IDEAS home Printed from https://ideas.repec.org/a/eee/tefoso/v190y2023ics0040162523000951.html
   My bibliography  Save this article

Personal growth or servant leader: What do hotel employees need most to be affectively well amidst the turbulent COVID-19 times?

Author

Listed:
  • Jiménez-Estévez, Pedro
  • Yáñez-Araque, Benito
  • Ruiz-Palomino, Pablo
  • Gutiérrez-Broncano, Santiago

Abstract

With a focus on serving employees' highest priority needs, servant leaders can promote affective well-being. An important mechanism by which this relationship may manifest is through elevating employees' personal growth, which elicits positive effects that are connected with feelings of affective well-being. However, in turbulent times, furloughed employees may appreciate having a leader who cares for them and is attentive to their needs rather than experiencing personal growth. Using structural equation modeling to analyze a sample of 205 Spanish hotel employees after the first wave of the COVID-19 pandemic, we found that servant leadership increased the affective well-being of employees both directly and by elevating their personal growth. A multigroup analysis, together with the fuzzy-set qualitative comparative analysis, also revealed that, for active employees, both having a servant leader and experiencing personal growth were important for feeling affective well-being. However, for furloughed employees, only being supported by a caring leader was important. Thus, we shed new light on the mechanisms underlying the positive effect of servant leadership on employees' affective well-being and how this link works in times of severe change, such as those caused by the pandemic.

Suggested Citation

  • Jiménez-Estévez, Pedro & Yáñez-Araque, Benito & Ruiz-Palomino, Pablo & Gutiérrez-Broncano, Santiago, 2023. "Personal growth or servant leader: What do hotel employees need most to be affectively well amidst the turbulent COVID-19 times?," Technological Forecasting and Social Change, Elsevier, vol. 190(C).
    • Handle: RePEc:eee:tefoso:v:190:y:2023:i:c:s0040162523000951
    DOI: 10.1016/j.techfore.2023.122410
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0040162523000951
    Download Restriction: Full text for ScienceDirect subscribers only
    File URL: https://libkey.io/10.1016/j.techfore.2023.122410?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Susan der Kinderen & Amber Valk & Svetlana N. Khapova & Maria Tims, 2020. "Facilitating Eudaimonic Well-Being in Mental Health Care Organizations: The Role of Servant Leadership and Workplace Civility Climate," IJERPH, MDPI, vol. 17(4), pages 1-17, February.
    2. Dirk Dierendonck & Kathleen Patterson, 2015. "Compassionate Love as a Cornerstone of Servant Leadership: An Integration of Previous Theorizing and Research," Journal of Business Ethics, Springer, vol. 128(1), pages 119-131, April.
    3. Alison Pritchard & Miles Richardson & David Sheffield & Kirsten McEwan, 2020. "The Relationship Between Nature Connectedness and Eudaimonic Well-Being: A Meta-analysis," Journal of Happiness Studies, Springer, vol. 21(3), pages 1145-1167, March.
    4. Jean-Pierre Neveu & Stevan E. Hobfoll & Jonathon Halbesleben & M Westman, 2018. "Conservation of resources in the organizational context : the reality of resources and their consequences," Post-Print hal-02472360, HAL.
    5. Sagrario Gómez-Cantarino & Inmaculada García-Valdivieso & Eva Moncunill-Martínez & Benito Yáñez-Araque & M. Idoia Ugarte Gurrutxaga, 2020. "Developing a Family-Centered Care Model in the Neonatal Intensive Care Unit (NICU): A New Vision to Manage Healthcare," IJERPH, MDPI, vol. 17(19), pages 1-22, October.
    6. Pablo Ruiz-Palomino & Francisco Sáez-Martínez & Ricardo Martínez-Cañas, 2013. "Understanding Pay Satisfaction: Effects of Supervisor Ethical Leadership on Job Motivating Potential Influence," Journal of Business Ethics, Springer, vol. 118(1), pages 31-43, November.
    7. Ragin, Charles C., 2000. "Fuzzy-Set Social Science," University of Chicago Press Economics Books, University of Chicago Press, edition 1, number 9780226702773, September.
    8. Škare, Marinko & Soriano, Domingo Riberio & Porada-Rochoń, Małgorzata, 2021. "Impact of COVID-19 on the travel and tourism industry," Technological Forecasting and Social Change, Elsevier, vol. 163(C).
    9. González-Cruz, Tomás F. & Botella-Carrubi, Dolores & Martínez-Fuentes, Clara M., 2019. "Supervisor leadership style, employee regulatory focus, and leadership performance: A perspectivism approach," Journal of Business Research, Elsevier, vol. 101(C), pages 660-667.
    10. Jorge Linuesa-Langreo & Pablo Ruiz-Palomino & Dioni Elche-Hortelano, 2018. "Integrating Servant Leadership into Managerial Strategy to Build Group Social Capital: The Mediating Role of Group Citizenship Behavior," Journal of Business Ethics, Springer, vol. 152(4), pages 899-916, November.
    11. Carol Ryff & Burton Singer, 2008. "Know Thyself and Become What You Are: A Eudaimonic Approach to Psychological Well-Being," Journal of Happiness Studies, Springer, vol. 9(1), pages 13-39, January.
    12. Necmi K. Avkiran & Christian M. Ringle (ed.), 2018. "Partial Least Squares Structural Equation Modeling," International Series in Operations Research and Management Science, Springer, number 978-3-319-71691-6, December.
    13. Raquel Rodríguez-Carvajal & Marta Herrero & Dirk van Dierendonck & Sara de Rivas & Bernardo Moreno-Jiménez, 2019. "Servant Leadership and Goal Attainment Through Meaningful Life and Vitality: A Diary Study," Journal of Happiness Studies, Springer, vol. 20(2), pages 499-521, February.
    14. Joar Vittersø & Yngvil Søholt & Audun Hetland & Irina Thoresen & Espen Røysamb, 2010. "Was Hercules Happy? Some Answers from a Functional Model of Human Well-being," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 95(1), pages 1-18, January.
    15. Shmueli, Galit & Ray, Soumya & Velasquez Estrada, Juan Manuel & Chatla, Suneel Babu, 2016. "The elephant in the room: Predictive performance of PLS models," Journal of Business Research, Elsevier, vol. 69(10), pages 4552-4564.
    16. Jia Xu & Baoguo Xie & Beth Chung, 2019. "Bridging the Gap between Affective Well-Being and Organizational Citizenship Behavior: The Role of Work Engagement and Collectivist Orientation," IJERPH, MDPI, vol. 16(22), pages 1-16, November.
    17. repec:ucp:bkecon:9780226702766 is not listed on IDEAS
    18. Omar A. El Sawy & Arvind Malhotra & YoungKi Park & Paul A. Pavlou, 2010. "Research Commentary ---Seeking the Configurations of Digital Ecodynamics: It Takes Three to Tango," Information Systems Research, INFORMS, vol. 21(4), pages 835-848, December.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Ruiz-Palomino, Pablo & Yáñez-Araque, Benito & Jiménez-Estévez, Pedro & Gutiérrez-Broncano, Santiago, 2022. "Can servant leadership prevent hotel employee depression during the COVID-19 pandemic? A mediating and multigroup analysis," Technological Forecasting and Social Change, Elsevier, vol. 174(C).
    2. Nicole F. Richter & Sven Hauff & Christian M. Ringle & Siegfried P. Gudergan, 2022. "The Use of Partial Least Squares Structural Equation Modeling and Complementary Methods in International Management Research," Management International Review, Springer, vol. 62(4), pages 449-470, August.
    3. Kusa, Rafał & Suder, Marcin & Duda, Joanna, 2023. "Impact of greening on performance in the hospitality industry: Moderating effect of flexibility and inter-organizational cooperation," Technological Forecasting and Social Change, Elsevier, vol. 190(C).
    4. Ahrholdt, Dennis C. & Gudergan, Siegfried P. & Ringle, Christian M., 2019. "Enhancing loyalty: When improving consumer satisfaction and delight matters," Journal of Business Research, Elsevier, vol. 94(C), pages 18-27.
    5. Sarstedt, Marko & Hair, Joseph F. & Cheah, Jun-Hwa & Becker, Jan-Michael & Ringle, Christian M., 2019. "How to specify, estimate, and validate higher-order constructs in PLS-SEM," Australasian marketing journal, Elsevier, vol. 27(3), pages 197-211.
    6. Hengky Latan & Charbel Jose Chiappetta Jabbour & Ana Beatriz Lopes de Sousa Jabbour, 2021. "To Blow or Not to Blow the Whistle: The Role of Rationalization in the Perceived Seriousness of Threats and Wrongdoing," Journal of Business Ethics, Springer, vol. 169(3), pages 517-535, March.
    7. Wei-Li Wu & Yi-Chih Lee, 2020. "Do Work Engagement and Transformational Leadership Facilitate Knowledge Sharing? A Perspective of Conservation of Resources Theory," IJERPH, MDPI, vol. 17(7), pages 1-17, April.
    8. Ma Ying & Naveed Ahmad Faraz & Fawad Ahmed & Ali Raza, 2020. "How Does Servant Leadership Foster Employees’ Voluntary Green Behavior? A Sequential Mediation Model," IJERPH, MDPI, vol. 17(5), pages 1-21, March.
    9. María del Carmen Valls Martínez & Pedro Antonio Martín-Cervantes & Ana María Sánchez Pérez & María del Carmen Martínez Victoria, 2021. "Learning Mathematics of Financial Operations during the COVID-19 Era: An Assessment with Partial Least Squares Structural Equation Modeling," Mathematics, MDPI, vol. 9(17), pages 1-21, September.
    10. Ozgen, Sibel & Lapeira, Maria & Pissaris, Seema, 2021. "I got this! resource bundles and adversity: A situated entrepreneurial optimism perspective," Journal of Business Research, Elsevier, vol. 136(C), pages 127-136.
    11. Marko Sarstedt & Jun-Hwa Cheah, 2019. "Partial least squares structural equation modeling using SmartPLS: a software review," Journal of Marketing Analytics, Palgrave Macmillan, vol. 7(3), pages 196-202, September.
    12. Basco, Rodrigo & Hair, Joseph F. & Ringle, Christian M. & Sarstedt, Marko, 2022. "Advancing family business research through modeling nonlinear relationships: Comparing PLS-SEM and multiple regression," Journal of Family Business Strategy, Elsevier, vol. 13(3).
    13. Dell'Anno, Roberto & Pergolizzi, Antonio & Pittiglio, Rosanna & Reganati, Filippo, 2020. "Waste crime in Italian Regions: A Structural Equation Approach," Socio-Economic Planning Sciences, Elsevier, vol. 71(C).
    14. Stephanie Schwipper & Severine Peche & Gertrud Schmitz, 2020. "Mobile Location-Based Services’ Value-in-Use in Inner Cities: Do a Customer’s Shopping Patterns, Prior User Experience, and Sales Promotions Matter?," Schmalenbach Business Review, Springer;Schmalenbach-Gesellschaft, vol. 72(4), pages 511-564, October.
    15. Farzana Quoquab & Jihad Mohammad, 2020. "Cognitive, Affective and Conative Domains of Sustainable Consumption: Scale Development and Validation Using Confirmatory Composite Analysis," Sustainability, MDPI, vol. 12(18), pages 1-22, September.
    16. Raquel Redondo & Carmen Valor & Isabel Carrero, 2022. "Unraveling the Relationship between Well-Being, Sustainable Consumption and Nature Relatedness: a Study of University Students," Applied Research in Quality of Life, Springer;International Society for Quality-of-Life Studies, vol. 17(2), pages 913-930, April.
    17. Jun-Hwa Cheah & Hiram Ting & T. Ramayah & Mumtaz Ali Memon & Tat-Huei Cham & Enrico Ciavolino, 2019. "A comparison of five reflective–formative estimation approaches: reconsideration and recommendations for tourism research," Quality & Quantity: International Journal of Methodology, Springer, vol. 53(3), pages 1421-1458, May.
    18. Hair, Joe F. & Howard, Matt C. & Nitzl, Christian, 2020. "Assessing measurement model quality in PLS-SEM using confirmatory composite analysis," Journal of Business Research, Elsevier, vol. 109(C), pages 101-110.
    19. Bigerna, Simona & D'Errico, Maria Chiara & Polinori, Paolo, 2022. "Understanding the green-growth: which pathways cities undertake in their climate programs," MPRA Paper 114156, University Library of Munich, Germany.
    20. Huarng, Kun-Huang & Yu, Tiffany Hui-Kuang, 2022. "Causal complexity analysis for fintech adoption at the country level," Journal of Business Research, Elsevier, vol. 153(C), pages 228-234.

    More about this item

    Keywords

    Servant leadership; COVID-19; Personal growth; Hotels; PLS-SEM; fsQCA;
    All these keywords.

    JEL classification:

    • M1 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration
    • M12 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Personnel Management; Executives; Executive Compensation

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:tefoso:v:190:y:2023:i:c:s0040162523000951. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.sciencedirect.com/science/journal/00401625 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.