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Service outsourcing under different supply chain power structures

Author

Listed:
  • Junsong Bian

    (RMIT University)

  • Kin Keung Lai

    (Shaanxi Normal University
    Hong Kong University)

  • Zhongsheng Hua

    (Zhejiang University)

Abstract

This paper studies the impact of service outsourcing under three supply chain power structures: manufacturer-Stackelberg, vertical-Nash and retailer-Stackelberg supply chains. We first investigate price and service decisions by comparing the integrated channel and the decentralized channel with service outsourcing. It is found that a lower retail price or a higher service level could occur in the decentralized channel with service outsourcing compared to those in the integrated channel, but they never occur simultaneously. Next, we examine the manufacturer’s channel strategies, and demonstrate that service outsourcing can always help the manufacturer earn more profit from the decentralized channel than from the integrated channel in the manufacturer-Stackelberg and retailer-Stackelberg markets, as long as the retailer’s service investment is sufficiently efficient. However, in the vertical-Nash supply chain, this occurs only when the manufacturer is inefficient and the retailer is efficient enough in service provision. Finally, comparisons of channel efficiency and numerical analysis are provided.

Suggested Citation

  • Junsong Bian & Kin Keung Lai & Zhongsheng Hua, 2017. "Service outsourcing under different supply chain power structures," Annals of Operations Research, Springer, vol. 248(1), pages 123-142, January.
    • Handle: RePEc:spr:annopr:v:248:y:2017:i:1:d:10.1007_s10479-016-2228-y
    DOI: 10.1007/s10479-016-2228-y
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    Cited by:

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    2. Jun Zhao, 2022. "Will the community O2O service supply channel benefit the elderly healthcare service supply chain?," Electronic Commerce Research, Springer, vol. 22(4), pages 1617-1650, December.
    3. Fan, Jianchang & Ni, Debing & Fang, Xiang, 2020. "Liability cost sharing, product quality choice, and coordination in two-echelon supply chains," European Journal of Operational Research, Elsevier, vol. 284(2), pages 514-537.
    4. Qinpeng Wang & Longfei He, 2018. "Managing Risk Aversion for Low-Carbon Supply Chains with Emission Abatement Outsourcing," IJERPH, MDPI, vol. 15(2), pages 1-20, February.
    5. Yunlong Yu & Tiaojun Xiao & Zhangwei Feng, 2020. "Price and cold-chain service decisions versus integration in a fresh agri-product supply chain with competing retailers," Annals of Operations Research, Springer, vol. 287(1), pages 465-493, April.
    6. Guan, Zili & Zhang, Xumei & Zhou, Maosen & Dan, Yiran, 2020. "Demand information sharing in competing supply chains with manufacturer-provided service," International Journal of Production Economics, Elsevier, vol. 220(C).

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