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Deploying gamification to engage physicians in an online health community: An operational paradox

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  • Liu, Jianwei
  • Zhang, Xiaofei
  • Meng, Fanbo
  • Lai, Kee-hung

Abstract

Physicians' active engagement is a critical part of sustaining online health communities (OHCs) development. Gamification design can be leveraged to invoke physicians' gameful experience, better motivating their engagement in OHCs. However, it can also create inequality of economic returns among physicians, causing harm to these communities. Drawing on this operational paradox, this paper empirically examines both positive and negative effects of gamification on physicians and the contingent role of disparity in professional seniority on their engagement and inequality of economic returns, to advance knowledge of such practices. Although gamification design engages physicians and increases their income, the results indicate increased economic inequality among the physicians as a consequence. Considering physician's higher professional seniority in the same department, it weakens the positive effect of gamification design on their engagements but strengthens such effect on economic inequality. Managers are advised to carefully plan their gamification design in order to promote physician engagement in OHCs and avoid the related paradoxes.

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  • Liu, Jianwei & Zhang, Xiaofei & Meng, Fanbo & Lai, Kee-hung, 2020. "Deploying gamification to engage physicians in an online health community: An operational paradox," International Journal of Production Economics, Elsevier, vol. 228(C).
    • Handle: RePEc:eee:proeco:v:228:y:2020:i:c:s0925527320302139
    DOI: 10.1016/j.ijpe.2020.107847
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    1. Bitrián, Paula & Buil, Isabel & Catalán, Sara, 2021. "Enhancing user engagement: The role of gamification in mobile apps," Journal of Business Research, Elsevier, vol. 132(C), pages 170-185.
    2. Chauhan, Ankur & Jakhar, Suresh Kumar & Jabbour, Charbel Jose Chiappetta, 2022. "Implications for sustainable healthcare operations in embracing telemedicine services during a pandemic," Technological Forecasting and Social Change, Elsevier, vol. 176(C).
    3. Dzandu, Michael D. & Hanu, Charles & Amegbe, Hayford, 2022. "Gamification of mobile money payment for generating customer value in emerging economies: The social impact theory perspective," Technological Forecasting and Social Change, Elsevier, vol. 185(C).

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