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Signal detection as the first line of defence in tourism crisis management

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  • Paraskevas, Alexandros
  • Altinay, Levent

Abstract

The vulnerability of the tourism industry to a range of crises has attracted many scholars to investigate the crisis strategies and practices employed by destinations and tourism organizations mainly with regards to crisis preparedness, containment and damage limitation, crisis recovery and subsequent learning. One over-looked area has been that of crisis signal detection. This paper proposes a three-stage conceptual framework for crisis signal detection consisting of signal scanning, capture and transmission to the crisis response centre. With this framework as a basis, 16 corporate level executives of international tourism organizations were interviewed in order to explore the significance of signal detection in their crisis management practice and the challenges faced in each of these three stages. The findings offer insights into the design of crisis management mechanisms and open areas for further research.

Suggested Citation

  • Paraskevas, Alexandros & Altinay, Levent, 2013. "Signal detection as the first line of defence in tourism crisis management," Tourism Management, Elsevier, vol. 34(C), pages 158-171.
    • Handle: RePEc:eee:touman:v:34:y:2013:i:c:p:158-171
    DOI: 10.1016/j.tourman.2012.04.007
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    Cited by:

    1. Da Van Huynh & Long Hai Duong & Thuy Thi Kim Truong & Nhan Trong Nguyen, 2022. "Destination Responses to COVID-19 Waves: Is “Green Zone” Initiative a Holy Grail for Tourism Recovery?," Sustainability, MDPI, vol. 14(6), pages 1-18, March.
    2. Mustafa Emre Civelek & Murat Cemberci & Necati Erdem Eralp, 2016. "The Role of Social Media in Crisis Communication and Crisis Management," International Journal of Research in Business and Social Science (2147-4478), Center for the Strategic Studies in Business and Finance, vol. 5(3), pages 111-120, April.
    3. Concepción Foronda-Robles & Luis Galindo-Pérez-de-Azpillaga, 2016. "From initial dissemination to consolidated impact: the concept of crisis in the field of tourism," Scientometrics, Springer;Akadémiai Kiadó, vol. 109(1), pages 261-281, October.
    4. DaÅ¡a FarÄ nik & Kir KuÅ¡Ä er & Domen Trobec, 2015. "Indebtedness of the Tourism Sector in Mediterranean Countries," Tourism Economics, , vol. 21(1), pages 141-157, February.
    5. Simpson, Joseph J. & Simpson, Penny M. & Cruz-Milán, Oliver, 2016. "Attitude towards immigrants and security: Effects on destination-loyal tourists," Tourism Management, Elsevier, vol. 57(C), pages 373-386.
    6. Reddy, Maharaj Vijay & Boyd, Stephen W. & Nica, Mirela, 2020. "Towards a post-conflict tourism recovery framework," Annals of Tourism Research, Elsevier, vol. 84(C).
    7. Liu, Bingjie & Pennington-Gray, Lori, 2015. "Bed bugs bite the hospitality industry? A framing analysis of bed bug news coverage," Tourism Management, Elsevier, vol. 48(C), pages 33-42.
    8. Ritchie, Brent W. & Jiang, Yawei, 2019. "A review of research on tourism risk, crisis and disaster management: Launching the annals of tourism research curated collection on tourism risk, crisis and disaster management," Annals of Tourism Research, Elsevier, vol. 79(C).

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