erik & Christiansen, Petter, 2017. "Urban commuting – A threat to the work-family balance?," Journal of Transport Geography, Elsevier, vol. 61(C), pages 87-94.
  40. Kh Md Nahiduzzaman & Tiziana Campisi & Amin Mohammadpour Shotorbani & Khaled Assi & Kasun Hewage & Rehan Sadiq, 2021. "Influence of Socio-Cultural Attributes on Stigmatizing Public Transport in Saudi Arabia," Sustainability, MDPI, vol. 13(21), pages 1-23, November.
  41. Mu, Rui & Jong, Martin de, 2012. "Establishing the conditions for effective transit-oriented development in China: the case of Dalian," Journal of Transport Geography, Elsevier, vol. 24(C), pages 234-249.
  42. Abenoza, Roberto F. & Ettema, Dick F. & Susilo, Yusak O., 2018. "Do accessibility, vulnerability, opportunity, and travel characteristics have uniform impacts on the traveler’s experience?," Transportation Research Part A: Policy and Practice, Elsevier, vol. 114(PA), pages 38-51.
  43. Juan de O~na & Esperanza Est'evez & Rocio de O~na, 2021. "Public transport users versus private vehicle users: differences about quality of service, satisfaction and attitudes toward public transport in Madrid (Spain)," Papers 2103.14762, arXiv.org.
  44. Redman, Lauren & Friman, Margareta & Gärling, Tommy & Hartig, Terry, 2013. "Quality attributes of public transport that attract car users: A research review," Transport Policy, Elsevier, vol. 25(C), pages 119-127.
  45. Abenoza, Roberto F. & Liu, Chengxi & Cats, Oded & Susilo, Yusak O., 2019. "What is the role of weather, built-environment and accessibility geographical characteristics in influencing travelers’ experience?," Transportation Research Part A: Policy and Practice, Elsevier, vol. 122(C), pages 34-50.
  46. Paula Vicente & Abdul Suleman & Elizabeth Reis, 2020. "Index of Satisfaction with Public Transport: A Fuzzy Clustering Approach," Sustainability, MDPI, vol. 12(22), pages 1-19, November.
  47. Matsumoto, Takayuki & Hidaka, Kazuyoshi, 2015. "Evaluation the effect of mobile information services for public transportation through the empirical research on commuter trains," Technology in Society, Elsevier, vol. 43(C), pages 144-158.
  48. Al Haddad, Christelle & Chaniotakis, Emmanouil & Straubinger, Anna & Plötner, Kay & Antoniou, Constantinos, 2020. "Factors affecting the adoption and use of urban air mobility," Transportation Research Part A: Policy and Practice, Elsevier, vol. 132(C), pages 696-712.
  49. Dimitris Milakis & Dimitrios Efthymiou & Constantinos Antoniou, 2017. "Built Environment, Travel Attitudes and Travel Behaviour: Quasi-Longitudinal Analysis of Links in the Case of Greeks Relocating from US to Greece," Sustainability, MDPI, vol. 9(10), pages 1-17, September.
  50. Ahmad Nazrul Hakimi Ibrahim & Muhamad Nazri Borhan & Muhamad Razuhanafi Mat Yazid & Sitti Asmah Hassan & Ahmad Firdhaus Arham & Sharizal Hashim, 2023. "Modelling of Passenger Satisfaction and Reuse Intention with Monorail Services in Kuala Lumpur, Malaysia: A Hybrid SEM-ANN Approach," Mathematics, MDPI, vol. 11(15), pages 1-21, August.
  51. Miguel Loyola & Yoram Shiftan & Haim Aviram & Hector Monterde-i-Bort, 2019. "Impact of Public Transport Context Situation and Culture on Mode Choice," Social Sciences, MDPI, vol. 8(2), pages 1-12, January.
  52. Chunqin Zhang & Daoyou Wang & Anning Ni & Xunyou Ni & Guangnian Xiao, 2019. "Different Effects of Contractual Form on Public Transport Satisfaction: Evidence from Large- and Medium-Sized Cities in China," Sustainability, MDPI, vol. 11(19), pages 1-21, October.
  53. Prasanta K. Sahu & Babak Mehran & Surya P. Mahapatra & Satish Sharma, 2021. "Spatial data analysis approach for network-wide consolidation of bus stop locations," Public Transport, Springer, vol. 13(2), pages 375-394, June.
  54. Shi, Yuji & Blainey, Simon & Sun, Chao & Jing, Peng, 2020. "A literature review on accessibility using bibliometric analysis techniques," Journal of Transport Geography, Elsevier, vol. 87(C).
  55. Liou, James J.H. & Hsu, Chao-Che & Chen, Yun-Shen, 2014. "Improving transportation service quality based on information fusion," Transportation Research Part A: Policy and Practice, Elsevier, vol. 67(C), pages 225-239.
  56. Tiago Camacho & Marcus Foth & Andry Rakotonirainy & Markus Rittenbruch & Jonathan Bunker, 2016. "The role of passenger-centric innovation in the future of public transport," Public Transport, Springer, vol. 8(3), pages 453-475, December.
  57. Mu-Chen Chen & Chia-Lin Hsu & Mu-Ming Chen, 2019. "How Transportation Service Quality Drives Public Attitude and Image of a Sustainable City: Satisfaction as A Mediator and Involvement as A Moderator," Sustainability, MDPI, vol. 11(23), pages 1-18, December.
  58. Aydin, Nezir & Celik, Erkan & Gumus, Alev Taskin, 2015. "A hierarchical customer satisfaction framework for evaluating rail transit systems of Istanbul," Transportation Research Part A: Policy and Practice, Elsevier, vol. 77(C), pages 61-81.
  59. Md. Nazmul Huda Naim & Mohammed Sarfaraz Gani Adnan & Ashraf Dewan & Khatun E. Zannat, 2022. "Assessing the performance of public transport services in a developing country: A case study using data envelopment analysis," Growth and Change, Wiley Blackwell, vol. 53(1), pages 377-409, March.
  60. Wei Chiang Chan & Wan Hashim Wan Ibrahim & May Chiun Lo & Mohamad Kadim Suaidi & Shiaw Tong Ha, 2020. "Sustainability of Public Transportation: An Examination of User Behavior to Real-Time GPS Tracking Application," Sustainability, MDPI, vol. 12(22), pages 1-20, November.
  61. Diemer, Matthew J. & Currie, Graham & De Gruyter, Chris & Kamruzzaman, Md. & Hopkins, Ian, 2021. "A streetcar to be desired? The development of a new approach to measure perception of place quality in the context of tram network modernisation," Journal of Transport Geography, Elsevier, vol. 94(C).
  62. Nkurunziza, Alphonse & Zuidgeest, Mark & Brussel, Mark & Van den Bosch, Frans, 2012. "Spatial variation of transit service quality preferences in Dar-es-Salaam," Journal of Transport Geography, Elsevier, vol. 24(C), pages 12-21.
  63. Zhang, Chunqin & Juan, Zhicai & Lu, Weite & Xiao, Guangnian, 2016. "Do the organizational forms affect passenger satisfaction? Evidence from Chinese public transport service," Transportation Research Part A: Policy and Practice, Elsevier, vol. 94(C), pages 129-148.
  64. Wan, Dan & Kamga, Camille & Liu, Jun & Sugiura, Aaron & Beaton, Eric B., 2016. "Rider perception of a “light” Bus Rapid Transit system - The New York City Select Bus Service," Transport Policy, Elsevier, vol. 49(C), pages 41-55.
  65. Efthymiou, Dimitrios & Antoniou, Constantinos, 2017. "Understanding the effects of economic crisis on public transport users’ satisfaction and demand," Transport Policy, Elsevier, vol. 53(C), pages 89-97.
  66. Celik, Erkan & Bilisik, Ozge Nalan & Erdogan, Melike & Gumus, Alev Taskin & Baracli, Hayri, 2013. "An integrated novel interval type-2 fuzzy MCDM method to improve customer satisfaction in public transportation for Istanbul," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 58(C), pages 28-51.
  67. Ingvardson, Jesper Bláfoss & Nielsen, Otto Anker, 2019. "The relationship between norms, satisfaction and public transport use: A comparison across six European cities using structural equation modelling," Transportation Research Part A: Policy and Practice, Elsevier, vol. 126(C), pages 37-57.
  68. Alpu, Ozlem, 2015. "A methodology for evaluating satisfaction with high-speed train services: A case study in Turkey," Transport Policy, Elsevier, vol. 44(C), pages 151-157.
  69. Ratanavaraha, Vatanavongs & Jomnonkwao, Sajjakaj & Khampirat, Buratin & Watthanaklang, Duangdao & Iamtrakul, Pawinee, 2016. "The complex relationship between school policy, service quality, satisfaction, and loyalty for educational tour bus services: A multilevel modeling approach," Transport Policy, Elsevier, vol. 45(C), pages 116-126.
  70. Kamil Roman & Grzegorz Czapski, 2020. "Quality Assessment and Passenger Satisfaction from Public Transport Services in Radom," Postmodern Openings, Editura Lumen, Department of Economics, vol. 11(1), pages 71-92, February.
  71. Shengxiao Li & Luoye Chen & Pengjun Zhao, 2019. "The impact of metro services on housing prices: a case study from Beijing," Transportation, Springer, vol. 46(4), pages 1291-1317, August.
  72. Despoina Nimorakiotaki & Evangelos Sambracos, 2020. "Demand on Public Transportation during the Economic Crisis: The Greek Case," European Research Studies Journal, European Research Studies Journal, vol. 0(Special 2), pages 282-297.
  73. Hassan, Mohammad Nurul & Hawas, Yaser E. & Ahmed, Kamran, 2013. "A multi-dimensional framework for evaluating the transit service performance," Transportation Research Part A: Policy and Practice, Elsevier, vol. 50(C), pages 47-61.
  74. Chakrabarti, Sandip, 2015. "The demand for reliable transit service: New evidence using stop level data from the Los Angeles Metro bus system," Journal of Transport Geography, Elsevier, vol. 48(C), pages 154-164.
  75. Sun, Fan & Jin, Minjie & Zhang, Tao & Huang, Wencheng, 2022. "Satisfaction differences in bus traveling among low-income individuals before and after COVID-19," Transportation Research Part A: Policy and Practice, Elsevier, vol. 160(C), pages 311-332.
  76. César Álvarez & Vicente Rodríguez & Francisco Ortega & Joaquín Villanueva, 2015. "A Scorecard Framework Proposal for Improving Software Factories’ Sustainability: A Case Study of a Spanish Firm in the Financial Sector," Sustainability, MDPI, vol. 7(12), pages 1-23, December.
  77. Abenoza, Roberto F. & Cats, Oded & Susilo, Yusak O., 2017. "Travel satisfaction with public transport: Determinants, user classes, regional disparities and their evolution," Transportation Research Part A: Policy and Practice, Elsevier, vol. 95(C), pages 64-84.
  78. Mulley, Corinne & Clifton, Geoffrey Tilden & Balbontin, Camila & Ma, Liang, 2017. "Information for travelling: Awareness and usage of the various sources of information available to public transport users in NSW," Transportation Research Part A: Policy and Practice, Elsevier, vol. 101(C), pages 111-132.
  79. Fu, Xue-mei & Zhang, Jiang-hua & Chan, Felix T.S., 2018. "Determinants of loyalty to public transit: A model integrating Satisfaction-Loyalty Theory and Expectation-Confirmation Theory," Transportation Research Part A: Policy and Practice, Elsevier, vol. 113(C), pages 476-490.
  80. Yang, Min & Wang, Zheyuan & Cheng, Long & Chen, Enhui, 2022. "Exploring satisfaction with air-HSR intermodal services: A Bayesian network analysis," Transportation Research Part A: Policy and Practice, Elsevier, vol. 156(C), pages 69-89.
  81. Mandhani, Jyoti & Nayak, Jogendra Kumar & Parida, Manoranjan, 2020. "Interrelationships among service quality factors of Metro Rail Transit System: An integrated Bayesian networks and PLS-SEM approach," Transportation Research Part A: Policy and Practice, Elsevier, vol. 140(C), pages 320-336.
  82. Hernandez, Sara & Monzon, Andres & de Oña, Rocío, 2016. "Urban transport interchanges: A methodology for evaluating perceived quality," Transportation Research Part A: Policy and Practice, Elsevier, vol. 84(C), pages 31-43.
  83. Wen Hua & Ghim Ping Ong, 2018. "Effect of information contagion during train service disruption for an integrated rail-bus transit system," Public Transport, Springer, vol. 10(3), pages 571-594, December.
  84. Lai, Wen-Tai & Chen, Ching-Fu, 2011. "Behavioral intentions of public transit passengers--The roles of service quality, perceived value, satisfaction and involvement," Transport Policy, Elsevier, vol. 18(2), pages 318-325, March.
  85. Grisé, Emily & El-Geneidy, Ahmed, 2017. "Evaluating the relationship between socially (dis)advantaged neighbourhoods and customer satisfaction of bus service in London, U.K," Journal of Transport Geography, Elsevier, vol. 58(C), pages 166-175.
  86. Pagliara, Francesca & Russo, Lucia & Aria, Massimo, 2021. "Measuring retailers’ perceptions of new metro stations inauguration," Land Use Policy, Elsevier, vol. 104(C).
  87. Celik, Erkan & Aydin, Nezir & Gumus, Alev Taskin, 2014. "A multiattribute customer satisfaction evaluation approach for rail transit network: A real case study for Istanbul, Turkey," Transport Policy, Elsevier, vol. 36(C), pages 283-293.
  88. van Lierop, Dea & El-Geneidy, Ahmed, 2016. "Enjoying loyalty: The relationship between service quality, customer satisfaction, and behavioral intentions in public transit," Research in Transportation Economics, Elsevier, vol. 59(C), pages 50-59.
  89. Zhang, Chunqin & Liu, Yong & Lu, Weite & Xiao, Guangnian, 2019. "Evaluating passenger satisfaction index based on PLS-SEM model: Evidence from Chinese public transport service," Transportation Research Part A: Policy and Practice, Elsevier, vol. 120(C), pages 149-164.
  90. Hudyeron Rocha & António Lobo & José Pedro Tavares & Sara Ferreira, 2023. "Exploring Modal Choices for Sustainable Urban Mobility: Insights from the Porto Metropolitan Area in Portugal," Sustainability, MDPI, vol. 15(20), pages 1-20, October.
  91. Politis, Ioannis & Papaioannou, Panagiotis & Basbas, Socrates & Dimitriadis, Nikolaos, 2010. "Evaluation of a bus passenger information system from the users' point of view in the city of Thessaloniki, Greece," Research in Transportation Economics, Elsevier, vol. 29(1), pages 249-255.
  92. Efstathios Bouhouras & Socrates Basbas & Georgios Mintsis & Christos Taxiltaris & Marios Miltiadou & Andreas Nikiforiadis & Maria Natalia Konstantinidou & Eleni Mavropoulou, 2022. "Level of Satisfaction among University Students Using Various Transport Modes," Sustainability, MDPI, vol. 14(7), pages 1-14, March.
  93. Grisé, Emily & El-Geneidy, Ahmed, 2018. "Where is the happy transit rider? Evaluating satisfaction with regional rail service using a spatial segmentation approach," Transportation Research Part A: Policy and Practice, Elsevier, vol. 114(PA), pages 84-96.
  94. Soza-Parra, Jaime & Raveau, Sebastián & Muñoz, Juan Carlos & Cats, Oded, 2019. "The underlying effect of public transport reliability on users’ satisfaction," Transportation Research Part A: Policy and Practice, Elsevier, vol. 126(C), pages 83-93.
  95. Alexandra König & Tabea Bonus & Jan Grippenkoven, 2018. "Analyzing Urban Residents’ Appraisal of Ridepooling Service Attributes with Conjoint Analysis," Sustainability, MDPI, vol. 10(10), pages 1-16, October.
  96. Echaniz, Eneko & dell’Olio, Luigi & Ibeas, Ángel, 2018. "Modelling perceived quality for urban public transport systems using weighted variables and random parameters," Transport Policy, Elsevier, vol. 67(C), pages 31-39.
  97. Puteri Paramita & Zuduo Zheng & Md Mazharul Haque & Simon Washington & Paul Hyland, 2018. "User satisfaction with train fares: A comparative analysis in five Australian cities," PLOS ONE, Public Library of Science, vol. 13(6), pages 1-26, June.
  98. Chee, Pei Nen Esther & Susilo, Yusak O. & Wong, Yiik Diew, 2020. "Determinants of intention-to-use first-/last-mile automated bus service," Transportation Research Part A: Policy and Practice, Elsevier, vol. 139(C), pages 350-375.
  99. Dea Lierop & Ahmed El-Geneidy, 2018. "Is having a positive image of public transit associated with travel satisfaction and continued transit usage? An exploratory study of bus transit," Public Transport, Springer, vol. 10(2), pages 241-256, August.
  100. Laura Eboli & Gabriella Mazzulla, 2014. "Investigating the heterogeneity of bus users' preferences through discrete choice modelling," Transportation Planning and Technology, Taylor & Francis Journals, vol. 37(8), pages 695-710, December.
  101. Rong, Rui & Liu, Lishan & Jia, Ning & Ma, Shoufeng, 2022. "Impact analysis of actual traveling performance on bus passenger’s perception and satisfaction," Transportation Research Part A: Policy and Practice, Elsevier, vol. 160(C), pages 80-100.
  102. Ni, Anning & Zhang, Chunqin & Hu, Yuting & Lu, Weite & Li, Hongwei, 2020. "Influence mechanism of the corporate image on passenger satisfaction with public transport in China," Transport Policy, Elsevier, vol. 94(C), pages 54-65.
  103. Nassereddine, M. & Eskandari, H., 2017. "An integrated MCDM approach to evaluate public transportation systems in Tehran," Transportation Research Part A: Policy and Practice, Elsevier, vol. 106(C), pages 427-439.
  104. Dan Wan & Camille Kamga & Wei Hao & Aaron Sugiura & Eric B. Beaton, 2016. "Customer satisfaction with bus rapid transit: a study of New York City select bus service applying structural equation modeling," Public Transport, Springer, vol. 8(3), pages 497-520, December.
  105. Cheranchery, Munavar Fairooz & Maitra, Bhargab, 2018. "Investigating perception of captive and choice riders for formulating service standards of ordinary and premium buses in Indian cities," Transport Policy, Elsevier, vol. 72(C), pages 89-96.
  106. Ganji, S.S. & Ahangar, A.N. & Awasthi, Anjali & Jamshidi Bandari, Smaneh, 2021. "Psychological analysis of intercity bus passenger satisfaction using Q methodology," Transportation Research Part A: Policy and Practice, Elsevier, vol. 154(C), pages 345-363.
  107. Jiechao Zhang & Xuedong Yan & Meiwu An & Li Sun, 2017. "The Impact of Beijing Subway’s New Fare Policy on Riders’ Attitude, Travel Pattern and Demand," Sustainability, MDPI, vol. 9(5), pages 1-21, April.
  108. Muhammad Ashraf Javid & Nazam Ali & Syed Arif Hussain Shah & Muhammad Abdullah, 2021. "Travelers’ Attitudes Toward Mobile Application–Based Public Transport Services in Lahore," SAGE Open, , vol. 11(1), pages 21582440209, January.
  109. Luo, Shuli & He, Sylvia Y., 2021. "Understanding gender difference in perceptions toward transit services across space and time: A social media mining approach," Transport Policy, Elsevier, vol. 111(C), pages 63-73.
  110. Arun Ulahannan & Stewart Birrell, 2022. "Designing Better Public Transport: Understanding Mode Choice Preferences Following the COVID-19 Pandemic," Sustainability, MDPI, vol. 14(10), pages 1-15, May.
  111. Saleem, Muhammad Abid & Afzal, Hanan & Ahmad, Farooq & Ismail, Hina & Nguyen, Ninh, 2023. "An exploration and importance-performance analysis of bus rapid transit systems’ service quality attributes: Evidence from an emerging economy," Transport Policy, Elsevier, vol. 141(C), pages 1-13.
  112. Amanda Fernandes Ferreira & Yuka Akasaka & Mirian Greiner de Oliveira Pinheiro & S. K. Jason Chang, 2020. "Information as the First Attribute of Accessibility: A Method for Assessing the Information Provided by Urban Rail Systems to Tourists with Reduced Mobility," Sustainability, MDPI, vol. 12(23), pages 1-28, December.
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