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The INPReS Intervention Escalation Framework for Avoiding Overcrowding in Tourism Destinations

Author

Listed:
  • Dirk Schmücker

    (NIT Institute for Tourism Research in Northern Europe, D-24103 Kiel, Germany)

  • Julian Reif

    (Deutsches Institut für Tourismusforschung, Fachhochschule Westküste, D-25746 Heide, Germany)

  • Eric Horster

    (Deutsches Institut für Tourismusforschung, Fachhochschule Westküste, D-25746 Heide, Germany)

  • Denise Engelhardt

    (Deutsches Institut für Tourismusforschung, Fachhochschule Westküste, D-25746 Heide, Germany)

  • Nele Höftmann

    (Deutsches Institut für Tourismusforschung, Fachhochschule Westküste, D-25746 Heide, Germany)

  • Lisa Naschert

    (Deutsches Institut für Tourismusforschung, Fachhochschule Westküste, D-25746 Heide, Germany)

  • Christof Radlmayr

    (Deutsches Institut für Tourismusforschung, Fachhochschule Westküste, D-25746 Heide, Germany)

Abstract

Visitor management is one way to avoid or mitigate the negative effects of overcrowding in tourism destinations. Visitor management depends upon a set of interventions aimed at guiding visitors and recommending alternatives. Here, we present a conceptual framework of such interventions using an escalation from information, nudging, pricing, and reservation to stoppage (INPReS). The interventions are discussed against the backdrop of the changing role of destination management organisations (DMOs) in smart destinations, the challenges to DMO stewardship in avoiding overcrowding, and the design considerations between nudging and persuasion.

Suggested Citation

  • Dirk Schmücker & Julian Reif & Eric Horster & Denise Engelhardt & Nele Höftmann & Lisa Naschert & Christof Radlmayr, 2023. "The INPReS Intervention Escalation Framework for Avoiding Overcrowding in Tourism Destinations," Tourism and Hospitality, MDPI, vol. 4(2), pages 1-11, April.
    • Handle: RePEc:gam:jtourh:v:4:y:2023:i:2:p:17-292:d:1132928
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    References listed on IDEAS

    as
    1. Bart Neuts & Dominique Vanneste, 2018. "Contextual Effects on Crowding Perception: An Analysis of Antwerp and Amsterdam," Tijdschrift voor Economische en Sociale Geografie, Royal Dutch Geographical Society KNAG, vol. 109(3), pages 402-419, July.
    2. Josep A. Ivars-Baidal & Marco A. Celdrán-Bernabeu & Jose-Norberto Mazón & Ángel F. Perles-Ivars, 2019. "Smart destinations and the evolution of ICTs: a new scenario for destination management?," Current Issues in Tourism, Taylor & Francis Journals, vol. 22(13), pages 1581-1600, August.
    3. Dolnicar, Sara, 2020. "Designing for more environmentally friendly tourism," Annals of Tourism Research, Elsevier, vol. 84(C).
    4. Cass Sunstein, 2014. "Nudging: A Very Short Guide," Journal of Consumer Policy, Springer, vol. 37(4), pages 583-588, December.
    5. Hugues Seraphin & Stanislav Ivanov, 2020. "Overtourism: a revenue management perspective," Journal of Revenue and Pricing Management, Palgrave Macmillan, vol. 19(3), pages 146-150, June.
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