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Critical success factors for corporate social responsibility: a public sector perspective

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  • Shirish Sangle

Abstract

Managers in the public sector consider corporate social responsibility (CSR) as strategically important for their organizations. A positive correlation between CSR and financial performance is well established in the literature. However, little research has been done to understand which factors lead to the positive correlation between CSR and business performance. This study aims to empirically analyze critical success factors (CSFs) for CSR in the Indian public sector. It seeks to evaluate the factors that make CSR successful. The research results show that ability to integrate CSR with other functional strategies is the most critical success factor for CSR. Other critical success factors are ability to manage stakeholder groups, ability to evaluate benefits of CSR and top management support. Based on the research findings, the study proposes some important managerial implications with respect to CSFs for CSR. Copyright © 2009 John Wiley & Sons, Ltd and ERP Environment.

Suggested Citation

  • Shirish Sangle, 2010. "Critical success factors for corporate social responsibility: a public sector perspective," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 17(4), pages 205-214, July.
    • Handle: RePEc:wly:corsem:v:17:y:2010:i:4:p:205-214
    DOI: 10.1002/csr.200
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    2. Giacomo Manetti, 2011. "The quality of stakeholder engagement in sustainability reporting: empirical evidence and critical points," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 18(2), pages 110-122, March.
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    4. Hee‐Yong Lee & Dong‐Wook Kwak & Jeong‐Yang Park, 2017. "Corporate Social Responsibility in Supply Chains of Small and Medium‐Sized Enterprises," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 24(6), pages 634-647, November.
    5. Mahalaxmi Adhikariparajuli & Abeer Hassan & Benedetta Siboni, 2021. "CSR Implication and Disclosure in Higher Education: Uncovered Points. Results from a Systematic Literature Review and Agenda for Future Research," Sustainability, MDPI, vol. 13(2), pages 1-23, January.
    6. Tang-Lee, Diane, 2016. "Corporate social responsibility (CSR) and public engagement for a Chinese state-backed mining project in Myanmar – Challenges and prospects," Resources Policy, Elsevier, vol. 47(C), pages 28-37.
    7. Lyon Salia Awuah & Kwame Oduro Amoako & Stephen Yeboah & Emmanuel Opoku Marfo & Peter Ansu-Mensah, 2021. "Corporate Social Responsibility (CSR): motivations and challenges of a Multinational Enterprise (MNE) subsidiary’s engagement with host communities in Ghana," International Journal of Corporate Social Responsibility, Springer, vol. 6(1), pages 1-13, December.
    8. Kim Beasy & Fred Gale, 2020. "Disrupting the Status-Quo of Organisational Board Composition to Improve Sustainability Outcomes: Reviewing the Evidence," Sustainability, MDPI, vol. 12(4), pages 1-18, February.
    9. Azlan Amran & Say Keat Ooi & Riduan Toani Mydin & S. Susela Devi, 2015. "The Impact of Business Strategies on Online Sustainability Disclosures," Business Strategy and the Environment, Wiley Blackwell, vol. 24(6), pages 551-564, September.
    10. David Wittstruck & Frank Teuteberg, 2012. "Understanding the Success Factors of Sustainable Supply Chain Management: Empirical Evidence from the Electrics and Electronics Industry," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 19(3), pages 141-158, May.
    11. Emanuela Jurietti & Andreina Mandelli & Morana Fudurić, 2017. "How do virtual corporate social responsibility dialogs generate value? A case study of The Unilever Sustainable Living Lab," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 24(5), pages 357-367, September.
    12. Bezerra, Barbara Stolte & dos Santos, Ana Laura Lordelo & Delmonico, Diego V.G., 2020. "Unfolding barriers for urban mobility plan in small and medium municipalities – A case study in Brazil," Transportation Research Part A: Policy and Practice, Elsevier, vol. 132(C), pages 808-822.
    13. Anne Toppinen & Ning Li & Anni Tuppura & Ying Xiong, 2012. "Corporate Responsibility and Strategic Groups in the Forest‐based Industry: Exploratory Analysis based on the Global Reporting Initiative (GRI) Framework," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 19(4), pages 191-205, July.
    14. James J. Cordeiro & Ambra Galeazzo & Tara Shankar Shaw & Rajaram Veliyath & M. K. Nandakumar, 2018. "Ownership influences on corporate social responsibility in the Indian context," Asia Pacific Journal of Management, Springer, vol. 35(4), pages 1107-1136, December.
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