Routines Resistance: How Conflicts within Transactive Memory Obstruct Routinization
AbstractRoutines resistance is observed among groups of experts that experienced a significant redefinition of their tasks and organizational goals within in a large French government agency. To expose the origins of such resistance, we investigate the processes by which transactive autobiographical memory supported organizational identification as an organization of technical experts, and how this memory structure led to the failed memorization of new action patterns which contradicted the pre-existing expert identity. We find that transactive autobiographical memory is deeply related to a complex process of identification, via the association of different contexts of identity, narrative and temporality, reflecting the levels and functions of autobiographical memory. More specifically, problems arose when managerial directives for new coordination actions conflicted with the pre-existing embedded sense of expert identity, related goals and relationships, leading to dis-identification among employees. The result was failed memorization and routine resistance, driven by conflicts with pre-existing transactive autobiographical memory. We propose a model of the micro-foundations of routines which explains these effects.
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Bibliographic InfoPaper provided by Groupe de REcherche en Droit, Économie, Gestion (GREDEG CNRS), University of Nice Sophia Antipolis in its series GREDEG Working Papers with number 2013-43.
Length: 39 pages
Date of creation: Nov 2013
Date of revision:
Routine; Transactive memory; Identity; Knowledge Sharing; Organizational Goals;
Find related papers by JEL classification:
- D8 - Microeconomics - - Information, Knowledge, and Uncertainty
- M12 - Business Administration and Business Economics; Marketing; Accounting - - Business Administration - - - Personnel Management; Executives; Executive Compensation
- B31 - Schools of Economic Thought and Methodology - - History of Economic Thought: Individuals - - - Individuals
- B32 - Schools of Economic Thought and Methodology - - History of Economic Thought: Individuals - - - Obituaries
- J28 - Labor and Demographic Economics - - Demand and Supply of Labor - - - Safety; Job Satisfaction; Related Public Policy
This paper has been announced in the following NEP Reports:
- NEP-ALL-2013-11-29 (All new papers)
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DRUID Working Papers
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