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Multi-sided platform and data-driven care research

Author

Listed:
  • Daniel Fürstenau

    (Copenhagen Business School
    Freie Universität Berlin)

  • Stefan Klein

    (WWU Münster)

  • Amyn Vogel

    (Freie Universität Berlin)

  • Carolin Auschra

    (Freie Universität Berlin)

Abstract

Multi-sided platforms in healthcare often focus their business model on standardizing care for wide-spread, chronic diseases. However, there is a lack of knowledge surrounding platform business models enabling individualized care coordination for patients with rare diseases. This paper analyses the development of a complex platform business model addressing Amyotrophic Lateral Sclerosis, a severe neurological disease that requires the coordination of a diverse network of medical specialists, care, and equipment providers. A longitudinal case study examines the platform’s development, focusing subsequently on qualitative and efficient care coordination, care research, and active and direct involvement of patients, as well as establishing two business models, namely, care coordination and care research. We reconstruct how these complex platform business models were configured to improve patient care and care research, thereby creating immediate value for patients and insights for long-term care improvements. The ongoing platform development carefully balances value generation for diverse stakeholders and economic sustainability.

Suggested Citation

  • Daniel Fürstenau & Stefan Klein & Amyn Vogel & Carolin Auschra, 2021. "Multi-sided platform and data-driven care research," Electronic Markets, Springer;IIM University of St. Gallen, vol. 31(4), pages 811-828, December.
    • Handle: RePEc:spr:elmark:v:31:y:2021:i:4:d:10.1007_s12525-021-00461-8
    DOI: 10.1007/s12525-021-00461-8
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    References listed on IDEAS

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    Cited by:

    1. Joshua Holstein & Max Schemmer & Johannes Jakubik & Michael Vössing & Gerhard Satzger, 2023. "Sanitizing data for analysis: Designing systems for data understanding," Electronic Markets, Springer;IIM University of St. Gallen, vol. 33(1), pages 1-18, December.
    2. Hannes Rothe & Katharina Barbara Lauer & Callum Talbot-Cooper & Daniel Juan Sivizaca Conde, 2023. "Digital entrepreneurship from cellular data: How omics afford the emergence of a new wave of digital ventures in health," Electronic Markets, Springer;IIM University of St. Gallen, vol. 33(1), pages 1-17, December.
    3. Edith Maier & Ulrich Reimer & Nilmini Wickramasinghe, 2021. "Digital healthcare services," Electronic Markets, Springer;IIM University of St. Gallen, vol. 31(4), pages 743-746, December.

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    More about this item

    Keywords

    Digital health platform; Business model; Datafication; Value-based health; Rare disease; Care research; Process perspective;
    All these keywords.

    JEL classification:

    • I1 - Health, Education, and Welfare - - Health
    • M1 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration
    • O3 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights

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