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Designing differential service strategy for two-dimensional warranty based on warranty claim data under consumer-side modularisation

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  • Tong Peng
  • Liu Chunling

Abstract

With the development of modular manufacturing technology and diversified demand for products, the demand for differential warranty service has become increasingly prominent. This article proposes a differential service strategy for two-dimensional warranty using warranty claim data under consumer-side modularisation. In contrast to previous research that optimised maintenance strategies under a given failure density function, this article obtains actual usage rate and failure density functions of main failure types by determining the function type and parameter fitting. A detailed case study of a product under a two-dimensional warranty is discussed to interpret the proposed model. Using the mathematical model proposed in this research, warranty service providers can offer consumers a differential warranty service under consumer-side modularisation.

Suggested Citation

  • Tong Peng & Liu Chunling, 2020. "Designing differential service strategy for two-dimensional warranty based on warranty claim data under consumer-side modularisation," Journal of Risk and Reliability, , vol. 234(3), pages 550-561, June.
    • Handle: RePEc:sae:risrel:v:234:y:2020:i:3:p:550-561
    DOI: 10.1177/1748006X19886162
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    References listed on IDEAS

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