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Clues, cues and complexity: unpackuing the concept of organizational surprise

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  • Cunha, Miguel Pina e
  • Kamoche, Ken
  • Clegg, Stewart R.
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    Abstract

    We discuss why surprises, defined as events that happen unexpectedly or expected events that take unexpected shapes, are important to organizations and should be considered in the organizational literature. The concept of organizational surprises is unpacked on the basis of a typology built around the (un)expectedeness of issue and process. This typology uncovers the several types of surprising events that organizations may face, and contributes to the literature by suggesting that different surprises require distinct approaches.

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    File URL: http://fesrvsd.fe.unl.pt/WPFEUNL/WP2004/wp453.pdf
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    Bibliographic Info

    Paper provided by Universidade Nova de Lisboa, Faculdade de Economia in its series FEUNL Working Paper Series with number wp453.

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    Length: 21 pages
    Date of creation: 2004
    Date of revision:
    Handle: RePEc:unl:unlfep:wp453

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    1. Martha S. Feldman, 2002. "Organizational Routines as Sources of Connections and Understandings," Journal of Management Studies, Wiley Blackwell, Wiley Blackwell, vol. 39(3), pages 309-331, 05.
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