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An Exploratory Study of Employee Silence: Issues that Employees Don't Communicate Upward and Why

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  • Frances J. Milliken
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    Abstract

    There is evidence from a variety of sources that employees often do not feel comfortable speaking to their bosses about organizational problems or issues that concern them. The purpose of this study was to shed light on the types of issues that employees are reluctant to raise, and identify why employees sometimes decide to remain silent rather than voice their concerns. We interviewed 40 employees and found that most had been in situations where they were concerned about an issue but did not raise it to a supervisor. Silence spanned a range of organizational issues, with several of our respondents indicating that they did not feel comfortable speaking to those above them about "any" issues or concerns. The most frequently mentioned reason for remaining silent was the fear of being viewed or labeled negatively, and as a consequence, damaging valued relationships. From our data, we develop a model of how the perceived consequences of voice contribute to silence, and a model of how the social and relational implications of speaking up can take away employees' ability to have influence within an organizational setting. Copyright Blackwell Publishing Ltd 2003.

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    Bibliographic Info

    Article provided by Wiley Blackwell in its journal Journal of Management Studies.

    Volume (Year): 40 (2003)
    Issue (Month): 6 (09)
    Pages: 1453-1476

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    Handle: RePEc:bla:jomstd:v:40:y:2003:i:6:p:1453-1476

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    Web page: http://www.blackwellpublishing.com/journal.asp?ref=0022-2380

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    Cited by:
    1. Li-Yueh Lee & Veasna Sou, 2013. "The Antecedents of Innovation Climate: Cross-Level Mediation Perspectives," Diversity, Technology, and Innovation for Operational Competitiveness: Proceedings of the 2013 International Conference on Technology Innovation and Industrial Management, ToKnowPress.
    2. Travis, Dnika J. & Gomez, Rebecca J. & Mor Barak, Michàlle E., 2011. "Speaking up and stepping back: Examining the link between employee voice and job neglect," Children and Youth Services Review, Elsevier, vol. 33(10), pages 1831-1841, October.
    3. David Whiteside & Laurie Barclay, 2013. "Echoes of Silence: Employee Silence as a Mediator Between Overall Justice and Employee Outcomes," Journal of Business Ethics, Springer, vol. 116(2), pages 251-266, August.
    4. Vallaster, Christine & Lindgreen, Adam, 2013. "The role of social interactions in building internal corporate brands: Implications for sustainability," Journal of World Business, Elsevier, vol. 48(3), pages 297-310.
    5. Kato, Toshihiko & Numagami, Tsuyoshi & Karube, Masaru & Sasaki, Masato, 2013. "Types Of Upward Communication And Organizational Characteristics In Japanese Firms," Hitotsubashi Journal of commerce and management, Hitotsubashi University, vol. 47(1), pages 1-16, January.
    6. James Avey & Tara Wernsing & Michael Palanski, 2012. "Exploring the Process of Ethical Leadership: The Mediating Role of Employee Voice and Psychological Ownership," Journal of Business Ethics, Springer, vol. 107(1), pages 21-34, April.

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