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A New Measure of the Rogerian Schema of the Good Listener

Author

Listed:
  • Avraham N. Kluger

    (The Hebrew University Business School, Mt. Scopus Campus, The Hebrew University of Jerusalem, Jerusalem 9190501, Israel)

  • Limor Borut

    (The Hebrew University Business School, Mt. Scopus Campus, The Hebrew University of Jerusalem, Jerusalem 9190501, Israel)

  • Michal Lehmann

    (The Hebrew University Business School, Mt. Scopus Campus, The Hebrew University of Jerusalem, Jerusalem 9190501, Israel)

  • Tal Nir

    (Department of Psychology, Mt. Scopus Campus, The Hebrew University of Jerusalem, Jerusalem 9190401, Israel)

  • Ella Azoulay

    (Department of Psychology, Mt. Scopus Campus, The Hebrew University of Jerusalem, Jerusalem 9190401, Israel)

  • Ofri Einy

    (Department of Psychology, Mt. Scopus Campus, The Hebrew University of Jerusalem, Jerusalem 9190401, Israel)

  • Galit Gordoni

    (Open Media & Information Lab, The Open University of Israel, Raanana 4353701, Israel)

Abstract

Sustainable social relationships can be produced by good listening. Good listening may be exhibited by people who endorse Carl Rogers’s schema of good listening; a set of beliefs about what constitutes high-quality listening. To measure it, in Study One, we constructed 46 items. In Study Two, we administered them to 476 participants and discovered three factors: belief that listening can help the speaker, trusting the ability of the speaker to benefit from listening, and endorsing behaviors constituting good listening. These results suggested a reduced 27-item scale. In Study Three, we translated the items to Hebrew and probed some difficulties found in the last factor. In Study Four, we administered this scale in Hebrew to a sample of 50 romantic couples, replicated the factorial structure found in Study Two, and showed that it predicts the partner’s listening experience. In Study Five, we administered this scale to 190 romantic couples, replicated Study Four, and obtained evidence for test–retest reliability and construct validity. In Study Six, we obtained, from the same couples of Study Five, eight months after measuring their listening schema, measures of relationship sustainability—commitment, trust, and resilience. We found that the listening schema of one romantic partner predicts the relationship sustainability reported by the other romantic partner and showed incremental validity over the listener’s self-reported listening. This work contributes to understanding the essence of good listening, its measurement, and its implications for sustainable relationships.

Suggested Citation

  • Avraham N. Kluger & Limor Borut & Michal Lehmann & Tal Nir & Ella Azoulay & Ofri Einy & Galit Gordoni, 2022. "A New Measure of the Rogerian Schema of the Good Listener," Sustainability, MDPI, vol. 14(19), pages 1-29, October.
    • Handle: RePEc:gam:jsusta:v:14:y:2022:i:19:p:12893-:d:937485
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    References listed on IDEAS

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    1. Ajzen, Icek, 1991. "The theory of planned behavior," Organizational Behavior and Human Decision Processes, Elsevier, vol. 50(2), pages 179-211, December.
    2. Itani, Omar S. & Goad, Emily A. & Jaramillo, Fernando, 2019. "Building customer relationships while achieving sales performance results: Is listening the holy grail of sales?," Journal of Business Research, Elsevier, vol. 102(C), pages 120-130.
    3. Karina Lloyd & Diana Boer & Joshua Keller & Sven Voelpel, 2015. "Is My Boss Really Listening to Me? The Impact of Perceived Supervisor Listening on Emotional Exhaustion, Turnover Intention, and Organizational Citizenship Behavior," Journal of Business Ethics, Springer, vol. 130(3), pages 509-524, September.
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