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How and Why Conversational Value Leads to Happiness for Experiential and Material Purchases

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  • Wilson Bastos
  • Merrie Brucks

Abstract

This work presents convergent evidence that experiential purchases are more conducive to interpersonal conversations than are material purchases—that is, experiences have higher conversational value, which helps explain why they afford consumers greater happiness than do objects (Van Boven and Gilovich 2003). Further, two experiments demonstrate that factors known to differ between experiential and material purchases—closeness to the self, social approval, and purchase uniqueness—help explain why experiences are preferred as a topic of conversation over objects, and suggest a social motivation for talking more about experiences. Indeed, when the motivation to build a relationship with the conversation partner is removed, the preference to share about experiences (vs. objects) disappears. Together, these findings add to and help integrate the growing literature on the relation between purchase type (material vs. experiential) and purchase-related happiness.

Suggested Citation

  • Wilson Bastos & Merrie Brucks, 2017. "How and Why Conversational Value Leads to Happiness for Experiential and Material Purchases," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 44(3), pages 598-612.
  • Handle: RePEc:oup:jconrs:v:44:y:2017:i:3:p:598-612.
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    References listed on IDEAS

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    Cited by:

    1. Wilson Bastos, 2020. "Want to make me happy? Tell me about your experiences but not your objects," Journal of Consumer Affairs, Wiley Blackwell, vol. 54(3), pages 978-1001, September.
    2. Jacob C. Lee & Sara Kim & Phyllis Xue Wang, 2022. "Anthropomorphizing makes material goods as happiness-inducing as experiences," Marketing Letters, Springer, vol. 33(1), pages 61-73, March.
    3. Zhang, Min & Li, Yuzhuo & Gu, Rongjie & Luo, Cheng, 2021. "What type of purchase do you prefer to share on social networking sites: Experiential or material?," Journal of Retailing and Consumer Services, Elsevier, vol. 58(C).
    4. Park, Joowon & Banker, Sachin & Masters, Tamara & Yu-Buck, Grace, 2023. "Person vs. purchase comparison: how material and experiential purchases evoke consumption-related envy in others," Journal of Business Research, Elsevier, vol. 165(C).
    5. Bastos, Wilson & Barsade, Sigal G., 2020. "A new look at employee happiness: How employees’ perceptions of a job as offering experiences versus objects to customers influence job-related happiness," Organizational Behavior and Human Decision Processes, Elsevier, vol. 161(C), pages 176-187.
    6. Bijay Prasad Kushwaha & Atul Shiva & Vikas Tyagi, 2023. "How Investors’ Financial Well-being Influences Enterprises and Individual’s Psychological Fitness? Moderating Role of Experience under Uncertainty," Sustainability, MDPI, vol. 15(2), pages 1-22, January.
    7. Garner, Benjamin & Thornton, Corliss & Luo Pawluk, Anita & Mora Cortez, Roberto & Johnston, Wesley & Ayala, Cesar, 2022. "Utilizing text-mining to explore consumer happiness within tourism destinations," Journal of Business Research, Elsevier, vol. 139(C), pages 1366-1377.
    8. Ma, Jianfeng & Tu, Hongwei & Zhang, Pan & Fan, Lele & Cheng, Bao & Ma, Jie, 2021. "Can work–family conflict influence purchase preference? Experiential vs. material consumption," Journal of Business Research, Elsevier, vol. 135(C), pages 620-632.
    9. Bastos, Wilson, 2020. "“Speaking of Purchases”: How Conversational Potential Determines Consumers' Willingness to Exert Effort for Experiential Versus Material Purchases," Journal of Interactive Marketing, Elsevier, vol. 50(C), pages 1-16.
    10. Rogelio Puente-Díaz & Judith Cavazos-Arroyo, 2022. "Experiential gifts and the construal of meaningful consumption episodes," Palgrave Communications, Palgrave Macmillan, vol. 9(1), pages 1-8, December.
    11. Bastos, Wilson & Moore, Sarah G., 2021. "Making word-of-mouth impactful: Why consumers react more to WOM about experiential than material purchases," Journal of Business Research, Elsevier, vol. 130(C), pages 110-123.
    12. Kumar, Ajay & Paul, Justin & StarÄ ević, SlaÄ‘ana, 2021. "Do brands make consumers happy?- A masstige theory perspective," Journal of Retailing and Consumer Services, Elsevier, vol. 58(C).
    13. Chaplin, Lan Nguyen & Lowrey, Tina M. & Ruvio, Ayalla A. & Shrum, L.J. & Vohs, Kathleen D., 2020. "Age differences in children's happiness from material goods and experiences: The role of memory and theory of mind," International Journal of Research in Marketing, Elsevier, vol. 37(3), pages 572-586.
    14. Kemper, Joya A. & Bai, Xue & Zhao, Fang & Chiew, Tung Moi & Septianto, Felix & Seo, Yuri, 2022. "Sharing luxury possessions in the age of digital experience economy: Consumption type and psychological entitlement," Journal of Business Research, Elsevier, vol. 142(C), pages 875-885.
    15. Kim, Jungkeun & Hwang, Euejung & Phillips, Megan & Jang, Sungha & Kim, Jae-Eun & Spence, Mark T. & Park, Jongwon, 2018. "Mediation analysis revisited: Practical suggestions for addressing common deficiencies," Australasian marketing journal, Elsevier, vol. 26(1), pages 59-64.

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