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Is the Convenience Worth the Risk? An Investigation of Mobile Payment Usage

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  • Abhipsa Pal

    (Indian Institute of Management Kozhikode)

  • Tejaswini Herath

    (Goodman School of Business, Brock University)

  • Rahul De’

    (Indian Institute of Management Bangalore)

  • H. Raghav Rao

    (College of Business, The University of Texas at San Antonio)

Abstract

The popularity of mobile payment services lies in the convenient transactions they offer to users. In the age of growing cybercrime, however, mobile payment transactions carry risks of financial and data losses. It thus becomes critical to understand how risk and convenience have contrasting impacts on users’ intention to use mobile payments. To investigate this, we consider various dimensions of perceived risk and perceived convenience to understand the net effect of their negative and positive influences on the intention to use. We also examine the actual use behavior predicted by intention along with the influence of habit. The research model, tested using survey responses from a sample of 215 users along with the descriptive answers from the survey respondents, helps us draw crucial insights. The study contributes to the field in a significant manner by providing insights into the balancing effect of risk and convenience on mobile payment service usage, as well as the development of the multi-dimensional scales for the key variables of risk and convenience.

Suggested Citation

  • Abhipsa Pal & Tejaswini Herath & Rahul De’ & H. Raghav Rao, 2021. "Is the Convenience Worth the Risk? An Investigation of Mobile Payment Usage," Information Systems Frontiers, Springer, vol. 23(4), pages 941-961, August.
    • Handle: RePEc:spr:infosf:v:23:y:2021:i:4:d:10.1007_s10796-020-10070-z
    DOI: 10.1007/s10796-020-10070-z
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    2. Huosong Xia & Yangmei Gao & Justin Zuopeng Zhang, 2023. "Understanding the adoption context of China’s digital currency electronic payment," Financial Innovation, Springer;Southwestern University of Finance and Economics, vol. 9(1), pages 1-27, December.
    3. Petr Hajek & Mohammad Zoynul Abedin & Uthayasankar Sivarajah, 2023. "Fraud Detection in Mobile Payment Systems using an XGBoost-based Framework," Information Systems Frontiers, Springer, vol. 25(5), pages 1985-2003, October.
    4. Abbasi, Ghazanfar Ali & Sandran, Thiviya & Ganesan, Yuvaraj & Iranmanesh, Mohammad, 2022. "Go cashless! Determinants of continuance intention to use E-wallet apps: A hybrid approach using PLS-SEM and fsQCA," Technology in Society, Elsevier, vol. 68(C).
    5. Zhong, Junying & Chen, Tiao, 2023. "Antecedents of mobile payment loyalty: An extended perspective of perceived value and information system success model," Journal of Retailing and Consumer Services, Elsevier, vol. 72(C).
    6. Sanjay K. Sahay & Nihita Goel & Murtuza Jadliwala & Shambhu Upadhyaya, 2021. "Advances in Secure Knowledge Management in the Artificial Intelligence Era," Information Systems Frontiers, Springer, vol. 23(4), pages 807-810, August.
    7. Laddawan Kaewkitipong & Charlie Chen & Jiangxue Han & Peter Ractham, 2022. "Human–Computer Interaction (HCI) and Trust Factors for the Continuance Intention of Mobile Payment Services," Sustainability, MDPI, vol. 14(21), pages 1-15, November.
    8. Ben Krishna & Satish Krishnan & M. P. Sebastian, 2023. "Examining the Relationship between National Cybersecurity Commitment, Culture, and Digital Payment Usage: An Institutional Trust Theory Perspective," Information Systems Frontiers, Springer, vol. 25(5), pages 1713-1741, October.
    9. Joanna Błach & Monika Klimontowicz, 2021. "The Determinants of PayTech’s Success in the Mobile Payment Market—The Case of BLIK," JRFM, MDPI, vol. 14(9), pages 1-23, September.

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