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Using serious games to manage knowledge and competencies: The seven-step development process

Author

Listed:
  • Oihab Allal-Chérif

    (Kedge Business School)

  • Marc Bidan

    (Nantes University)

  • Mohamed Makhlouf

    (Kedge Business School)

Abstract

This article explores how serious games improve knowledge and competencies management in the context of human resources management. The exploratory research, based on the conceptual framework of the SECI model from Nonaka, analyzes the performances of three serious games developed in 3 different financial companies, from France, USA and India. These three case studies will help to define a 7-step development process of a knowledge and competencies management serious game. The banking sector has interesting characteristics for this study, some of the associated knowledge being both very standardized and also highly heterogeneous. It will be shown that serious games contribute significantly to improve “socialization”, “externalization”, “combination”, and “internalization” of knowledge and that they promote benchmarking throughout the company.

Suggested Citation

  • Oihab Allal-Chérif & Marc Bidan & Mohamed Makhlouf, 2016. "Using serious games to manage knowledge and competencies: The seven-step development process," Information Systems Frontiers, Springer, vol. 18(6), pages 1153-1163, December.
    • Handle: RePEc:spr:infosf:v:18:y:2016:i:6:d:10.1007_s10796-016-9649-7
    DOI: 10.1007/s10796-016-9649-7
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    References listed on IDEAS

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    1. Ikujiro Nonaka & Georg von Krogh, 2009. "Perspective---Tacit Knowledge and Knowledge Conversion: Controversy and Advancement in Organizational Knowledge Creation Theory," Organization Science, INFORMS, vol. 20(3), pages 635-652, June.
    2. Frédéric Wacheux, 1996. "Méthodes qualitatives de recherches en gestion," Post-Print hal-00157140, HAL.
    3. Stephen Gourlay, 2006. "Conceptualizing Knowledge Creation: A Critique of Nonaka's Theory," Journal of Management Studies, Wiley Blackwell, vol. 43(7), pages 1415-1436, November.
    4. repec:dau:papers:123456789/3659 is not listed on IDEAS
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    Cited by:

    1. José Braga Vasconcelos & Chris Kimble & Álvaro Rocha, 2016. "A special issue on knowledge and competence management: Developing Enterprise solutions," Information Systems Frontiers, Springer, vol. 18(6), pages 1035-1039, December.
    2. Dudek Adam & Patalas-Maliszewska Justyna, 2016. "A Model of a Tacit Knowledge Transformation for the Service Department in a Manufacturing Company: A Case Study," Foundations of Management, Sciendo, vol. 8(1), pages 175-188, January.
    3. Newbery, Robert & Lean, Jonathan & Moizer, Jonathan & Haddoud, Mohamed, 2018. "Entrepreneurial identity formation during the initial entrepreneurial experience: The influence of simulation feedback and existing identity," Journal of Business Research, Elsevier, vol. 85(C), pages 51-59.
    4. Canonico, Paolo & De Nito, Ernesto & Esposito, Vincenza & Pezzillo Iacono, Mario & Consiglio, Stefano, 2020. "Knowledge creation in the automotive industry: Analysing obeya-oriented practices using the SECI model," Journal of Business Research, Elsevier, vol. 112(C), pages 450-457.
    5. Hakmaoui, Abdelati & Oubrich, Mourad & Calof, Jonathan & El Ghazi, Hamid, 2022. "Towards an anticipatory system incorporating corporate foresight and competitive intelligence in creating knowledge: a longitudinal Moroccan bank case study," Technological Forecasting and Social Change, Elsevier, vol. 174(C).
    6. Kwee Keong Choong & Patrick W. Leung, 2022. "A Critical Review of the Precursors of the Knowledge Economy and Their Contemporary Research: Implications for the Computerized New Economy," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 13(2), pages 1573-1610, June.
    7. Allal-Chérif, Oihab & Lombardo, Evelyne & Jaotombo, Franck, 2022. "Serious games for managers: Creating cognitive, financial, technological, social, and emotional value in in-service training," Journal of Business Research, Elsevier, vol. 146(C), pages 166-175.
    8. Allal-Chérif, Oihab & Yela Aránega, Alba & Castaño Sánchez, Rafael, 2021. "Intelligent recruitment: How to identify, select, and retain talents from around the world using artificial intelligence," Technological Forecasting and Social Change, Elsevier, vol. 169(C).
    9. Allal-Chérif, Oihab, 2022. "Intelligent cathedrals: Using augmented reality, virtual reality, and artificial intelligence to provide an intense cultural, historical, and religious visitor experience," Technological Forecasting and Social Change, Elsevier, vol. 178(C).

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