IDEAS home Printed from https://ideas.repec.org/a/eee/transa/v173y2023ics0965856423001246.html
   My bibliography  Save this article

Initial trust formation on shared autonomous vehicles: Exploring the effects of personality-, transfer- and performance-based stimuli

Author

Listed:
  • Wu, Min
  • Yuen, Kum Fai

Abstract

Building initial trust is critical for the acceptance of shared autonomous vehicles (SAVs). Initial trust determines whether this emerging mobility solution will be accepted when it is available in the market. This study examines the initial trust formation process in the context of SAVs using the elaboration likelihood model and trust transfer theory. It investigates the effects of different personality-based, transfer-based, and performance-based factors on initial trust and adoption intention. A structural equation modelling is conducted in Singapore based on valid survey design principles, sampling protocols, and data analysis procedures. Results show that among three trust-building paths, the performance-based factors which include SAV capability and interaction quality are the most important. The transfer-based (i.e., trust in shared mobility) and personality-based factor (i.e., trust propensity) rank second and third, respectively. Six moderators such as covid history and shared mobility experience are also tested to investigate significant differences in the results. Based on these findings, this study offers theoretical and policy implications for scholars and practitioners.

Suggested Citation

  • Wu, Min & Yuen, Kum Fai, 2023. "Initial trust formation on shared autonomous vehicles: Exploring the effects of personality-, transfer- and performance-based stimuli," Transportation Research Part A: Policy and Practice, Elsevier, vol. 173(C).
    • Handle: RePEc:eee:transa:v:173:y:2023:i:c:s0965856423001246
    DOI: 10.1016/j.tra.2023.103704
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0965856423001246
    Download Restriction: Full text for ScienceDirect subscribers only
    File URL: https://libkey.io/10.1016/j.tra.2023.103704?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Dirsehan, Taşkın & Can, Ceren, 2020. "Examination of trust and sustainability concerns in autonomous vehicle adoption," Technology in Society, Elsevier, vol. 63(C).
    2. Merfeld, Katrin & Wilhelms, Mark-Philipp & Henkel, Sven & Kreutzer, Karin, 2019. "Carsharing with shared autonomous vehicles: Uncovering drivers, barriers and future developments – A four-stage Delphi study," Technological Forecasting and Social Change, Elsevier, vol. 144(C), pages 66-81.
    3. Ammar Redza Ahmad Rizal & Shahrina Md Nordin & Wan Fatimah Wan Ahmad & Muhammad Jazlan Ahmad Khiri & Siti Haslina Hussin, 2022. "How Does Social Media Influence People to Get Vaccinated? The Elaboration Likelihood Model of a Person’s Attitude and Intention to Get COVID-19 Vaccines," IJERPH, MDPI, vol. 19(4), pages 1-20, February.
    4. Fagnant, Daniel J. & Kockelman, Kara, 2015. "Preparing a nation for autonomous vehicles: opportunities, barriers and policy recommendations," Transportation Research Part A: Policy and Practice, Elsevier, vol. 77(C), pages 167-181.
    5. Mounce, Richard & Nelson, John D., 2019. "On the potential for one-way electric vehicle car-sharing in future mobility systems," Transportation Research Part A: Policy and Practice, Elsevier, vol. 120(C), pages 17-30.
    6. Kum Fai Yuen & Do Thi Khanh Huyen & Xueqin Wang & Guanqiu Qi, 2020. "Factors Influencing the Adoption of Shared Autonomous Vehicles," IJERPH, MDPI, vol. 17(13), pages 1-17, July.
    7. Paddeu, Daniela & Shergold, Ian & Parkhurst, Graham, 2020. "The social perspective on policy towards local shared autonomous vehicle services (LSAVS)," Transport Policy, Elsevier, vol. 98(C), pages 116-126.
    8. Li, Li, 2005. "The effects of trust and shared vision on inward knowledge transfer in subsidiaries' intra- and inter-organizational relationships," International Business Review, Elsevier, vol. 14(1), pages 77-95, February.
    9. Amalia Polydoropoulou & Ioannis Tsouros & Nikolas Thomopoulos & Cristina Pronello & Arnór Elvarsson & Haraldur Sigþórsson & Nima Dadashzadeh & Kristina Stojmenova & Jaka Sodnik & Stelios Neophytou & D, 2021. "Who Is Willing to Share Their AV? Insights about Gender Differences among Seven Countries," Sustainability, MDPI, vol. 13(9), pages 1-19, April.
    10. Chun-Der Chen & Qun Zhao & Jin-Long Wang, 2022. "How livestreaming increases product sales: role of trust transfer and elaboration likelihood model," Behaviour and Information Technology, Taylor & Francis Journals, vol. 41(3), pages 558-573, February.
    11. Iacobucci, Riccardo & McLellan, Benjamin & Tezuka, Tetsuo, 2018. "Modeling shared autonomous electric vehicles: Potential for transport and power grid integration," Energy, Elsevier, vol. 158(C), pages 148-163.
    12. Natasha Merat & Ruth Madigan & Sina Nordhoff, 2017. "Human Factors, User Requirements, and User Acceptance of Ride-Sharing in Automated Vehicles," International Transport Forum Discussion Papers 2017/10, OECD Publishing.
    13. Qian, Lixian & Soopramanien, Didier & Daryanto, Ahmad, 2017. "First-time buyers' subjective knowledge and the attribute preferences of Chinese car buyers," Journal of Retailing and Consumer Services, Elsevier, vol. 36(C), pages 189-196.
    14. Cláudia A. Soares Machado & Nicolas Patrick Marie De Salles Hue & Fernando Tobal Berssaneti & José Alberto Quintanilha, 2018. "An Overview of Shared Mobility," Sustainability, MDPI, vol. 10(12), pages 1-21, November.
    15. Katherine J. Stewart, 2003. "Trust Transfer on the World Wide Web," Organization Science, INFORMS, vol. 14(1), pages 5-17, February.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Wu, Min & Wang, Nanxi & Yuen, Kum Fai, 2023. "Can autonomy level and anthropomorphic characteristics affect public acceptance and trust towards shared autonomous vehicles?," Technological Forecasting and Social Change, Elsevier, vol. 189(C).
    2. Richter, Maximilian A. & Hagenmaier, Markus & Bandte, Oliver & Parida, Vinit & Wincent, Joakim, 2022. "Smart cities, urban mobility and autonomous vehicles: How different cities needs different sustainable investment strategies," Technological Forecasting and Social Change, Elsevier, vol. 184(C).
    3. Hensher, David A. & Nelson, John D. & Mulley, Corinne, 2022. "Electric car sharing as a service (ECSaaS) – Acknowledging the role of the car in the public mobility ecosystem and what it might mean for MaaS as eMaaS?," Transport Policy, Elsevier, vol. 116(C), pages 212-216.
    4. Li, Dun & Huang, Youlin & Qian, Lixian, 2022. "Potential adoption of robotaxi service: The roles of perceived benefits to multiple stakeholders and environmental awareness," Transport Policy, Elsevier, vol. 126(C), pages 120-135.
    5. Nikitas, Alexandros & Parkinson, Simon & Vallati, Mauro, 2022. "The deceitful Connected and Autonomous Vehicle: Defining the concept, contextualising its dimensions and proposing mitigation policies," Transport Policy, Elsevier, vol. 122(C), pages 1-10.
    6. Wadud, Zia & Mattioli, Giulio, 2021. "Fully automated vehicles: A cost-based analysis of the share of ownership and mobility services, and its socio-economic determinants," Transportation Research Part A: Policy and Practice, Elsevier, vol. 151(C), pages 228-244.
    7. McLeay, Fraser & Olya, Hossein & Liu, Hongfei & Jayawardhena, Chanaka & Dennis, Charles, 2022. "A multi-analytical approach to studying customers motivations to use innovative totally autonomous vehicles," Technological Forecasting and Social Change, Elsevier, vol. 174(C).
    8. Koroma, Jonathan & Rongting, Zhou & Muhideen, Sayibu & Akintunde, Tosin Yinka & Amosun, Tunde Simeon & Dauda, Sahr James & Sawaneh, Ibrahim Abdulai, 2022. "Assessing citizens' behavior towards blockchain cryptocurrency adoption in the Mano River Union States: Mediation, moderation role of trust and ethical issues," Technology in Society, Elsevier, vol. 68(C).
    9. Cortina, Mélanie & Chiabaut, Nicolas & Leclercq, Ludovic, 2023. "Fostering synergy between transit and Autonomous Mobility-on-Demand systems: A dynamic modeling approach for the morning commute problem," Transportation Research Part A: Policy and Practice, Elsevier, vol. 170(C).
    10. Charli Sitinjak & Zurinah Tahir & Mohd Ekhwan Toriman & Novel Lyndon & Vladimir Simic & Charles Musselwhite & Wiyanti Fransisca Simanullang & Firdaus Mohamad Hamzah, 2023. "Assessing Public Acceptance of Autonomous Vehicles for Smart and Sustainable Public Transportation in Urban Areas: A Case Study of Jakarta, Indonesia," Sustainability, MDPI, vol. 15(9), pages 1-20, April.
    11. Agrawal, Shubham & Schuster, Amy M. & Britt, Noah & Mack, Elizabeth A. & Tidwell, Michael L. & Cotten, Shelia R., 2023. "Building on the past to help prepare the workforce for the future with automated vehicles: A systematic review of automated passenger vehicle deployment timelines," Technology in Society, Elsevier, vol. 72(C).
    12. Wang, Jinghui & Yang, Hao, 2023. "Low carbon future of vehicle sharing, automation, and electrification: A review of modeling mobility behavior and demand," Renewable and Sustainable Energy Reviews, Elsevier, vol. 177(C).
    13. Leminen, Seppo & Rajahonka, Mervi & Wendelin, Robert & Westerlund, Mika & Nyström, Anna-Greta, 2022. "Autonomous vehicle solutions and their digital servitization business models," Technological Forecasting and Social Change, Elsevier, vol. 185(C).
    14. Kang, Di & Levin, Michael W., 2021. "Maximum-stability dispatch policy for shared autonomous vehicles," Transportation Research Part B: Methodological, Elsevier, vol. 148(C), pages 132-151.
    15. Penmetsa, Praveena & Okafor, Sunday & Adanu, Emmanuel & Hudnall, Matthew & Ramezani, Somayeh Bakhtiari & Holiday, Steven & Jones, Steven, 2023. "How is automated and self-driving vehicle technology presented in the news media?," Technology in Society, Elsevier, vol. 74(C).
    16. Anastasia Roukouni & Gonçalo Homem de Almeida Correia, 2020. "Evaluation Methods for the Impacts of Shared Mobility: Classification and Critical Review," Sustainability, MDPI, vol. 12(24), pages 1-22, December.
    17. Hamburger, Yair Amichai & Sela, Yaron & Kaufman, Sharon & Wellingstein, Tamar & Stein, Noy & Sivan, Joel, 2022. "Personality and the autonomous vehicle: Overcoming psychological barriers to the driverless car," Technology in Society, Elsevier, vol. 69(C).
    18. Nastjuk, Ilja & Herrenkind, Bernd & Marrone, Mauricio & Brendel, Alfred Benedikt & Kolbe, Lutz M., 2020. "What drives the acceptance of autonomous driving? An investigation of acceptance factors from an end-user's perspective," Technological Forecasting and Social Change, Elsevier, vol. 161(C).
    19. Li, Yanning & Li, Xinwei & Jenn, Alan, 2022. "Evaluating the emission benefits of shared autonomous electric vehicle fleets: A case study in California," Applied Energy, Elsevier, vol. 323(C).
    20. Paddeu, Daniela & Shergold, Ian & Parkhurst, Graham, 2020. "The social perspective on policy towards local shared autonomous vehicle services (LSAVS)," Transport Policy, Elsevier, vol. 98(C), pages 116-126.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:transa:v:173:y:2023:i:c:s0965856423001246. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.elsevier.com/wps/find/journaldescription.cws_home/547/description#description .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.