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Knowledge Management Enabler Factors and Firm Performance: An Empirical Research of the Greek Medium and Large Firms


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  • Nikolaos Theriou
  • Dimitrios Maditinos
  • Georgios Theriou
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    Knowledge has become one of the most important driving forces for business success. Knowledge management helps organizations to find, select, organise, distribute, and transfer vital information. Through a successful knowledge management (KM) organizations improve their effectiveness and gain competitive advantage. The development of KM has led to the need of identifying its critical success factors. This study identifies and discusses the critical success factors or enablers that determine the KM effectiveness within organizations, which in turn influence the total performance of the firm. Based on existing frameworks and models, this study outlines the five most important factors that are believed to be critical for an effective KM implementation. This paper also investigates the effect of knowledge management effectiveness on firm performance. The proposed research model is tested via an online survey sent to 280 medium and large sized enterprises, randomly selected, all over Greece; from those only 109 answered the questionnaire correctly. The results of the study will help organizations to understand the impact that different enablers have on the KM successful implementation and how the effectiveness of KM affect firm performance.

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    Bibliographic Info

    Article provided by European Research Studies Journal in its journal European Research Studies Journal.

    Volume (Year): XIV (2011)
    Issue (Month): 2 ()
    Pages: 97-134

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    Handle: RePEc:ers:journl:v:xiv:y:2011:i:2:p:97-134

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    Keywords: Knowledge Management Enabler Factors; Knowledge Management Effectiveness; Firm Performance; Competitive Advantage;

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    1. Tsai, Ming-Tien & Li, Yong-Hui, 2007. "Knowledge creation process in new venture strategy and performance," Journal of Business Research, Elsevier, Elsevier, vol. 60(4), pages 371-381, April.
    2. Elie Ofek & Miklos Sarvary, 2001. "Leveraging the Customer Base: Creating Competitive Advantage Through Knowledge Management," Management Science, INFORMS, INFORMS, vol. 47(11), pages 1441-1456, November.
    3. Ikujiro Nonaka & Ryoko Toyama, 2005. "The theory of the knowledge-creating firm: subjectivity, objectivity and synthesis," Industrial and Corporate Change, Oxford University Press, vol. 14(3), pages 419-436, June.
    4. George M. Marakas & Joyce J. Elam, 1997. "Creativity Enhancement in Problem Solving: Through Software or Process?," Management Science, INFORMS, INFORMS, vol. 43(8), pages 1136-1146, August.
    5. Petrash, Gordon, 1996. "Dow's journey to a knowledge value management culture," European Management Journal, Elsevier, Elsevier, vol. 14(4), pages 365-373, August.
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    Cited by:
    1. Karel Havlíček & Eleftherios Thalassinos & Liliana Berezkinova, 2013. "Innovation Management and Controlling in SMEs," European Research Studies Journal, European Research Studies Journal, vol. 0(Special I), pages 57-70.


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