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Three country study: impact of support on employee attitudes

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  • Priyanko Guchait
  • Ki-Joon Back

Abstract

This study examined the mediating effects of perceived organizational support and affective commitment in the relationships among perceived supervisor support, organizational citizenship behavior (OCB) (individual and organizational), and turnover intentions. The proposed relationships were tested by conducting the same study involving restaurant employees in three different countries – India, USA, and South Korea. The mediating effects of perceived organizational support and affective commitment between perceived supervisor support and turnover intentions were found to be consistent across the three countries. However, the relationships among OCBs differed. While affective commitment was significantly related to both OCBs in the South Korean sample, affective commitment was significantly related only to OCBs towards organization in the US sample, and neither relationship was found to be significant in the Indian sample. This study helps to explain how contextual factors influence responses to each study variable and the proposed relationships.

Suggested Citation

  • Priyanko Guchait & Ki-Joon Back, 2016. "Three country study: impact of support on employee attitudes," The Service Industries Journal, Taylor & Francis Journals, vol. 36(7-8), pages 299-318, June.
    • Handle: RePEc:taf:servic:v:36:y:2016:i:7-8:p:299-318
    DOI: 10.1080/02642069.2016.1186660
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    References listed on IDEAS

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    1. DeConinck, James B., 2010. "The effect of organizational justice, perceived organizational support, and perceived supervisor support on marketing employees' level of trust," Journal of Business Research, Elsevier, vol. 63(12), pages 1349-1355, December.
    2. Riggle, Robert J. & Edmondson, Diane R. & Hansen, John D., 2009. "A meta-analysis of the relationship between perceived organizational support and job outcomes: 20 years of research," Journal of Business Research, Elsevier, vol. 62(10), pages 1027-1030, October.
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