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L’Apprentissage des Collectifs de Travail Structuré par les TIC dans le Domaine des Services Informatiques

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Author Info

  • Khadidja BENALLOU

    (University of Caen Basse-Normandie – CREM-CNRS)

  • Baghdad BENTAHRI

    (University of Caen Basse-Normandie - NIMEC-CNRS)

Abstract

L’apprentissage collectif revêt un caractère stratégique dans un contexte où les TIC (technologies de l'information et de la communication) s'imposent et nous sont imposées. Leurs usages sont représentatifs de moments clefs dans le processus de diffusion des apprentissages, mais on leur reproche d'être impersonnels et de se limiter à des situations d'apprentissage individuel. Le nécessaire développement de l'action collective au sein des entreprises avec l'absence d'effets apparents de l'utilisation des TIC sur la performance de la firme vient renforcer cette impression. L’objectif de notre travail est d’essayer de comprendre les impacts des ressources (humaines et technologiques) en système d'information sur la performance organisationnelle ; en examinant le processus qui explicite comment ces ressources sont actionnées dans le management organisationnel. L'étude des résolutions collectives de problèmes professionnels cherche à comparer l'action collective dans des situations similaires et des situations différentes. Ces configurations productives replacent l'importance du relationnel dans l'organisationnel, signe du passage de la focalisation de leur management sur les tâches à une focalisation sur les personnes.

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Bibliographic Info

Paper provided by Center for Research in Economics and Management (CREM), University of Rennes 1, University of Caen and CNRS in its series Economics Working Paper Archive (University of Rennes 1 & University of Caen) with number 201119.

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Date of creation: Oct 2011
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Handle: RePEc:tut:cremwp:201119

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Postal: CREM (UMR CNRS 6211) - Faculty of Economics, 7 place Hoche, 35065 Rennes Cedex - France
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