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Evaluation Of The Quality Of The Tourist Service Offered To Foreign Tourists In The City Of Cartagena De Indias, Colombia

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  • Juan Carlos Vergara-Schmalbach

    (University of Cartagena, Faculty of Economic Sciences Industrial Management Program Piedra de BolC-var Campus, Cartagena de Indias, Colombia)

  • Francisco Javier Maza-Avila

    (University of Cartagena, Faculty of Economic Sciences Industrial Management Program Piedra de BolC-var Campus, Cartagena de Indias, Colombia)

  • Orlando Martinez-Nagle

    (University of Cartagena, Faculty of Economic Sciences Industrial Management Program Piedra de BolC-var Campus, Cartagena de Indias, Colombia)

  • Carlos AndrC)s Girado-GuzmC!n

    (University of Cartagena, Faculty of Economic Sciences Master in Organization Management Piedra de BolC-var Campus, Cartagena de Indias, Colombia)

Abstract

No abstract is available for this item.

Suggested Citation

  • Juan Carlos Vergara-Schmalbach & Francisco Javier Maza-Avila & Orlando Martinez-Nagle & Carlos AndrC)s Girado-GuzmC!n, 2021. "Evaluation Of The Quality Of The Tourist Service Offered To Foreign Tourists In The City Of Cartagena De Indias, Colombia," Tourism and Hospitality Management, University of Rijeka, Faculty of Tourism and Hospitality Management, vol. 27(2), pages 293-314, July.
    • Handle: RePEc:tho:journl:v:27:y:2021:n:2:p:293-314
    DOI: https://doi.org/10.20867/thm.27.2.4
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    References listed on IDEAS

    as
    1. Claes Cassel & Peter Hackl & Anders Westlund, 1999. "Robustness of partial least-squares method for estimating latent variable quality structures," Journal of Applied Statistics, Taylor & Francis Journals, vol. 26(4), pages 435-446.
    2. Monecke, Armin & Leisch, Friedrich, 2012. "semPLS: Structural Equation Modeling Using Partial Least Squares," Journal of Statistical Software, Foundation for Open Access Statistics, vol. 48(i03).
    3. Jörg Henseler, 2010. "On the convergence of the partial least squares path modeling algorithm," Computational Statistics, Springer, vol. 25(1), pages 107-120, March.
    Full references (including those not matched with items on IDEAS)

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    Cited by:

    1. Luz Natalia Tobón Perilla & Elena Urquía Grande & Elisa Isabel Cano Montero, 2022. "Economic and Organizational Impact of COVID-19 on Colombia’s Tourism Sector," Sustainability, MDPI, vol. 14(20), pages 1-21, October.

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    More about this item

    Keywords

    Service Quality; Satisfaction; Foreign tourists; Future behaviour; Structural Equations model; Colombia;
    All these keywords.

    JEL classification:

    • L83 - Industrial Organization - - Industry Studies: Services - - - Sports; Gambling; Restaurants; Recreation; Tourism

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