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Measuring innovation in services

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  • Rinaldo Evangelista
  • Giorgio Sirilli
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    Abstract

    Some of the problematic issues in the measurement of innovation in the service sector are discussed, in particular the applicability of the definitions and methodologies set out in the OECD Oslo Manual on the statistical measurement of technological innovation, which was used in the recent European Community Innovation Survey of the manufacturing sector. The results of a pilot survey in Italy and other surveys are compared and some suggestions made for the design of a questionnaire for the service sector. It is suggested that the Oslo Manual framework can be used to collect innovation data in the service sector with some changes in the definition of innovation and in the list of expenditure items. The economic impact of technological and organisational innovation, though considered a crucial issue, is still not amenable to statistical measurement. Copyright , Beech Tree Publishing.

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    Bibliographic Info

    Article provided by Oxford University Press in its journal Research Evaluation.

    Volume (Year): 5 (1995)
    Issue (Month): 3 (December)
    Pages: 207-215

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    Handle: RePEc:oup:rseval:v:5:y:1995:i:3:p:207-215

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    Cited by:
    1. Thakur, Ramendra & Hsu, Sonya H.Y. & Fontenot, Gwen, 2012. "Innovation in healthcare: Issues and future trends," Journal of Business Research, Elsevier, Elsevier, vol. 65(4), pages 562-569.
    2. Evangelista, Rinaldo & Lucchese, Matteo & Meliciani, Valentina, 2013. "Business services, innovation and sectoral growth," Structural Change and Economic Dynamics, Elsevier, Elsevier, vol. 25(C), pages 119-132.
    3. Konté, Almamy & Ndong, Mariama, 2012. "The informal ICT sector and innovation processes in Senegal," MERIT Working Papers, United Nations University - Maastricht Economic and Social Research Institute on Innovation and Technology (MERIT) 009, United Nations University - Maastricht Economic and Social Research Institute on Innovation and Technology (MERIT).
    4. Hollenstein, Heinz, 2003. "Innovation modes in the Swiss service sector: a cluster analysis based on firm-level data," Research Policy, Elsevier, Elsevier, vol. 32(5), pages 845-863, May.
    5. Sirilli, Giorgio & Evangelista, Rinaldo, 1998. "Technological innovation in services and manufacturing: results from Italian surveys," Research Policy, Elsevier, Elsevier, vol. 27(9), pages 881-899, December.
    6. Evangelista, Rinaldo & Savona, Maria, 2003. "Innovation, employment and skills in services. Firm and sectoral evidence," Structural Change and Economic Dynamics, Elsevier, Elsevier, vol. 14(4), pages 449-474, December.

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