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Designing a shared freight service intelligence platform for transport stakeholders using mobile telematics

Author

Listed:
  • Christoph Heinbach

    (German Research Center for Artificial Intelligence)

  • Pascal Meier

    (German Research Center for Artificial Intelligence)

  • Oliver Thomas

    (German Research Center for Artificial Intelligence
    University Osnabrück)

Abstract

Internet of Things (IoT) technology transforms freight transport operations by adopting novel data-driven services and enables information sharing among actors involved in global transport chains. Mobile telematics represents emerging IoT technologies for global forwarding increasingly applied to full loads conveyed by freight transport assets (FTAs) (e.g., ISO containers) facilitating intelligent services. In this light, telematics-enabled FTAs support freight transport operations utilized by individual stakeholders in three overarching service dimensions: transport management, fleet management, and risk management. This topic is, however, understudied by information systems (IS) research and service science. For this reason, we establish a design science research project, conceptualize a shared Freight Service Intelligence Platform (FSIP), and introduce freight service intelligence as an interdisciplinary research field. To this aim, we first review related literature, interview 14 transport stakeholders, and theorize six meta-requirements. Second, we propose five design principles that indicate how the meta-requirements may be associated. Third, we develop a web-based prototype application to instantiate the proposed design principles comprising performance analytics, anomaly detection, risk assessment including prediction, data exchange, communication, and IS integration. Subsequently, we evaluate the application with six transport stakeholders and logistics software vendors. Finally, we conclude with a discussion on the implications of an emerging topic addressed by this paper.

Suggested Citation

  • Christoph Heinbach & Pascal Meier & Oliver Thomas, 2022. "Designing a shared freight service intelligence platform for transport stakeholders using mobile telematics," Information Systems and e-Business Management, Springer, vol. 20(4), pages 847-888, December.
    • Handle: RePEc:spr:infsem:v:20:y:2022:i:4:d:10.1007_s10257-022-00572-5
    DOI: 10.1007/s10257-022-00572-5
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    References listed on IDEAS

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