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Factors Influencing The Success Of Lean Services Implementation: Conceptual Framework

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  • Roshayati Abdul Hamid Author_Email:

    (Universiti Kebangsaan Malaysia-Graduate School of Business)

Abstract

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Suggested Citation

  • Roshayati Abdul Hamid Author_Email:, 2011. "Factors Influencing The Success Of Lean Services Implementation: Conceptual Framework," 2nd International Conference on Business and Economic Research (2nd ICBER 2011) Proceeding 2011-272, Conference Master Resources.
    • Handle: RePEc:cms:2icb11:2011-272
    as

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    References listed on IDEAS

    as
    1. Eric A. Scorsone, 2008. "New Development: What are the Challenges in Transferring Lean Thinking to Government?," Public Money & Management, Taylor & Francis Journals, vol. 28(1), pages 61-64, February.
    2. Salaheldin Ismail Salaheldin, 2009. "Critical success factors for TQM implementation and their impact on performance of SMEs," International Journal of Productivity and Performance Management, Emerald Group Publishing Limited, vol. 58(3), pages 215-237, March.
    3. Luca Cagnazzo & Paolo Taticchi & Alessandro Brun, 2010. "The role of performance measurement systems to support quality improvement initiatives at supply chain level," International Journal of Productivity and Performance Management, Emerald Group Publishing Limited, vol. 59(2), pages 163-185, January.
    4. Umble, Elisabeth J. & Haft, Ronald R. & Umble, M. Michael, 2003. "Enterprise resource planning: Implementation procedures and critical success factors," European Journal of Operational Research, Elsevier, vol. 146(2), pages 241-257, April.
    5. Beata Kollberg & Jens J. Dahlgaard & Per‐Olaf Brehmer, 2007. "Measuring lean initiatives in health care services: issues and findings," International Journal of Productivity and Performance Management, Emerald Group Publishing Limited, vol. 56(1), pages 7-24, January.
    6. Peter Hines & Sarah Lethbridge, 2008. "New Development: Creating a Lean University," Public Money & Management, Taylor & Francis Journals, vol. 28(1), pages 53-56, February.
    7. Isabelle Huault & V. Perret & S. Charreire-Petit, 2007. "Management," Post-Print halshs-00337676, HAL.
    Full references (including those not matched with items on IDEAS)

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    More about this item

    Keywords

    Lean Services; Critical success factor; Operational performance; Organizational size.;
    All these keywords.

    JEL classification:

    • M0 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - General

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