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Research Note ---Knowledge Exploration and Exploitation: The Impacts of Psychological Climate and Knowledge Management System Access

Author

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  • Alexandra Durcikova

    (Department of Management Information Systems, Eller College of Management, University of Arizona, Tucson, Arizona 85721)

  • Kelly J. Fadel

    (Department of Management Information Systems, Jon M. Huntsman School of Business, Utah State University, Logan, Utah 84322)

  • Brian S. Butler

    (Katz Graduate School of Business, University of Pittsburgh, Pittsburgh, Pennsylvania 15260)

  • Dennis F. Galletta

    (Katz Graduate School of Business, University of Pittsburgh, Pittsburgh, Pennsylvania 15260)

Abstract

Firms need to balance efficiency gains obtained through exploiting existing knowledge assets with long-term competitive viability achieved through exploring new knowledge resources. Because the use of knowledge management systems (KMSs) continues to expand, understanding how these systems affect exploration and exploitation practices at the individual level is important to advance both knowledge management theory and practice. This study reports the results of a multi-industry survey investigating how psychological climate and KMS access influence solution reuse (exploitation) and solution innovation (exploration) in the context of technical support work. Our results show that KMS access does not directly determine solution innovation or solution reuse. Instead, KMS access strengthens the positive relationship between a climate for innovation and solution innovation and reverses the positive relationship between a climate for autonomy and solution innovation. The implications for knowledge management research and practice are discussed.

Suggested Citation

  • Alexandra Durcikova & Kelly J. Fadel & Brian S. Butler & Dennis F. Galletta, 2011. "Research Note ---Knowledge Exploration and Exploitation: The Impacts of Psychological Climate and Knowledge Management System Access," Information Systems Research, INFORMS, vol. 22(4), pages 855-866, December.
    • Handle: RePEc:inm:orisre:v:22:y:2011:i:4:p:855-866
    DOI: 10.1287/isre.1100.0286
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    References listed on IDEAS

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    Cited by:

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    5. Fourné, Sebastian P.L. & Rosenbusch, Nina & Heyden, Mariano L.M. & Jansen, Justin J.P., 2019. "Structural and contextual approaches to ambidexterity: A meta-analysis of organizational and environmental contingencies," European Management Journal, Elsevier, vol. 37(5), pages 564-576.
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