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On the Role of Social Media in the ‘Responsible’ Food Business: Blogger Buzz on Health and Obesity Issues

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  • Hsin-Hsuan Lee
  • Willemijn Dolen
  • Ans Kolk

Abstract

To contribute to the debate on the role of social media in responsible business, this article explores blogger buzz in reaction to food companies’ press releases on health and obesity issues, considering the content and the level of fit between the CSR initiatives and the company. Findings show that companies issued more product-related initiatives than promotion-related ones. Among these, less than half generated a substantial number of responses from bloggers, which could not be identified as a specific group. While new product introductions led to positive buzz, modifications of current products resulted in more negative responses, even if there was a high fit with core business. While promotion-related press releases were received negatively in general, particularly periphery promotion (compared to core promotion) generated most reactions. Our exploratory study suggests that companies can increase the likelihood of a positive reaction if they carefully consider the fit between initiatives and their core business, while taking the notion of ‘controversial fit’, relating to the unhealthy nature of original products, into account. Further research avenues and implications, as well as limitations, are discussed. Copyright Springer Science+Business Media Dordrecht 2013

Suggested Citation

  • Hsin-Hsuan Lee & Willemijn Dolen & Ans Kolk, 2013. "On the Role of Social Media in the ‘Responsible’ Food Business: Blogger Buzz on Health and Obesity Issues," Journal of Business Ethics, Springer, vol. 118(4), pages 695-707, December.
    • Handle: RePEc:kap:jbuset:v:118:y:2013:i:4:p:695-707
    DOI: 10.1007/s10551-013-1955-0
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    5. Boyd, D. Eric & McGarry, Benjamin Michael & Clarke, Theresa B., 2016. "Exploring the empowering and paradoxical relationship between social media and CSR activism," Journal of Business Research, Elsevier, vol. 69(8), pages 2739-2746.
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    8. Gregory D. Saxton & Lina Gomez & Zed Ngoh & Yi-Pin Lin & Sarah Dietrich, 2019. "Do CSR Messages Resonate? Examining Public Reactions to Firms’ CSR Efforts on Social Media," Journal of Business Ethics, Springer, vol. 155(2), pages 359-377, March.

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