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Effects of Partnership Quality and Information Sharing on Express Delivery Service Performance in the E-commerce Industry

Author

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  • Yaoguang Zhong

    (School of Economics and Management, Dongguan University of Technology, Dongguan 523808, China)

  • Ivan Ka Wai Lai

    (Faculty of International Tourism and Management, City University of Macau, Macau 999078, China)

  • Fangfang Guo

    (School of Economics and Management, Dongguan University of Technology, Dongguan 523808, China)

  • Huajun Tang

    (School of Business, Macau University of Science and Technology, Macau 999078, China)

Abstract

This study applies the partnership quality theory to investigate how the perceived information sharing quality from express delivery service providers can affect logistics service performance for online shoppers in terms of partnership quality (including trust and commitment) and willingness to share information from E-commerce enterprises. Based on 421 samples of E-commerce enterprises in China, the results of structural equation modelling revealed that perceived information sharing quality affects partnership trust, which in turn affects the partnership commitment and willingness to share information. Partnership quality and willingness to share information affect the perceived performance of the express delivery services. Surprisingly, information sharing quality does not play a role in commitment. This study provides a theoretical contribution to E-commerce supply chain research in constructing a cognition, affective, behavior, and conative performance model for further research.

Suggested Citation

  • Yaoguang Zhong & Ivan Ka Wai Lai & Fangfang Guo & Huajun Tang, 2020. "Effects of Partnership Quality and Information Sharing on Express Delivery Service Performance in the E-commerce Industry," Sustainability, MDPI, vol. 12(20), pages 1-19, October.
    • Handle: RePEc:gam:jsusta:v:12:y:2020:i:20:p:8293-:d:425119
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    1. Carmen Adina Paștiu & Ionica Oncioiu & Daniel Adrian Gârdan & Silvia Ștefania Maican & Iuliana Petronela Gârdan & Andreea Cipriana Muntean, 2020. "The Perspective of E-Business Sustainability and Website Accessibility of Online Stores," Sustainability, MDPI, vol. 12(22), pages 1-16, November.
    2. Jiamuyan Xie, 2022. "Information Sharing in a Supply Chain with Asymmetric Competing Retailers," Sustainability, MDPI, vol. 14(19), pages 1-21, October.
    3. Zhuoqi Teng & Yugang He & Renhong Wu, 2022. "E-Commerce: Does Sustainable Logistics Development Matter?," Sustainability, MDPI, vol. 15(1), pages 1-17, December.

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