Moderating effects of the fit between service tangibilization and organizational performance
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DOI: 10.1007/s11628-013-0195-9
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Cited by:
- Chen-Ya Wang & Priyanko Guchait & Cheng-Hsin Chiang & Wan-Ting Weng, 2017. "When customers want to become frontline employees: an exploratory study of decision factors and motivation types," Service Business, Springer;Pan-Pacific Business Association, vol. 11(4), pages 871-900, December.
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Keywords
Service tangibilization; Physical fit; Mental fit; Tangible performance; Intangible performance;All these keywords.
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