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Impact of Work Stress and Job Burnout on Turnover Intentions among Hotel Employees

Author

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  • Wagih Salama

    (Department of Social Studies, College of Arts, King Faisal University, P.O. Box 380, Al Ahsa 31982, Saudi Arabia
    Department of Hotel Studies, High Institute of Tourism and Hotels, Ismailia 41511, Egypt)

  • Ahmed Hassan Abdou

    (Department of Social Studies, College of Arts, King Faisal University, P.O. Box 380, Al Ahsa 31982, Saudi Arabia
    Faculty of Tourism and Hotels, Mansoura University, Mansoura 35516, Egypt)

  • Shaimaa Abo Khanger Mohamed

    (Department of Social Studies, College of Arts, King Faisal University, P.O. Box 380, Al Ahsa 31982, Saudi Arabia
    Faculty of Tourism and Hotels, Mansoura University, Mansoura 35516, Egypt)

  • Hossam Said Shehata

    (Department of Social Studies, College of Arts, King Faisal University, P.O. Box 380, Al Ahsa 31982, Saudi Arabia
    Faculty of Tourism and Hotels, Alexandria University, Alexandria 21526, Egypt)

Abstract

This research aims primarily to shed light on the impact of work stress and job burnout on employees’ turnover intention in the hotel industry. Furthermore, it aims to identify the effect of work stress on job burnout besides examining the potential mediating role of job burnout in the relationship between work stress and employees’ turnover intentions in Egyptian hotels. For achieving this aim, the questionnaire was designed for Egyptian hotel employees and structured to cover four key parts: (1) demographic characteristics of employees of hotels, (2) work stress items, (3) job burnout items, and (4) turnover intentions. Structural equation modeling (SEM) results were obtained using AMOS software, IBM, version 24. The results indicate that job burnout partially mediates the relationship between work stress and turnover intentions. To be more specific, work stress has a significant positive effect on the turnover intention (β = +0.40, p < 0.01), and a significant positive effect on job burnout (β = +0.43 p < 0.01). Thus, there exists a strong positive association between work stress and turnover intentions as well as a positive association between job burnout and work stress. The findings of this study would help policymakers, hotel managers as well as practitioners to formulate policies for lessening the work stress, job burnout, and turnover intentions among hotel employees.

Suggested Citation

  • Wagih Salama & Ahmed Hassan Abdou & Shaimaa Abo Khanger Mohamed & Hossam Said Shehata, 2022. "Impact of Work Stress and Job Burnout on Turnover Intentions among Hotel Employees," IJERPH, MDPI, vol. 19(15), pages 1-20, August.
    • Handle: RePEc:gam:jijerp:v:19:y:2022:i:15:p:9724-:d:882422
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    References listed on IDEAS

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    Cited by:

    1. Ibrahim A. Elshaer & Mohamed Algezawy & Mohanad M. S. Ghaleb & Shaimaa A. Mohamed & Alaa M. S. Azazz, 2023. "The Impact of Social Loafing on Turnover Intention for Tourism Employees Post COVID-19: The Mediating Role of Mental Health," IJERPH, MDPI, vol. 20(9), pages 1-16, May.
    2. Lavinia Denisia Cuc & Andrea Feher & Paul Nichita Cuc & Silviu Gabriel Szentesi & Dana Rad & Gavril Rad & Mioara Florina Pantea & Cosmin Silviu Raul Joldes, 2022. "A Parallel Mediation Analysis on the Effects of Pandemic Accentuated Occupational Stress on Hospitality Industry Staff Turnover Intentions in COVID-19 Context," IJERPH, MDPI, vol. 19(19), pages 1-20, September.

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