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The Application Of Six Sigma Within Bpm In A Financial Services Outsourced Back-Office Environment

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  • Paul SOARE

Abstract

The present paper investigates Six Sigma’s suitability within Business Process Management while exploring to what extent DMAIC can assist the management of a back-office and continuous improvement. The research is looking into the service industry, business process outsourcing in particular, exploring ways of driving productivity improvements and whether this is attainable through the application of Six Sigma.

Suggested Citation

  • Paul SOARE, 2014. "The Application Of Six Sigma Within Bpm In A Financial Services Outsourced Back-Office Environment," Proceedings of the INTERNATIONAL MANAGEMENT CONFERENCE, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 8(1), pages 518-525, November.
    • Handle: RePEc:rom:mancon:v:8:y:2014:i:1:p:518-525
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