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Global Disaggregation of Information-Intensive Services


Author Info

  • Uday M. Apte

    (Edwin L. Cox School of Business, Southern Methodist University, Dallas, Texas 75275)

  • Richard O. Mason

    (Edwin L. Cox School of Business, Southern Methodist University, Dallas, Texas 75275)

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    Information-intensive services are being globally disaggregated as corporations respond to the pressures of increasing global competition, and take advantage of the opportunities made available by the progress of information technology and the emerging global work force. In order to globally disaggregate services, corporations must decide whether or not to carry out a service activity within the organization, and where to locate it, within or outside the geographic boundary of the home-base country. This paper analyzes the opportunities and challenges of global disaggregation of information-intensive services. Specifically, the paper proposes a taxonomy of disaggregation, and develops a theoretical framework that identifies the criteria and guidelines for successfully selecting service activities to be globally disaggregated.

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    Bibliographic Info

    Article provided by INFORMS in its journal Management Science.

    Volume (Year): 41 (1995)
    Issue (Month): 7 (July)
    Pages: 1250-1262

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    Handle: RePEc:inm:ormnsc:v:41:y:1995:i:7:p:1250-1262

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    Related research

    Keywords: services; globalization; disaggregation; information intensity; customer contact; insourcing; outsourcing;


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    Cited by:
    1. Ferrer, Geraldo & Dew, Nicholas & Apte, Uday, 2010. "When is RFID right for your service?," International Journal of Production Economics, Elsevier, vol. 124(2), pages 414-425, April.
    2. Dustin Crane & Jim Stachura & Sheila Dalmat & Kathryn King-Metters & Rich Metters, 2007. "International sourcing of services: the “Homeshoring” alternative," Service Business, Springer, vol. 1(1), pages 79-91, March.
    3. Manning, Stephan & Ricart, Joan E. & Rosatti Rique, Maria Soledad & Lewin, Arie Y., 2010. "From blind spots to hotspots: How knowledge services clusters develop and attract foreign investment," Journal of International Management, Elsevier, vol. 16(4), pages 369-382, December.
    4. Carine Peeters, 2009. "Exploring heterogeneity in preferences for offshore functions, governance modes and locations," Working Papers CEB 09-029.RS, ULB -- Universite Libre de Bruxelles.
    5. Søderberg, Anne-Marie & Krishna, S. & Bjørn, Pernille, 2013. "Global Software Development: Commitment, Trust and Cultural Sensitivity in Strategic Partnerships," Journal of International Management, Elsevier, vol. 19(4), pages 347-361.
    6. Lewin, Arie Y. & Volberda, Henk W., 2011. "Co-evolution of global sourcing: The need to understand the underlying mechanisms of firm-decisions to offshore," International Business Review, Elsevier, vol. 20(3), pages 241-251, June.
    7. Manning, Stephan, 2013. "New Silicon Valleys or a new species? Commoditization of knowledge work and the rise of knowledge services clusters," Research Policy, Elsevier, vol. 42(2), pages 379-390.
    8. Martin Wiener & Rolf Stephan, 2010. "Reverse Presentations," Business & Information Systems Engineering, Springer, vol. 2(3), pages 141-153, June.


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