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The differing perspectives of road users and service providers

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  • Bonsall, Peter
  • Beale, Jo
  • Paulley, Neil
  • Pedler, Annette

Abstract

A survey of almost 3000 people gathered evidence on their experiences of problems on Britain's roads, their level of support for potential solutions, and on the different perspectives of transport professionals. An assessment was made of the steps required to reduce gaps between users' expectations and their current experience. Questions raised by the findings include: the likelihood that current policy priorities are influenced by inaccurate assumptions about what the public would find acceptable; the potentially misleading impressions created by vicarious opinions; the need to re-weight survey responses to correct for differential response rates; and the role of public opinion, media pressure and professional judgement in the political decision-making process.

Suggested Citation

  • Bonsall, Peter & Beale, Jo & Paulley, Neil & Pedler, Annette, 2005. "The differing perspectives of road users and service providers," Transport Policy, Elsevier, vol. 12(4), pages 334-344, July.
    • Handle: RePEc:eee:trapol:v:12:y:2005:i:4:p:334-344
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    References listed on IDEAS

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    1. Anable, Jillian, 2005. "'Complacent Car Addicts' or 'Aspiring Environmentalists'? Identifying travel behaviour segments using attitude theory," Transport Policy, Elsevier, vol. 12(1), pages 65-78, January.
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    1. Kenton B. Walker & Gary M. Fleischman & Eric N. Johnson, 2011. "Perceptions Of Management Accounting Services," Global Journal of Business Research, The Institute for Business and Finance Research, vol. 5(1), pages 111-123.
    2. Cherry, Christopher R. & Adelakun, Adebola A., 2012. "Truck driver perceptions and preferences: Congestion and conflict, managed lanes, and tolls," Transport Policy, Elsevier, vol. 24(C), pages 1-9.
    3. Guiver, J.W., 2007. "Modal talk: Discourse analysis of how people talk about bus and car travel," Transportation Research Part A: Policy and Practice, Elsevier, vol. 41(3), pages 233-248, March.
    4. Marsden, Greg & Bonsall, Peter, 2006. "Performance targets in transport policy," Transport Policy, Elsevier, vol. 13(3), pages 191-203, May.
    5. Shreya Das & Debapratim Pandit, 2013. "Importance of user perception in evaluating level of service for bus transit for a developing country like India: a review," Transport Reviews, Taylor & Francis Journals, vol. 33(4), pages 402-420, July.

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