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Service Management as a Subdiscipline of Management Science

Author

Listed:
  • Rokicki Arkadiusz

    (Kozminski University, 59 Jagiellonska St., 03-301Warsaw)

  • Nogalski Bogdan

    (WSB University in Gdańsk, Institute of Management and Finance; Aleja Grunwaldzka 238A, 80–266Gdańsk, Poland)

Abstract

Purpose: To draw research attention to service management (SM) as a subdiscipline of management science. Service management offers a different, more customer-value-centric perspective that is scarcely present in management science studies, rooted in manufacturing and production management. The purpose is also to define the scope of SM as an area of research in management science.

Suggested Citation

  • Rokicki Arkadiusz & Nogalski Bogdan, 2021. "Service Management as a Subdiscipline of Management Science," Journal of Management and Business Administration. Central Europe, Sciendo, vol. 29(3), pages 136-174, September.
    • Handle: RePEc:vrs:jmbace:v:29:y:2021:i:3:p:136-174:n:6
    DOI: 10.7206/cemj.2658-0845.57
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    References listed on IDEAS

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    More about this item

    Keywords

    service management; value creation; production management; management disciplines;
    All these keywords.

    JEL classification:

    • I - Health, Education, and Welfare

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