IDEAS home Printed from https://ideas.repec.org/a/inm/ormnsc/v50y2004i11p1534-1544.html
   My bibliography  Save this article

Effects of Adaptive Behaviors and Shared Mental Models on Control Crew Performance

Author

Listed:
  • Mary J. Waller

    (A. B. Freeman School of Business, Tulane University, 7 McAlister Drive, New Orleans, Louisiana 70118)

  • Naina Gupta

    (Department of Business Administration, University of Illinois at Urbana--Champaign, 1206 South Sixth Street, Champaign, Illinois 61820)

  • Robert C. Giambatista

    (College of Business Administration, Texas Tech University, P.O. Box 42101, Lubbock, Texas 79409-2101)

Abstract

Control crews are highly trained teams responsible for monitoring complex systems, performing routine procedures, and quickly responding to nonroutine situations. Previous literature suggests that higher-performing control crews engage in adaptive behavior during high-workload or crisis situations. Other work suggests that higher-performing crews use periods of lower workloads to prepare for future problems. To understand which behaviors performed during which situations better differentiate lower- from higher-performing crews, we conducted a study of 14 nuclear power plant control room crews and examined adaptive behaviors and shared mental model development in the crews as they faced monitoring, routine, and nonroutine situations. Our results suggest that few differences in adaptive behaviors exist between higher- and lower-performing crews during monitoring or routine situations, but that information collection and shared mental model development activities, and intracrew processes used during model development, differ significantly between lower- and higher-performing control crews during nonroutine situations.

Suggested Citation

  • Mary J. Waller & Naina Gupta & Robert C. Giambatista, 2004. "Effects of Adaptive Behaviors and Shared Mental Models on Control Crew Performance," Management Science, INFORMS, vol. 50(11), pages 1534-1544, November.
    • Handle: RePEc:inm:ormnsc:v:50:y:2004:i:11:p:1534-1544
    DOI: 10.1287/mnsc.1040.0210
    as

    Download full text from publisher

    File URL: http://dx.doi.org/10.1287/mnsc.1040.0210
    Download Restriction: no
    File URL: https://libkey.io/10.1287/mnsc.1040.0210?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Lim, Stephen Ghee-Soon & Murnighan, J. Keith, 1994. "Phases, Deadlines, and the Bargaining Process," Organizational Behavior and Human Decision Processes, Elsevier, vol. 58(2), pages 153-171, May.
    2. Argote, Linda & Turner, Marlene E. & Fichman, Mark, 1989. "To centralize or not to centralize: The effects of uncertainty and threat on group structure and performance," Organizational Behavior and Human Decision Processes, Elsevier, vol. 43(1), pages 58-74, February.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Christian, Jessica Siegel & Christian, Michael S. & Pearsall, Matthew J. & Long, Erin C., 2017. "Team adaptation in context: An integrated conceptual model and meta-analytic review," Organizational Behavior and Human Decision Processes, Elsevier, vol. 140(C), pages 62-89.
    2. Humphrey, Stephen E. & Aime, Federico & Cushenbery, Lily & Hill, Aaron D. & Fairchild, Joshua, 2017. "Team conflict dynamics: Implications of a dyadic view of conflict for team performance," Organizational Behavior and Human Decision Processes, Elsevier, vol. 142(C), pages 58-70.
    3. Abrantes, António Cunha Meneses & Passos, Ana Margarida & Cunha, Miguel Pina e & Santos, Catarina Marques, 2018. "Bringing team improvisation to team adaptation: The combined role of shared temporal cognitions and team learning behaviors fostering team performance," Journal of Business Research, Elsevier, vol. 84(C), pages 59-71.
    4. Magni, Massimo & Palmi, Pamela & Salvemini, Severino, 2018. "Under pressure! Team innovative climate and individual attitudes in shaping individual improvisation," European Management Journal, Elsevier, vol. 36(4), pages 474-484.
    5. Ku, Edward C.S. & Chen, Fei-Hung & Wei, Kirsten, 2014. "Transition process activities and team efficacy of flight attendants," Journal of Air Transport Management, Elsevier, vol. 40(C), pages 119-125.
    6. Lu Wang & Lorna Doucet & Mary Waller & Karin Sanders & Sybil Phillips, 2016. "A Laughing Matter: Patterns of Laughter and the Effectiveness of Working Dyads," Organization Science, INFORMS, vol. 27(5), pages 1142-1160, October.
    7. Park, Jinkyun & Kim, Yochan, 2018. "A novel speech-act coding scheme to visualize the intention of crew communications to cope with simulated off-normal conditions of nuclear power plants," Reliability Engineering and System Safety, Elsevier, vol. 178(C), pages 236-246.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Emin Karagözoğlu & Martin G. Kocher, 2019. "Bargaining under time pressure from deadlines," Experimental Economics, Springer;Economic Science Association, vol. 22(2), pages 419-440, June.
    2. Christian Engau & Volker Hoffmann, 2011. "Corporate response strategies to regulatory uncertainty: evidence from uncertainty about post-Kyoto regulation," Policy Sciences, Springer;Society of Policy Sciences, vol. 44(1), pages 53-80, March.
    3. Leslie A. Perlow & Jody Hoffer Gittell & Nancy Katz, 2004. "Contextualizing Patterns of Work Group Interaction: Toward a Nested Theory of Structuration," Organization Science, INFORMS, vol. 15(5), pages 520-536, October.
    4. Hossain, Liaquat & Murshed, Shahriar Tanvir & Uddin, Shahadat, 2013. "Communication network dynamics during organizational crisis," Journal of Informetrics, Elsevier, vol. 7(1), pages 16-35.
    5. Chowdhury, Sanjib & Miles, Grant, 2006. "Customer-induced uncertainty in predicting organizational design: Empirical evidence challenging the service versus manufacturing dichotomy," Journal of Business Research, Elsevier, vol. 59(1), pages 121-129, January.
    6. Fisher, Colin M., 2017. "An ounce of prevention or a pound of cure? Two experiments on in-process interventions in decision-making groups," Organizational Behavior and Human Decision Processes, Elsevier, vol. 138(C), pages 59-73.
    7. Mohammed, Susan & Ringseis, Erika, 2001. "Cognitive Diversity and Consensus in Group Decision Making: The Role of Inputs, Processes, and Outcomes," Organizational Behavior and Human Decision Processes, Elsevier, vol. 85(2), pages 310-335, July.
    8. Muhammed-Fatih Kaya, 2022. "Pattern Labelling of Business Communication Data," Group Decision and Negotiation, Springer, vol. 31(6), pages 1203-1234, December.
    9. Deoksoo Ahn & Jun Heo & Chulwon Kim, 2020. "Developing a Cooperative Model Converging Both Convention and Medical Tourism Stakeholders: Based on Deutsch’s Cooperation Theory," Sustainability, MDPI, vol. 12(16), pages 1-15, August.
    10. Uddin, Shahadat & Murshed, Shahriar Tanvir Hasan & Hossain, Liaquat, 2011. "Power-law behavior in complex organizational communication networks during crisis," Physica A: Statistical Mechanics and its Applications, Elsevier, vol. 390(15), pages 2845-2853.
    11. Diane L. Rulke & Joseph Galaskiewicz, 2000. "Distribution of Knowledge, Group Network Structure, and Group Performance," Management Science, INFORMS, vol. 46(5), pages 612-625, May.
    12. Franco, L. Alberto & Rouwette, Etienne A.J.A., 2011. "Decision development in facilitated modelling workshops," European Journal of Operational Research, Elsevier, vol. 212(1), pages 164-178, July.
    13. Manisaligil, Alperen & Gölgeci, İsmail & Bakker, Arnold B. & Faruk Aysan, Ahmet & Babacan, Mehmet & Gür, Nurullah, 2023. "Understanding change in disruptive contexts: The role of the time paradox and locus of control," Journal of Business Research, Elsevier, vol. 156(C).
    14. Okhuysen, Gerardo A. & Galinsky, Adam D. & Uptigrove, Tamara A., 2003. "Saving the worst for last: The effect of time horizon on the efficiency of negotiating benefits and burdens," Organizational Behavior and Human Decision Processes, Elsevier, vol. 91(2), pages 269-279, July.
    15. Rubinstein, Saul & Martin-Rios, Carlos & Erhardt, Niclas & Hoffer Gittell, Jody & George, Varghese P., 2016. "Organizational responses to uncertainty in the airline industry: Changes in patterns of communication networks," Journal of Air Transport Management, Elsevier, vol. 57(C), pages 217-227.
    16. Emin Karagözoglu & Martin G. Kocher, 2015. "Bargaining under Time Pressure," CESifo Working Paper Series 5685, CESifo.
    17. Aleksandra Sus & Michał Organa & Joanna Hołub-Iwan, 2023. "Effectiveness of Network Relations in Poland during the Economic Crisis Caused by COVID-19: Interorganizational Network Viewpoints," IJERPH, MDPI, vol. 20(2), pages 1-17, January.
    18. Turner, Marlene E. & Pratkanis, Anthony R., 1998. "A Social Identity Maintenance Model of Groupthink," Organizational Behavior and Human Decision Processes, Elsevier, vol. 73(2-3), pages 210-235, February.
    19. Joshua Becker, 2020. "Network Structure and Collective Intelligence in the Diffusion of Innovation," Papers 2003.12112, arXiv.org, revised Jan 2023.
    20. Alice F. Stuhlmacher & Matthew V. Champagne, 2000. "The Impact of Time Pressure and Information on Negotiation Process and Decisions," Group Decision and Negotiation, Springer, vol. 9(6), pages 471-491, November.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:inm:ormnsc:v:50:y:2004:i:11:p:1534-1544. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Chris Asher (email available below). General contact details of provider: https://edirc.repec.org/data/inforea.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.