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Measuring quality of service in dial-a-ride operations: the case of a Canadian city

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  • Julie Paquette
  • François Bellavance
  • Jean-François Cordeau
  • Gilbert Laporte

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  • Julie Paquette & François Bellavance & Jean-François Cordeau & Gilbert Laporte, 2012. "Measuring quality of service in dial-a-ride operations: the case of a Canadian city," Transportation, Springer, vol. 39(3), pages 539-564, May.
    • Handle: RePEc:kap:transp:v:39:y:2012:i:3:p:539-564
    DOI: 10.1007/s11116-011-9375-4
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    References listed on IDEAS

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    1. Abalo, Javier & Varela, Jesus & Manzano, Vicente, 2007. "Importance values for Importance-Performance Analysis: A formula for spreading out values derived from preference rankings," Journal of Business Research, Elsevier, vol. 60(2), pages 115-121, February.
    2. Hensher, David A. & Stopher, Peter & Bullock, Philip, 2003. "Service quality--developing a service quality index in the provision of commercial bus contracts," Transportation Research Part A: Policy and Practice, Elsevier, vol. 37(6), pages 499-517, July.
    3. Eboli, Laura & Mazzulla, Gabriella, 2011. "A methodology for evaluating transit service quality based on subjective and objective measures from the passenger's point of view," Transport Policy, Elsevier, vol. 18(1), pages 172-181, January.
    4. Chris Groër & Bruce Golden & Edward Wasil, 2009. "The Consistent Vehicle Routing Problem," Manufacturing & Service Operations Management, INFORMS, vol. 11(4), pages 630-643, February.
    5. Jean-François Cordeau & Gilbert Laporte, 2007. "The dial-a-ride problem: models and algorithms," Annals of Operations Research, Springer, vol. 153(1), pages 29-46, September.
    6. Scott E. Sampson & MICHAEL J. SHOWALTER, 1999. "The Performance-Importance Response Function: Observations and Implications," The Service Industries Journal, Taylor & Francis Journals, vol. 19(3), pages 1-25, July.
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    Cited by:

    1. Braekers, Kris & Kovacs, Attila A., 2016. "A multi-period dial-a-ride problem with driver consistency," Transportation Research Part B: Methodological, Elsevier, vol. 94(C), pages 355-377.
    2. Juan de Oña & Rocio de Oña, 2015. "Quality of Service in Public Transport Based on Customer Satisfaction Surveys: A Review and Assessment of Methodological Approaches," Transportation Science, INFORMS, vol. 49(3), pages 605-622, August.
    3. Yves Molenbruch & Kris Braekers & An Caris, 2017. "Operational effects of service level variations for the dial-a-ride problem," Central European Journal of Operations Research, Springer;Slovak Society for Operations Research;Hungarian Operational Research Society;Czech Society for Operations Research;Österr. Gesellschaft für Operations Research (ÖGOR);Slovenian Society Informatika - Section for Operational Research;Croatian Operational Research Society, vol. 25(1), pages 71-90, March.
    4. Gilbert Laporte, 2016. "Scheduling issues in vehicle routing," Annals of Operations Research, Springer, vol. 236(2), pages 463-474, January.
    5. Mo, Pengli & Yao, Yu & D’Ariano, Andrea & Liu, Zhiyuan, 2023. "The vehicle routing problem with underground logistics: Formulation and algorithm," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 179(C).
    6. Vidal, Thibaut & Laporte, Gilbert & Matl, Piotr, 2020. "A concise guide to existing and emerging vehicle routing problem variants," European Journal of Operational Research, Elsevier, vol. 286(2), pages 401-416.
    7. Ahmad Alkharabsheh & Sarbast Moslem & Laila Oubahman & Szabolcs Duleba, 2021. "An Integrated Approach of Multi-Criteria Decision-Making and Grey Theory for Evaluating Urban Public Transportation Systems," Sustainability, MDPI, vol. 13(5), pages 1-15, March.
    8. Juan Oña & Rocío Oña & Griselda López, 2016. "Transit service quality analysis using cluster analysis and decision trees: a step forward to personalized marketing in public transportation," Transportation, Springer, vol. 43(5), pages 725-747, September.
    9. Tafreshian, Amirmahdi & Abdolmaleki, Mojtaba & Masoud, Neda & Wang, Huizhu, 2021. "Proactive shuttle dispatching in large-scale dynamic dial-a-ride systems," Transportation Research Part B: Methodological, Elsevier, vol. 150(C), pages 227-259.
    10. Sonia Nasri & Hend Bouziri & Wassila Aggoune-Mtalaa, 2022. "An Evolutionary Descent Algorithm for Customer-Oriented Mobility-On-Demand Problems," Sustainability, MDPI, vol. 14(5), pages 1-18, March.
    11. Gilbert Laporte, 2016. "Scheduling issues in vehicle routing," Annals of Operations Research, Springer, vol. 236(2), pages 463-474, January.
    12. Yang, Meng & Ni, Yaodong & Song, Qinyu, 2022. "Optimizing driver consistency in the vehicle routing problem under uncertain environment," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 164(C).
    13. Attila A. Kovacs & Bruce L. Golden & Richard F. Hartl & Sophie N. Parragh, 2015. "The Generalized Consistent Vehicle Routing Problem," Transportation Science, INFORMS, vol. 49(4), pages 796-816, November.
    14. Yves Molenbruch & Kris Braekers & An Caris, 2017. "Typology and literature review for dial-a-ride problems," Annals of Operations Research, Springer, vol. 259(1), pages 295-325, December.
    15. Rubén Cordera & Soledad Nogués & Esther González-González & Luigi dell’Olio, 2019. "Intra-Urban Spatial Disparities in User Satisfaction with Public Transport Services," Sustainability, MDPI, vol. 11(20), pages 1-22, October.
    16. Paquette, Julie & Cordeau, Jean-François & Laporte, Gilbert & Pascoal, Marta M.B., 2013. "Combining multicriteria analysis and tabu search for dial-a-ride problems," Transportation Research Part B: Methodological, Elsevier, vol. 52(C), pages 1-16.

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