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E-Governance systems as socio-technical transitions using multi-level perspective with case studies

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  • Kompella, Lakshminarayana

Abstract

E-Governance systems are socio-technical systems. The change affects socio-technical systems by shifting assemblies of constituent sub-systems. Using Multi-Level Perspective, MLP, technology transition literature has numerous instances explaining shifting of assemblies for socio-technical systems from stability, change, and transitions based on neo-Schumpeterian approach. Two approaches mainly characterize evolution and are 1) neo-Schumpeterian - variation, selection, and retention, and 2) naturalistic - novelty, emergence, and dissemination. Unique characteristic exists between society and E-Governance where one influences the other and acted upon by the other. E-Governance literature has relatively little attention as transition studies analyzing the interplay of developments at macro, meso and micro levels. Therefore, the author extended MLP to E-Governance systems by considering both approaches of evolution. It is essential to understand the context in which the interplay of developments takes place; moreover, transitions can have several trajectories or pathways. Therefore, the author selected case study with multiple E-Governance cases to represent various trajectories. The selected cases were from Central and state governments of India and represented domains citizen services, workflow automation of different magnitudes, and integration of departments. The case selection considered all three government scenarios. Governments implement E-Governance with a participating organization, the author during case selection ensured diverse participating organizations. In doing so, did analyze the interplay of developments in E-Governance and developed a multi-scalar MLP for E-Governance. Structuration and temporal dimensions along with spatial explain interoperations in E-Governance. By improving spatial dimension, actors can develop organizational capabilities to share information and increase knowledge management resulting in better interoperations within and among themselves. In doing so, actors can improve processes by developing activities that help in the better cumulation of the radical innovations as stable designs. In other words, process innovations assist to stabilize product innovations. The author from the selected cases noted a technology deterministic approach with the latest ICT innovations and traditional forms of organizing, with cases that exhibit new forms of organizing it is possible to obtain more insights to improve interoperability.

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  • Kompella, Lakshminarayana, 2017. "E-Governance systems as socio-technical transitions using multi-level perspective with case studies," Technological Forecasting and Social Change, Elsevier, vol. 123(C), pages 80-94.
    • Handle: RePEc:eee:tefoso:v:123:y:2017:i:c:p:80-94
    DOI: 10.1016/j.techfore.2017.06.024
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    2. Münch, Christopher & Marx, Emanuel & Benz, Lukas & Hartmann, Evi & Matzner, Martin, 2022. "Capabilities of digital servitization: Evidence from the socio-technical systems theory," Technological Forecasting and Social Change, Elsevier, vol. 176(C).
    3. Lakshminarayana Kompella, 2020. "A Co-Evolution Framework Towards Stable Designs from Radical Innovations for IT Organizations," International Journal of Innovation and Technology Management (IJITM), World Scientific Publishing Co. Pte. Ltd., vol. 17(01), pages 1-28, February.
    4. Zhang, Huiping & Tang, Zhiwei & Jayakar, Krishna, 2018. "A socio-technical analysis of China's cybersecurity policy: Towards delivering trusted e-government services," Telecommunications Policy, Elsevier, vol. 42(5), pages 409-420.
    5. Bakunzibake Pierre & Klein Gunnar O. & Islam Sirajul M., 2019. "E-Government Implementation Process in Rwanda: Exploring Changes in a Sociotechnical Perspective," Business Systems Research, Sciendo, vol. 10(1), pages 53-73, April.
    6. Fatih Canıtez, 2021. "The Adoption of Autonomous Vehicles: A Socio-Technical Transition Perspective," Alphanumeric Journal, Bahadir Fatih Yildirim, vol. 9(2), pages 143-162, December.
    7. Satya Widya Yudha & Benny Tjahjono & Philip Longhurst, 2022. "Sustainable Transition from Fossil Fuel to Geothermal Energy: A Multi-Level Perspective Approach," Energies, MDPI, vol. 15(19), pages 1-22, October.
    8. Lakshminarayana Kompella, 2019. "Digital Innovation in the Public Sector: The Role of Embeddedness in Socio-Technical Transitions," International Journal of Innovation and Technology Management (IJITM), World Scientific Publishing Co. Pte. Ltd., vol. 16(07), pages 1-27, November.

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