IDEAS home Printed from https://ideas.repec.org/a/spr/infosf/v16y2014i4d10.1007_s10796-012-9384-7.html
   My bibliography  Save this article

Diverse views on IT innovation diffusion among SMEs: Influencing factors of broadband adoption

Author

Listed:
  • Oluwasola Oni

    (Brunel University)

  • Anastasia Papazafeiropoulou

    (Brunel University)

Abstract

This study is examining the challenges involved in the effective diffusion of innovation technologies among Small and Medium Size Enterprises (SMEs). Having broadband Internet as the technology in focus we report that broadband adoption by SMEs was initially particularly slow while there has been little research on the reasons behind this phenomenon. This study provides an in-depth view of the broadband diffusion process to SMEs in south east UK by examining the views and activities of the various groups involved in the process. Innovation diffusion and social construction of technology theory are applied in order to construct a framework that addresses some of the issues not covered in previous literature. Our results show that even though several SMEs have adopted broadband, they are not making full use of the technology, while using broadband has not changed significantly the way they operate their businesses. The point we are raising with this study is that the SMEs’ lack of understanding on the effective application of the technology is the main impediment for effective adoption. We believe that our results are useful to providers looking to diffuse broadband to SMEs as well as other IT innovations.

Suggested Citation

  • Oluwasola Oni & Anastasia Papazafeiropoulou, 2014. "Diverse views on IT innovation diffusion among SMEs: Influencing factors of broadband adoption," Information Systems Frontiers, Springer, vol. 16(4), pages 729-747, September.
    • Handle: RePEc:spr:infosf:v:16:y:2014:i:4:d:10.1007_s10796-012-9384-7
    DOI: 10.1007/s10796-012-9384-7
    as

    Download full text from publisher

    File URL: http://link.springer.com/10.1007/s10796-012-9384-7
    File Function: Abstract
    Download Restriction: Access to the full text of the articles in this series is restricted.
    File URL: https://libkey.io/10.1007/s10796-012-9384-7?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Pontikakis, Dimitrios & Collins, Patrick, 2010. "Exploring geographic variation in corporate broadband adoption; evidence from Irish small- and medium-sized enterprises (SMEs)," Telecommunications Policy, Elsevier, vol. 34(3), pages 144-161, April.
    2. Cava-Ferreruela, Inmaculada & Alabau-Muñoz, Antonio, 0. "Broadband policy assessment: A cross-national empirical analysis," Telecommunications Policy, Elsevier, vol. 30(8-9), pages 445-463, September.
    3. Ritu Agarwal & Jayesh Prasad, 1998. "A Conceptual and Operational Definition of Personal Innovativeness in the Domain of Information Technology," Information Systems Research, INFORMS, vol. 9(2), pages 204-215, June.
    4. Ajzen, Icek, 1991. "The theory of planned behavior," Organizational Behavior and Human Decision Processes, Elsevier, vol. 50(2), pages 179-211, December.
    5. Firth, Lucy & Mellor, David, 0. "Broadband: benefits and problems," Telecommunications Policy, Elsevier, vol. 29(2-3), pages 223-236, March.
    6. Oecd, 2003. "Broadband Driving Growth: Policy Responses," OECD Digital Economy Papers 75, OECD Publishing.
    7. Holt, Lynne & Jamison, Mark, 0. "Broadband and contributions to economic growth: Lessons from the US experience," Telecommunications Policy, Elsevier, vol. 33(10-11), pages 575-581, November.
    8. Geoff Walsham, 1995. "The Emergence of Interpretivism in IS Research," Information Systems Research, INFORMS, vol. 6(4), pages 376-394, December.
    9. Hitt, Lorin & Tambe, Prasanna, 2007. "Broadband adoption and content consumption," Information Economics and Policy, Elsevier, vol. 19(3-4), pages 362-378, October.
    10. Randolph B. Cooper & Robert W. Zmud, 1990. "Information Technology Implementation Research: A Technological Diffusion Approach," Management Science, INFORMS, vol. 36(2), pages 123-139, February.
    11. Shirley Taylor & Peter A. Todd, 1995. "Understanding Information Technology Usage: A Test of Competing Models," Information Systems Research, INFORMS, vol. 6(2), pages 144-176, June.
    12. Jyoti Choudrie & Anastasia Papazafeiropoulou, 2007. "Assessing the UK policies for broadband adoption," Information Systems Frontiers, Springer, vol. 9(2), pages 297-308, July.
    13. Oecd, 2005. "ICT, E-Business and SMEs," OECD Digital Economy Papers 88, OECD Publishing.
    14. Pouloudi, Athanasia & Whitley, Edgar A., 1997. "Stakeholder identification in inter-organizational systems: gaining insights for drug use management systems," LSE Research Online Documents on Economics 27187, London School of Economics and Political Science, LSE Library.
    15. Roya Gholami & Elizabeth Koh & John Lim, 2010. "The Post-Adoption Phase of Broadband in Small Businesses," Information Resources Management Journal (IRMJ), IGI Global, vol. 23(1), pages 35-52, January.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Annosi, Maria Carmela & Capo, Francesca & Appio, Francesco Paolo & Bedetti, Ivan, 2023. "Unveiling micro-foundations of digital transformation: Cognitive models, routines, and organizational structures in agri-food SMEs," Technological Forecasting and Social Change, Elsevier, vol. 197(C).
    2. Frederico Cruz-Jesus & Tiago Oliveira & Fernando Bacao & Zahir Irani, 0. "Assessing the pattern between economic and digital development of countries," Information Systems Frontiers, Springer, vol. 0, pages 1-20.
    3. Xiaohua Yang & Cheng Liu & Jingling Lan, 2023. "Sustainable Technology Diffusion Manufacturing Outwards FDI Firms: Evidence from China Using Numerical Simulation Methods," Sustainability, MDPI, vol. 15(4), pages 1-23, February.
    4. Dalinee Sastararuji & Danupol Hoonsopon & Pongsakorn Pitchayadol & Pimsiri Chiwamit, 2022. "Cloud accounting adoption in Thai SMEs amid the COVID-19 pandemic: an explanatory case study," Journal of Innovation and Entrepreneurship, Springer, vol. 11(1), pages 1-25, December.
    5. Raza Ur Rahman & Syed Mohsin Ali Shah & Hatem El-Gohary & Muzaffar Abbas & Syed Haider Khalil & Saad Al Altheeb & Fahad Sultan, 2020. "Social Media Adoption and Financial Sustainability: Learned Lessons from Developing Countries," Sustainability, MDPI, vol. 12(24), pages 1-26, December.
    6. Davit Marikyan & Savvas Papagiannidis & Eleftherios Alamanos, 2023. "Cognitive Dissonance in Technology Adoption: A Study of Smart Home Users," Information Systems Frontiers, Springer, vol. 25(3), pages 1101-1123, June.
    7. Frederico Cruz-Jesus & Tiago Oliveira & Fernando Bacao & Zahir Irani, 2017. "Assessing the pattern between economic and digital development of countries," Information Systems Frontiers, Springer, vol. 19(4), pages 835-854, August.
    8. Marie-Anne Le-Dain & Lamiae Benhayoun & Judy Matthews & Marine Liard, 2023. "Barriers and opportunities of digital servitization for SMEs: the effect of smart Product-Service System business models," Service Business, Springer;Pan-Pacific Business Association, vol. 17(1), pages 359-393, March.
    9. Adeoluwa Akande & Pedro Cabral & Sven Casteleyn, 2019. "Assessing the Gap between Technology and the Environmental Sustainability of European Cities," Information Systems Frontiers, Springer, vol. 21(3), pages 581-604, June.
    10. Mahmud Akhter Shareef & Vinod Kumar & Yogesh K. Dwivedi & Uma Kumar, 2016. "Service delivery through mobile-government (mGov): Driving factors and cultural impacts," Information Systems Frontiers, Springer, vol. 18(2), pages 315-332, April.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. repec:dau:papers:123456789/13000 is not listed on IDEAS
    2. Jui-Che Tu & Chi-Ling Hu, 2018. "A Study on the Factors Affecting Consumers’ Willingness to Accept Clothing Rentals," Sustainability, MDPI, vol. 10(11), pages 1-30, November.
    3. repec:dau:papers:123456789/13613 is not listed on IDEAS
    4. Jeeyeon Jeong & Yaeri Kim & Taewoo Roh, 2021. "Do Consumers Care About Aesthetics and Compatibility? The Intention to Use Wearable Devices in Health Care," SAGE Open, , vol. 11(3), pages 21582440211, August.
    5. Hossain, Akram & Quaresma, Rui & Rahman, Habibur, 2019. "Investigating factors influencing the physicians’ adoption of electronic health record (EHR) in healthcare system of Bangladesh: An empirical study," International Journal of Information Management, Elsevier, vol. 44(C), pages 76-87.
    6. Kasilingam, Dharun Lingam, 2020. "Understanding the attitude and intention to use smartphone chatbots for shopping," Technology in Society, Elsevier, vol. 62(C).
    7. Damon E. Campbell & John D. Wells & Joseph S. Valacich, 2013. "Breaking the Ice in B2C Relationships: Understanding Pre-Adoption E-Commerce Attraction," Information Systems Research, INFORMS, vol. 24(2), pages 219-238, June.
    8. Hsu, Chin-Lung & Lu, Hsi-Peng & Hsu, Huei-Hsia, 2007. "Adoption of the mobile Internet: An empirical study of multimedia message service (MMS)," Omega, Elsevier, vol. 35(6), pages 715-726, December.
    9. repec:dau:papers:123456789/12445 is not listed on IDEAS
    10. Yu-Jin Choi & Jin-Woo Park, 2020. "Investigating Factors Influencing the Behavioral Intention of Online Duty-Free Shop Users," Sustainability, MDPI, vol. 12(17), pages 1-20, August.
    11. Iviane Ramos-de-Luna & Francisco Montoro-Ríos & Francisco Liébana-Cabanillas, 2016. "Determinants of the intention to use NFC technology as a payment system: an acceptance model approach," Information Systems and e-Business Management, Springer, vol. 14(2), pages 293-314, May.
    12. Rajak, Manindra & Shaw, Krishnendu, 2021. "An extension of technology acceptance model for mHealth user adoption," Technology in Society, Elsevier, vol. 67(C).
    13. Jui-Che Tu & Chun Yang, 2019. "Key Factors Influencing Consumers’ Purchase of Electric Vehicles," Sustainability, MDPI, vol. 11(14), pages 1-22, July.
    14. Ahmed, Hersi & Daim, Tugrul & Basoglu, Nuri, 2007. "Information technology diffusion in higher education," Technology in Society, Elsevier, vol. 29(4), pages 469-482.
    15. Do Giang Nguyen & Minh-Tri Ha, 2022. "What Makes Users Continue to Want to Use the Digital Platform? Evidence From the Ride-Hailing Service Platform in Vietnam," SAGE Open, , vol. 12(1), pages 21582440211, January.
    16. Christopher R. Plouffe & John S. Hulland & Mark Vandenbosch, 2001. "Research Report: Richness Versus Parsimony in Modeling Technology Adoption Decisions—Understanding Merchant Adoption of a Smart Card-Based Payment System," Information Systems Research, INFORMS, vol. 12(2), pages 208-222, June.
    17. San Martín, Héctor & Herrero, Ángel, 2012. "Influence of the user’s psychological factors on the online purchase intention in rural tourism: Integrating innovativeness to the UTAUT framework," Tourism Management, Elsevier, vol. 33(2), pages 341-350.
    18. Weiyin Hong & Frank K. Y. Chan & James Y. L. Thong & Lewis C. Chasalow & Gurpreet Dhillon, 2014. "A Framework and Guidelines for Context-Specific Theorizing in Information Systems Research," Information Systems Research, INFORMS, vol. 25(1), pages 111-136, March.
    19. Hart O. Awa & Ojiabo Ukoha & Bartholomew C. Emecheta, 2016. "Using T-O-E theoretical framework to study the adoption of ERP solution," Cogent Business & Management, Taylor & Francis Journals, vol. 3(1), pages 1196571-119, December.
    20. Dalal Bamufleh & Amani Saud Alshamari & Asrar Saud Alsobhi & Hanan Hisham Ezzi & Waad Sultan Alruhaili, 2021. "Exploring Public Attitudes toward E-Government Health Applications Used During the COVID-19 Pandemic: Evidence from Saudi Arabia," Computer and Information Science, Canadian Center of Science and Education, vol. 14(3), pages 1-1, August.
    21. Chiao-Chen Chang, 2022. "The Role of Individual Factors in Users’ Intentions to Use Medical Tourism Mobile Apps," Tourism and Hospitality, MDPI, vol. 3(4), pages 1-12, November.
    22. August Francesc Corrons Giménez & Lluís Garay Tamajón, 2019. "An Analysis of the Process of Adopting Local Digital Currencies in Support of Sustainable Development," Sustainability, MDPI, vol. 11(3), pages 1-19, February.
    23. Mehra, Aashish & Rajput, Sneha & Paul, Justin, 2022. "Determinants of adoption of latest version smartphones: Theory and evidence," Technological Forecasting and Social Change, Elsevier, vol. 175(C).

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:infosf:v:16:y:2014:i:4:d:10.1007_s10796-012-9384-7. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.