IDEAS home Printed from https://ideas.repec.org/a/kap/hcarem/v12y2009i3p325-340.html
   My bibliography  Save this article

Improving patient flow at an outpatient clinic: study of sources of variability and improvement factors

Author

Listed:
  • Suresh Chand
  • Herbert Moskowitz
  • John Norris
  • Steve Shade
  • Deanna Willis

Abstract

No abstract is available for this item.

Suggested Citation

  • Suresh Chand & Herbert Moskowitz & John Norris & Steve Shade & Deanna Willis, 2009. "Improving patient flow at an outpatient clinic: study of sources of variability and improvement factors," Health Care Management Science, Springer, vol. 12(3), pages 325-340, September.
    • Handle: RePEc:kap:hcarem:v:12:y:2009:i:3:p:325-340
    DOI: 10.1007/s10729-008-9094-3
    as

    Download full text from publisher

    File URL: http://hdl.handle.net/10.1007/s10729-008-9094-3
    Download Restriction: Access to full text is restricted to subscribers.
    File URL: https://libkey.io/10.1007/s10729-008-9094-3?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Edward J. Rising & Robert Baron & Barry Averill, 1973. "A Systems Analysis of a University-Health-Service Outpatient Clinic," Operations Research, INFORMS, vol. 21(5), pages 1030-1047, October.
    2. Bardach, Eugene, 1980. "Energy Future: Report of the Energy Project at The Harvard Business School. Edited by Robert Stobaugh and Daniel Yergin. (New York: Random House, 1979. Pp. x + 353. $12.95.)," American Political Science Review, Cambridge University Press, vol. 74(2), pages 517-518, June.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Tugba Cayirli & Kum Khiong Yang, 2019. "Altering the Environment to Improve Appointment System Performance," Service Science, INFORMS, vol. 11(2), pages 138-154, June.
    2. Mielczarek, Bożena, 2014. "Simulation modelling for contracting hospital emergency services at the regional level," European Journal of Operational Research, Elsevier, vol. 235(1), pages 287-299.
    3. Qu, Xiuli & Peng, Yidong & Shi, Jing & LaGanga, Linda, 2015. "An MDP model for walk-in patient admission management in primary care clinics," International Journal of Production Economics, Elsevier, vol. 168(C), pages 303-320.
    4. Ling Li & Fatou Diouf & Anjee Gorkhali, 2022. "Managing outpatient flow via an artificial intelligence enabled solution," Systems Research and Behavioral Science, Wiley Blackwell, vol. 39(3), pages 415-427, May.
    5. Brian Zoll & Pratik J. Parikh & Jennie Gallimore & Stephen Harrell & Brian Burke, 2015. "Impact of Diabetes E-Consults on Outpatient Clinic Workflow," Medical Decision Making, , vol. 35(6), pages 745-757, August.
    6. Argelio Santos & James Gurling & Marcel F Dvorak & Vanessa K Noonan & Michael G Fehlings & Anthony S Burns & Rachel Lewis & Lesley Soril & Nader Fallah & John T Street & Lise Bélanger & Andrea Townson, 2013. "Modeling the Patient Journey from Injury to Community Reintegration for Persons with Acute Traumatic Spinal Cord Injury in a Canadian Centre," PLOS ONE, Public Library of Science, vol. 8(8), pages 1-10, August.
    7. Song-Hee Kim & Ward Whitt & Won Chul Cha, 2018. "A Data-Driven Model of an Appointment-Generated Arrival Process at an Outpatient Clinic," INFORMS Journal on Computing, INFORMS, vol. 30(1), pages 181-199, February.
    8. Ward, Michael J. & Marsolo, Keith A. & Froehle, Craig M., 2014. "Applications of business analytics in healthcare," Business Horizons, Elsevier, vol. 57(5), pages 571-582.
    9. Mackelprang, Alan W. & Jayaram, Jayanth & Xu, Kefeng, 2012. "The influence of types of training on service system performance in mass service and service shop operations," International Journal of Production Economics, Elsevier, vol. 138(1), pages 183-194.
    10. Brendan Drew & Federica Angeli & Karan Dave & Milena Pavlova, 2016. "Impact of patients' healthcare payment methods on hospital discharge process: evidence from India," International Journal of Health Planning and Management, Wiley Blackwell, vol. 31(3), pages 158-174, July.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Sauré, Antoine & Patrick, Jonathan & Tyldesley, Scott & Puterman, Martin L., 2012. "Dynamic multi-appointment patient scheduling for radiation therapy," European Journal of Operational Research, Elsevier, vol. 223(2), pages 573-584.
    2. Kemper, Benjamin & Klaassen, Chris A.J. & Mandjes, Michel, 2014. "Optimized appointment scheduling," European Journal of Operational Research, Elsevier, vol. 239(1), pages 243-255.
    3. Jonathan Patrick & Martin L. Puterman & Maurice Queyranne, 2008. "Dynamic Multipriority Patient Scheduling for a Diagnostic Resource," Operations Research, INFORMS, vol. 56(6), pages 1507-1525, December.
    4. Cote, Murray J., 1999. "Patient flow and resource utilization in an outpatient clinic," Socio-Economic Planning Sciences, Elsevier, vol. 33(3), pages 231-245, September.
    5. Kenneth J. Klassen & Reena Yoogalingam, 2019. "Appointment scheduling in multi-stage outpatient clinics," Health Care Management Science, Springer, vol. 22(2), pages 229-244, June.
    6. Kuiper, Alex & Mandjes, Michel, 2015. "Appointment scheduling in tandem-type service systems," Omega, Elsevier, vol. 57(PB), pages 145-156.
    7. Creemers, Stefan & Lambrecht, Marc R. & Beliën, Jeroen & Van den Broeke, Maud, 2021. "Evaluation of appointment scheduling rules: A multi-performance measurement approach," Omega, Elsevier, vol. 100(C).
    8. Lara Wiesche & Matthias Schacht & Brigitte Werners, 2017. "Strategies for interday appointment scheduling in primary care," Health Care Management Science, Springer, vol. 20(3), pages 403-418, September.
    9. Ying Yang & Shoucheng Luo & Jing Fan & Xinye Zhou & Chunyu Fu & Guochun Tang, 2019. "Study on specialist outpatient matching appointment and the balance matching model," Journal of Combinatorial Optimization, Springer, vol. 37(1), pages 20-39, January.
    10. Tugba Cayirli & Kum Khiong Yang & Ser Aik Quek, 2012. "A Universal Appointment Rule in the Presence of No‐Shows and Walk‐Ins," Production and Operations Management, Production and Operations Management Society, vol. 21(4), pages 682-697, July.
    11. T. Meersman & B. Maenhout, 2022. "Multi-objective optimisation for constructing cyclic appointment schedules for elective and urgent patients," Annals of Operations Research, Springer, vol. 312(2), pages 909-948, May.
    12. Bitran, Gabriel R. & Leong, Thin-Yin., 1989. "Hotel sales and reservations planning," Working papers 3108-89., Massachusetts Institute of Technology (MIT), Sloan School of Management.
    13. M. Heshmat & A. Eltawil, 2021. "Solving operational problems in outpatient chemotherapy clinics using mathematical programming and simulation," Annals of Operations Research, Springer, vol. 298(1), pages 289-306, March.
    14. Kuiper, Alex & de Mast, Jeroen & Mandjes, Michel, 2021. "The problem of appointment scheduling in outpatient clinics: A multiple case study of clinical practice," Omega, Elsevier, vol. 98(C).
    15. Thu Nguyen & Appa Sivakumar & Stephen Graves, 2015. "A network flow approach for tactical resource planning in outpatient clinics," Health Care Management Science, Springer, vol. 18(2), pages 124-136, June.
    16. Huiqiao Su & Guohua Wan & Shan Wang, 2019. "Online scheduling for outpatient services with heterogeneous patients and physicians," Journal of Combinatorial Optimization, Springer, vol. 37(1), pages 123-149, January.
    17. Jin Kyung Kwak, 2023. "Analysis of the Waiting Time in Clinic Registration of Patients with Appointments and Random Walk-Ins," IJERPH, MDPI, vol. 20(3), pages 1-9, February.
    18. Martin Comis & Catherine Cleophas & Christina Büsing, 2021. "Patients, primary care, and policy: Agent-based simulation modeling for health care decision support," Health Care Management Science, Springer, vol. 24(4), pages 799-826, December.
    19. Alex Kuiper & Robert H. Lee, 2022. "Appointment Scheduling for Multiple Servers," Management Science, INFORMS, vol. 68(10), pages 7422-7440, October.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:kap:hcarem:v:12:y:2009:i:3:p:325-340. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.