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The Management of Reputational Risks in Banks: Findings From Germany and Switzerland

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  • Simon Zaby
  • Michael Pohl

Abstract

This article identifies reputation-risk-relevant factors for banks, and the focus will be placed on the development of an indicator-based model for the assessment of reputation. Requirements and insights are based on a survey of credit institutions in Germany and Switzerland, which have been predominantly affected during the financial crisis by aptly nascent risks and which are thereby also partially affected even today. Reputation level can be considered as a temporally dynamical phenomenon which predominantly develops depending on the changes in the reputation drivers and expectations of the groups of stakeholders. This control parameter can be determined with the aid of Reputation Index Points (RIP). Efficient reputation risk management can, in the future, help prevent negative spillover effects from banks which face difficulties from the society or the taxpayers.

Suggested Citation

  • Simon Zaby & Michael Pohl, 2019. "The Management of Reputational Risks in Banks: Findings From Germany and Switzerland," SAGE Open, , vol. 9(3), pages 21582440198, July.
    • Handle: RePEc:sae:sagope:v:9:y:2019:i:3:p:2158244019861479
    DOI: 10.1177/2158244019861479
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    References listed on IDEAS

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    Citations

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    Cited by:

    1. David Adeabah & Charles Andoh & Simplice Asongu & Albert Gemegah, 2023. "Reputational risks in banks: A review of research themes, frameworks, methods, and future research directions," Journal of Economic Surveys, Wiley Blackwell, vol. 37(2), pages 321-350, April.
    2. Manuela Gomez‐Valencia & Maria Alejandra Gonzalez‐Perez & Ana Maria Gomez‐Trujillo, 2021. "The “Six Ws” of sustainable development risks," Business Strategy and the Environment, Wiley Blackwell, vol. 30(7), pages 3131-3144, November.
    3. repec:thr:techub:10037:y:2022:i:1:p:350-358 is not listed on IDEAS
    4. Claudia Gabriela Baicu & Iulia Monica Oehler-Șincai & Olimpia State, 2020. "Banks’ Perspective Regarding Reputational Risk in Romania," Global Economic Observer, "Nicolae Titulescu" University of Bucharest, Faculty of Economic Sciences;Institute for World Economy of the Romanian Academy, vol. 8(1), pages 57-62, May.
    5. Henry Gunawan & Khomsiyah Khomsiyah, 2022. "Culture and bank reputation," Technium Social Sciences Journal, Technium Science, vol. 37(1), pages 350-358, November.
    6. Claudia Gabriela Baicu & Iulia Monica Oehler-Sincai & Olimpia State, 2021. "Assessment of the Banks’ Reputation in Romania - The Demand-Side Perspective," Global Economic Observer, "Nicolae Titulescu" University of Bucharest, Faculty of Economic Sciences;Institute for World Economy of the Romanian Academy, vol. 9(2), pages 97-105, December.

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