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Quality of Work Life and Contribution to Productivity: Assessing the Moderator Effects of Burnout Syndrome

Author

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  • João Leitão

    (Faculty of Social and Human Sciences, Research Center in Business Sciences (NECE), University of Beira Interior, 6200-001 Covilhã, Portugal
    Research Center in Business Sciences (NECE), University of Beira Interior, 6200-209 Covilhã, Portugal
    Centre for Management Studies of Instituto Superior Técnico (CEG-IST), University of Lisbon, 1049-001 Lisboa, Portugal
    Instituto de Ciências Sociais (ICS), University of Lisbon, 1649-004 Lisboa, Portugal)

  • Dina Pereira

    (Research Center in Business Sciences (NECE), University of Beira Interior, 6200-209 Covilhã, Portugal
    Centre for Management Studies of Instituto Superior Técnico (CEG-IST), University of Lisbon, 1049-001 Lisboa, Portugal)

  • Ângela Gonçalves

    (Research Center in Business Sciences (NECE), University of Beira Interior, 6200-209 Covilhã, Portugal)

Abstract

This study is focused on assessing the effects of burnout as a moderator of the relationship between employees’ quality of work life (QWL) and their perceptions of their contribution to the organization’s productivity by integrating the QWL factors into the trichotomy of (de)motivators of productivity in the workplace. The empirical findings resulting from an OLS multiple regression, with interaction terms, applied to a survey administered at 514 employees in 6 European countries, point out two important insights: (i) QWL hygiene factors (e.g., safe work environment and occupational healthcare) positively and significantly influence the contribution to productivity; and (ii) burnout de-motivator factors (that is, low effectiveness, cynicism, and emotional exhaustion) significantly moderate the relationship between QWL and the contribution to productivity. Combining burnout with other QWL components, such as occupational health, safe work, and appropriate salary, new insights are provided concerning the restricting (i.e., low effectiveness and cynicism) and catalyzing (emotional exhaustion) burnout components of contribution to productivity. These findings are particularly relevant given the increased weight of burnout, mental disorders and absenteeism in the labor market, affecting individuals’ quality of life and organizations’ performance and costs.

Suggested Citation

  • João Leitão & Dina Pereira & Ângela Gonçalves, 2021. "Quality of Work Life and Contribution to Productivity: Assessing the Moderator Effects of Burnout Syndrome," IJERPH, MDPI, vol. 18(5), pages 1-20, March.
    • Handle: RePEc:gam:jijerp:v:18:y:2021:i:5:p:2425-:d:508812
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    References listed on IDEAS

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    6. Ma. Janice J. Gumasing & Emil Renfred A. Rendon & Josephine D. German, 2023. "Sustainable Ergonomic Workplace: Fostering Job Satisfaction and Productivity among Business Process Outsourcing (BPO) Workers," Sustainability, MDPI, vol. 15(18), pages 1-28, September.
    7. Ibrahim Yikilmaz & Lutfi Surucu & Ahmet Maslakci & Alper Bahadir Dalmis & Meric Ergun, 2024. "Workplace Buoyancy and Servant Leadership as Catalysts for Sustainable Disaster Management: Mitigating Emotional Exhaustion in Disaster Response Teams," Sustainability, MDPI, vol. 16(7), pages 1-20, March.

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