IDEAS home Printed from https://ideas.repec.org/a/eee/tefoso/v195y2023ics0040162523004808.html
   My bibliography  Save this article

Exploring ERP systems adoption in challenging times. Insights of SMEs stories

Author

Listed:
  • Gessa, Ana
  • Jiménez, Amor
  • Sancha, Pilar

Abstract

This paper offers a study of real success experiences of SMEs, in relation to the motivations of selection and implementation of Enterprise Resource Planning (ERP) and its benefits that also allow the confrontation with theoretical concepts, based on reviewed literature. We followed a qualitative approach based on in-depth content analysis of SMEs online stories included in the ‘Customer Stories’ directory available on the SAP website using the R language to scrape data and statistical analyses. The findings provide evidence that the use of ERP, for managing SMEs, is constructive to their success and improves the quality of their decision-making processes. Although the technologies implemented by SMEs were characterized by their specialisation and adaptation, SAP Business One is the leading solution, without significant differences by sector compared to Europe. They also reveal that the effectiveness of implementing ERP is intrinsic to the reputation of the software vendors and the high professionalism of the partners. Additionally, the results indicated the short-term approach of SMEs when implementing this type of tool, takes precedence over the strategic and economic benefits. Furthermore, the empirical analysis supports the association of some motivational factors of ERP implementation and selection with characteristics of the organisations, such as activity and size.

Suggested Citation

  • Gessa, Ana & Jiménez, Amor & Sancha, Pilar, 2023. "Exploring ERP systems adoption in challenging times. Insights of SMEs stories," Technological Forecasting and Social Change, Elsevier, vol. 195(C).
    • Handle: RePEc:eee:tefoso:v:195:y:2023:i:c:s0040162523004808
    DOI: 10.1016/j.techfore.2023.122795
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0040162523004808
    Download Restriction: Full text for ScienceDirect subscribers only
    File URL: https://libkey.io/10.1016/j.techfore.2023.122795?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Eleonora Di Maria & Valentina De Marchi & Ambra Galeazzo, 2022. "Industry 4.0 technologies and circular economy: The mediating role of supply chain integration," Business Strategy and the Environment, Wiley Blackwell, vol. 31(2), pages 619-632, February.
    2. C. Annamalai & T. Ramayah, 2011. "A review of ERP implementation in India," International Journal of Business and Systems Research, Inderscience Enterprises Ltd, vol. 5(4), pages 406-421.
    3. Roffia, Paolo & Mola, Lapo, 2022. "Is COVID-19 enough? Which underestimated conditions characterise the adoption of complex information infrastructures in small and medium-sized enterprises," Journal of Business Research, Elsevier, vol. 144(C), pages 1249-1255.
    4. Paolo Roffia & Lapo Mola, 2022. "Is COVID-19 enough? Which underestimated conditions characterise the adoption of complex information infrastructures in small and medium-sized enterprises," Post-Print halshs-03910413, HAL.
    5. Louis Raymond & Suzanne Rivard & Danie Jutras, 2006. "Evaluating Readiness for ERP Adoption in Manufacturing SMEs," International Journal of Enterprise Information Systems (IJEIS), IGI Global, vol. 2(4), pages 1-17, October.
    6. Sreekumar Menon, 2019. "Benefits and Process Improvements for ERP Implementation: Results from an Exploratory Case Study," International Business Research, Canadian Center of Science and Education, vol. 12(8), pages 124-132, August.
    7. Mannam Zamzeer & Yazan Alshamaileh & Hamad Iqab Alsawalqah & Malak Al-Hassan & Esraa Jalal Abu Fannas & Sara Sameer Almubideen, 2020. "Determinants of cloud ERP adoption in Jordan: an exploratory study," International Journal of Business Information Systems, Inderscience Enterprises Ltd, vol. 34(2), pages 204-228.
    8. Buhr, Brian L., 2003. "Traceability And Information Technology In The Meat Supply Chain: Implications For Firm Organization And Market Structure," Journal of Food Distribution Research, Food Distribution Research Society, vol. 34(3), pages 1-14, November.
    9. Carey, Janene, 2008. "Role misconceptions and negotiations in small business owner/web developer relationships," Journal of Management & Organization, Cambridge University Press, vol. 14(1), pages 85-99, March.
    10. Granlund, Markus, 2011. "Extending AIS research to management accounting and control issues: A research note," International Journal of Accounting Information Systems, Elsevier, vol. 12(1), pages 3-19.
    11. Sudhir Lodh & Michael Gaffikin, 2003. "Implementation of an integrated accounting and cost management system using the SAP system: a field study," European Accounting Review, Taylor & Francis Journals, vol. 12(1), pages 85-121.
    12. Nityesh Bhatt & Sunita Guru & Shashank Thanki & Gunjan Sood, 2021. "Analysing the factors affecting the selection of ERP package: a fuzzy AHP approach," Information Systems and e-Business Management, Springer, vol. 19(2), pages 641-682, June.
    13. Yvette Blount & Babak Abedin & Savanid Vatanasakdakul & Seyedezahra Erfani, 2016. "Integrating enterprise resource planning (SAP) in the accounting curriculum: a systematic literature review and case study," Accounting Education, Taylor & Francis Journals, vol. 25(2), pages 185-202, April.
    14. Placide Poba-Nzaou & Sylvestre Uwizeyemungu & Louis Raymond & Guy Paré, 2014. "Motivations underlying the adoption of ERP systems in healthcare organizations: Insights from online stories," Information Systems Frontiers, Springer, vol. 16(4), pages 591-605, September.
    15. Mabert, Vincent A. & Soni, Ashok & Venkataramanan, M. A., 2003. "The impact of organization size on enterprise resource planning (ERP) implementations in the US manufacturing sector," Omega, Elsevier, vol. 31(3), pages 235-246, June.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Liu, Zhixue & Ding, Ronggui & Wang, Lei & Song, Rui & Song, Xinyi, 2023. "Cooperation in an uncertain environment: The impact of stakeholders' concerted action on collaborative innovation projects risk management," Technological Forecasting and Social Change, Elsevier, vol. 196(C).
    2. Yang, Song, 2022. "Are private equity and venture capital helping small and medium-sized enterprises during the COVID-19 pandemic? Evidence from China," Economic Analysis and Policy, Elsevier, vol. 76(C), pages 1-14.
    3. Taipaleenmäki, Jani & Ikäheimo, Seppo, 2013. "On the convergence of management accounting and financial accounting – the role of information technology in accounting change," International Journal of Accounting Information Systems, Elsevier, vol. 14(4), pages 321-348.
    4. Jang, Hyunmi & Haddoud, Mohamed Yacine & Roh, Saeyeon & Onjewu, Adah-Kole Emmanuel & Choi, Taeeun, 2023. "Implementing smart factory: A fuzzy-set analysis to uncover successful paths," Technological Forecasting and Social Change, Elsevier, vol. 195(C).
    5. Aziz El Atiki El Guennouni & Khalid Chafik, 2015. "L'impact de l'intégration des ERP sur la fonction contrôle de gestion : transformation ou stabilité ? Essai d'élaboration d'un cadre conceptuel de recherche," Post-Print hal-03380217, HAL.
    6. Teittinen, Henri & Pellinen, Jukka & Järvenpää, Marko, 2013. "ERP in action — Challenges and benefits for management control in SME context," International Journal of Accounting Information Systems, Elsevier, vol. 14(4), pages 278-296.
    7. Aernoudts, R.H.R.M. & Boom, T. van der & Vosselman, E.G.J. & Pijl, G.J. van der, 2005. "Management Accounting Change and ERP, an Assessment of Research," MPRA Paper 9582, University Library of Munich, Germany.
    8. Venugopal Gopalakrishna-Remani & Robert Paul Jones & Kerri M. Camp, 2019. "Levels of EMR Adoption in U.S. Hospitals: An Empirical Examination of Absorptive Capacity, Institutional Pressures, Top Management Beliefs, and Participation," Information Systems Frontiers, Springer, vol. 21(6), pages 1325-1344, December.
    9. Bulut, Harun & Lawrence, John D., 2007. "Meat Slaughter and Processing Plants’ Traceability Levels Evidence From Iowa," 2007 Conference, April 16-17, 2007, Chicago, Illinois 37576, NCCC-134 Conference on Applied Commodity Price Analysis, Forecasting, and Market Risk Management.
    10. Ewelina Zarzycka, 2012. "Implementation Of An Erp Package And Its Effect On The Management Accounting System – Author’S Own Research Into Enterprises In Poland," "e-Finanse", University of Information Technology and Management, Institute of Financial Research and Analysis, vol. 8(3), pages 85-96, December.
    11. Rikhardsson, Pall & Yigitbasioglu, Ogan, 2018. "Business intelligence & analytics in management accounting research: Status and future focus," International Journal of Accounting Information Systems, Elsevier, vol. 29(C), pages 37-58.
    12. Loureiro, Maria L. & Umberger, Wendy J., 2007. "A choice experiment model for beef: What US consumer responses tell us about relative preferences for food safety, country-of-origin labeling and traceability," Food Policy, Elsevier, vol. 32(4), pages 496-514, August.
    13. Jafar Ojra & Abdullah Promise Opute & Mohammad Mobarak Alsolmi, 2021. "Strategic management accounting and performance implications: a literature review and research agenda," Future Business Journal, Springer, vol. 7(1), pages 1-17, December.
    14. Patrizia Di Tullio & Matteo La Torre & Diego Valentinetti & Michele A. Rea, 2021. "Toward performance measurement systems based on business models," MANAGEMENT CONTROL, FrancoAngeli Editore, vol. 2021(suppl. 1), pages 97-122.
    15. Jochen Fähndrich, 2023. "A literature review on the impact of digitalisation on management control," Journal of Management Control: Zeitschrift für Planung und Unternehmenssteuerung, Springer, vol. 34(1), pages 9-65, March.
    16. Ahmed Lamey & Hatem Abdelkader & Arabi Keshk & Sherif Eletriby, 2023. "A Realistic and Practical Guide for Creating Intelligent Integrated Solutions in Higher Education Using Enterprise Architecture," Sustainability, MDPI, vol. 15(11), pages 1-18, May.
    17. Amadi-Echendu, J.E. & de Wit, F.C.P., 2015. "Technology adoption: A study on post-implementation perceptions and acceptance of computerised maintenance management systems," Technology in Society, Elsevier, vol. 43(C), pages 209-218.
    18. Francesca Maria Cesaroni & Domenico Consoli, 2015. "ICT e piccole imprese. Il Cubo della Predisposizione Tecnologica Aziendale," MANAGEMENT CONTROL, FrancoAngeli Editore, vol. 2015(1), pages 73-100.
    19. Lauri Lepistö, 2014. "Taking information technology seriously: on the legitimating discourses of enterprise resource planning system adoption," Mathematical Methods of Operations Research, Springer;Gesellschaft für Operations Research (GOR);Nederlands Genootschap voor Besliskunde (NGB), vol. 25(3), pages 193-219, December.
    20. Davide Antonioli & Claudia Ghisetti & Massimiliano Mazzanti & Francesco Nicolli, 2022. "Sustainable production: The economic returns of circular economy practices," Business Strategy and the Environment, Wiley Blackwell, vol. 31(5), pages 2603-2617, July.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:tefoso:v:195:y:2023:i:c:s0040162523004808. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.sciencedirect.com/science/journal/00401625 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.