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Is My Boss Really Listening to Me? The Impact of Perceived Supervisor Listening on Emotional Exhaustion, Turnover Intention, and Organizational Citizenship Behavior

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  • Karina Lloyd
  • Diana Boer
  • Joshua Keller
  • Sven Voelpel

Abstract

Little is known empirically about the role of supervisor listening and the emotional conditions that listening facilitates. Having the opportunity to speak is only one part of the communication process between employees and supervisors. Employees also react to whether they perceive the supervisor as actively listening. In two studies, this paper examines three important outcomes of employee perceptions of supervisor listening (emotional exhaustion, turnover intentions and organizational citizenship behavior directed toward the organization). Furthermore, positive and negative affect are investigated as distinct mediating mechanisms. Results from Study 1 revealed that employee perceptions of supervisor listening reflected supervisors’ self-ratings of how they listen to their employees and these perceptions were associated with the three work outcomes. Study 2 replicated the findings in a larger sample and found evidence for two explanatory mechanisms. Positive affect mediated the effects of perceived supervisor listening on organizational citizenship behavior and turnover intention, whereas negative affect mediated listening effects on emotional exhaustion and turnover intention. Implications for organizational research and managerial practice concerning workforce sustainability are discussed. Copyright Springer Science+Business Media Dordrecht 2015

Suggested Citation

  • Karina Lloyd & Diana Boer & Joshua Keller & Sven Voelpel, 2015. "Is My Boss Really Listening to Me? The Impact of Perceived Supervisor Listening on Emotional Exhaustion, Turnover Intention, and Organizational Citizenship Behavior," Journal of Business Ethics, Springer, vol. 130(3), pages 509-524, September.
    • Handle: RePEc:kap:jbuset:v:130:y:2015:i:3:p:509-524
    DOI: 10.1007/s10551-014-2242-4
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    Cited by:

    1. Anna Florek-Paszkowska & Carlos Arturo Hoyos-Vallejo, 2023. "Going green to keep talent: Exploring the relationship between sustainable business practices and turnover intention," Journal of Entrepreneurship, Management and Innovation, Fundacja Upowszechniająca Wiedzę i Naukę "Cognitione", vol. 19(3), pages 87-128.
    2. Inga Jona Jonsdottir & Kari Kristinsson, 2020. "Supervisors’ Active-Empathetic Listening as an Important Antecedent of Work Engagement," IJERPH, MDPI, vol. 17(21), pages 1-11, October.
    3. Youngcheoul Kang & Nakbum Choi & Seoyong Kim, 2021. "Searching for New Model of Digital Informatics for Human–Computer Interaction: Testing the Institution-Based Technology Acceptance Model (ITAM)," IJERPH, MDPI, vol. 18(11), pages 1-36, May.
    4. Yuhyung Shin & Won-Moo Hur & Kyungdo Park & Hansol Hwang, 2020. "How Managers’ Job Crafting Reduces Turnover Intention: The Mediating Roles of Role Ambiguity and Emotional Exhaustion," IJERPH, MDPI, vol. 17(11), pages 1-17, June.
    5. Avraham N. Kluger & Limor Borut & Michal Lehmann & Tal Nir & Ella Azoulay & Ofri Einy & Galit Gordoni, 2022. "A New Measure of the Rogerian Schema of the Good Listener," Sustainability, MDPI, vol. 14(19), pages 1-29, October.
    6. Yeomans, Michael & Minson, Julia & Collins, Hanne & Chen, Frances & Gino, Francesca, 2020. "Conversational receptiveness: Improving engagement with opposing views," Organizational Behavior and Human Decision Processes, Elsevier, vol. 160(C), pages 131-148.
    7. Francesco Sguera & Richard P. Bagozzi & Quy N. Huy & R. Wayne Boss & David S. Boss, 2018. "The More You Care, the Worthier I Feel, the Better I Behave: How and When Supervisor Support Influences (Un)Ethical Employee Behavior," Journal of Business Ethics, Springer, vol. 153(3), pages 615-628, December.
    8. Yeunjae Lee, 2022. "Employees’ Negative Megaphoning in Response to Organizational Injustice: The Mediating Role of Employee–Organization Relationship and Negative Affect," Journal of Business Ethics, Springer, vol. 178(1), pages 89-103, June.

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