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The Impact Of Service Quality On Tourism Industry

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Author Info

  • Azam Haghkhah Author_Email:
  • Mehdi Nosratpour

    (bRajamangala University of Technology Srivijaya, Thailand)

  • Alireza Ebrahimpour

    (cThaksin University, Thailand)

  • Professor Abu Bakar Abd Hamid

    (Department of Mathematics, Faculty of Science, Universiti Putra Malaysia and Institute for Mathematical Research, Universiti Putra Malaysia)

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    Abstract

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    Bibliographic Info

    Paper provided by Conference Master Resources in its series 2nd International Conference on Business and Economic Research (2nd ICBER 2011) Proceeding with number 2011-325.

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    Date of creation: Mar 2011
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    Publication status: Published in 2nd ICBER 2011 Proceeding, March 2011
    Handle: RePEc:cms:2icb11:2011-325

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    Web page: http://www.internationalconference.com.my/proceeding.htm

    Related research

    Keywords: service quality; tourism; service quality dimensions; and tourists’ revisit;

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    References

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    1. Chelladurai, Packianathan & Chang, Kyungro, 2000. "Targets and Standards of Quality in Sport Services," Sport Management Review, Elsevier, Elsevier, vol. 3(1), pages 1-22, May.
    2. Bolton, Ruth N & Drew, James H, 1991. " A Multistage Model of Customers' Assessments of Service Quality and Value," Journal of Consumer Research, University of Chicago Press, University of Chicago Press, vol. 17(4), pages 375-84, March.
    3. Greenwell, T. Christopher & Fink, Janet S. & Pastore, Donna L., 2002. "Assessing the Influence of the Physical Sports Facility on Customer Satisfaction within the Context of the Service Experience," Sport Management Review, Elsevier, Elsevier, vol. 5(2), pages 129-148, November.
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