Antecedents and outcomes of service recovery perfomance in private healthcare: An empirical investigation
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Bibliographic InfoArticle provided by Springer in its journal International Review on Public and Nonprofit Marketing.
Volume (Year): 1 (2004)
Issue (Month): 2 (December)
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Web page: http://www.springer.com/business/journal/12208
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- Fougere, Geoff, 2001. "Transforming health sectors: new logics of organizing in the New Zealand health system," Social Science & Medicine, Elsevier, vol. 52(8), pages 1233-1242, April.
- Osman M. Karatepe & Georgiana Karadas, 2011. "The effect of management commitment to service quality on job embeddedness and performance outcomes," Journal of Business Economics and Management, Taylor and Francis Journals, vol. 13(4), pages 614-636, July.
- JS Armstrong & Terry Overton, 2005. "Estimating Nonresponse Bias in Mail Surveys," General Economics and Teaching 0502044, EconWPA.
- Ruyter, Ko de & Wetzels, Martin, 2000. "Customer equity considerations in service recovery: a cross-industry perspective," Open Access publications from Maastricht University urn:nbn:nl:ui:27-5872, Maastricht University.
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