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The Effect of Brand Experience on Customers’ Engagement Behavior within the Context of Online Brand Communities: The Impact on Intention to Forward Online Company-Generated Content

Author

Listed:
  • Mahmoud Yasin

    (Department of Marketing, Arab American University, Jenin, P.O. Box 240, Palestine)

  • Lucia Porcu

    (Department of Marketing and Market Research, University of Granada, 18071 Granada, Spain)

  • Francisco Liébana-Cabanillas

    (Department of Marketing and Market Research, University of Granada, 18071 Granada, Spain)

Abstract

The purpose of this study is to assess the antecedent role of brand experience (BE) in the intention to forward online company-generated content (CGC) within an online Islamic banking sector. The present study analyzed 387 valid responses collected through an online survey conducted among a number of online Islamic bank customers in Palestine. The results of this study revealed that BE has a stronger influence on customers’ intention to forward online company-generated contents. This research pioneers the empirical research in Palestinian Islamic banking systems exploring the instrumental role of BE on customers’ engagement behaviors, as well as the intention to forward online CGC. In addition, this research aims to fill the existing gap in the under-researched area of the online branding of Islamic banking services.

Suggested Citation

  • Mahmoud Yasin & Lucia Porcu & Francisco Liébana-Cabanillas, 2019. "The Effect of Brand Experience on Customers’ Engagement Behavior within the Context of Online Brand Communities: The Impact on Intention to Forward Online Company-Generated Content," Sustainability, MDPI, vol. 11(17), pages 1-17, August.
    • Handle: RePEc:gam:jsusta:v:11:y:2019:i:17:p:4649-:d:261164
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    References listed on IDEAS

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